Engine Cooling System problems of the 2014 Ford Explorer

The contact owns a 2014 Ford Explorer. The contact stated the vehicle was at the dealer for an air bag customer service repair when a leak in the water pump was discovered. The contact stated that the water pump needed to be replaced; however, the water pump was not replaced due to the cost. The contact stated that the dealer informed him that the engine could fail. The contact stated that he had not experienced a failure but was concerned that a failure could occur with no warning as the issue was not discovered until the vehicle went to the dealer for an air bag customer service program. The manufacturer was notified of the failure however, no assistance was offered as there was no recall. The contact stated that he researched the failure and found a customer service program in canada for the issue but not in the united states. The approximate failure mileage was 105,000.

The contact's father owns a 2014 Ford Explorer. The contact stated that upon taking the vehicle to the dealer for the recall repair of NHTSA campaign number: 21v537000 (suspension) the dealer performed a complete inspection of the vehicle and informed the contact that the mass air flow sensor needed to be serviced and the coolant system needed to be flushed. The contact stated that the dealer completed the service and the recall repair however, upon picking up the vehicle and returning to his residence, the contact's father noticed that there was mechanical fluid leaking from the vehicle onto the ground. The vehicle was taken back to the dealer where it was diagnosed that engine needed to be flushed and the timing chain and water pump needed to be replaced. The dealer also informed the contact that the vehicle was not drivable and he would be responsible for the cost of the repair. The contact's father declined to cover the repair as the failure was due to a technician error. The vehicle was not repaired. The contact's father then took the vehicle back to his residence. The manufacturer was notified of the failure and contacted the dealer who advised that they would not cover the repair of the vehicle. The manufacturer informed the contact that they could not force the dealer to repair the vehicle and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was 56,556.

Tl- the contact owns a 2014 Ford Explorer. The contact stated that there had been a progressing failure of which there was an open throttle problem which had caused fumes to emit into the inner cab of the vehicle. No specific dealer had been contacted to provide a guideline from the manufacturer to determine a permanent fix yet. The contact was not included but had experienced related failures expressed in NHTSA action number: ea17002 (structure, engine and engine cooling) and they had issued 26 TSB for the engine. The manufacturer was notified of the failure , provided no specific technical guidelines for an authorized dealer yet and expected the vehicle to be taken to a dealer for diagnosis and repair. The vehicle was not repaired yet. The VIN was not available. The approximate failure mileage was not available. Dyd.