Suspension Noise problems of the 2014 Ford Explorer

Tl- the contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, his rear suspension was making noises without warning. The contact drove to the dealer(gordie boucher Ford Lincoln of janesville 2727 us-14, janesville, WI 53545 608-754-5511) where he was informed that his toe link was fractured and needed to be replaced. Upon investigation the contact associated NHTSA campaign number: 19v435000 (suspension) with his failure; however, his vehicle was not included in the recall. The manufacturer was notified of the failure and offered no assistance in the matter. The vehicle had not been repaired. The failure mileage was 44,000. Jo.

When we first received the vehicle we went on a road trip to az and the computer completely blacked out on the dash and the suspension was super wobbly. So we called to make an appt to bring it in as soon as we got back in to town but it was a 2 week wait for an appt. They kept our car for three weeks and as soon as we got it back it was the same problem. So we asked to make another appt and this time they kept our car for a whole month and got it back and the same problem. Any little bump or indent in the road and the car is wobbly all over sounds like the bearings. We have yet to get it fixed and I seen there was a recall on 2014 Ford Explorers for the rear bearings. I called the number for recalls and they said they didn't see one for this VIN but it's the same problem from the recall in 2016 for the same year vehicles.

My Ford Explorer has a constant exhaust smell in the cabin. The dealership completed a recall when I first purchased the vehicle and now the dealer is telling me they do not know of any exhaust in the cabin issues. Strange now the dealership knows nothing about a problem they tried to fix. The front suspension has been replaced 3 times now. About every 20k miles the front suspension start to fail and makes loud clunking noises and we loose alignment in the front end. This last time the tow in the front tires changed and caused for unusual steering on the freeway. The turbo's on the 3. 5 ecoboost have a known oil leak issue that causes damage to the catalytic converter. Ford refuses to cover the catalytic converters even if you have their in house extended service plan.

The contact owns a 2014 Ford Explorer. The contact stated while driving 40 mph on the highway, there was a loud abnormal grinding sound coming from the rear of the vehicle. The rear locked up causing the vehicle to fishtail in the middle of the highway. The contact regained control of the vehicle and pull over to the side of the road. The contact had the vehicle towed to bill brown Ford (32222 Plymouth rd, livonia, mi 48150) where they stated that the vehicle was included in NHTSA campaign number: 19v435000 (suspension) for the rear toe link. The vehicle was repaired however, the contact received a new recall notification for the same issue. The contact stated that the recently the steering wheel and rear wheels would lock up and the vehicle was taken back to the same dealer but was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 150,000.

Since I purchased this vehicle new in July 2014, I have experienced a sulphur like smell in the cabin area of the vehicle when I accelerate. The odor is strong enough to make you feel nauseous and light headed. I have taken the car back to the dealership where it was purchased on two separate occasions. On one visit they claimed they had installed additional vents to eliminate the fumes. The second time, the exhaust was reportedly replaced. Neither repair created any improvement in regard to the smell. Additionally, I have experienced issues with the front suspension/steering area. The vehicle has been taken back to the dealership on two separate occasions to address the issue(s). The vehicle has a loud popping sound that emanates from the right front axle area when making a low speed turn. The first repair was reportedly a loose "boot cover". The second repair consisted of the installation of a "shim" to address the problem. Neither fix took care of the issue long term.

In June 2016, I received a manufacturers recall letter for a 2014 Ford Explorer. Recall number: 16s18. Indicating that the rear suspension toe link(s) may fracture due to an improper weld. Resulting in loss of steering control, a difficult steering condition, or rear suspension noise with an increased risk of a crash. It stated that when parts are available, Ford will send a letter to inform us to contact our dealer to schedule repair. Four months have gone by with no word from Ford. I called the local Ford dealer and asked about the timing on this particular recall. Dealer informed me that parts to facilitate repairs were not yet available and that they anticipate a letter to be sent out in January of 2017. My complaint is that 4 to possibly 6 months or more is not a timely completion of work associated with a recall that involves safety issues as serious as loss of steering control. Since the recall repairs have not been timely, my safety officer for the company I work for has informed me that my assigned vehicle can no longer be driven until the recall work has been completed. This has caused a major headache in dealing with the logistics of my job and the need to use that vehicle for my field-related work, where no other vehicle is readily available.