general problems of the 2014 Ford Explorer - part 1

Noticing a problem with the steering and wheel suspension that is affecting other Ford Explorers between 2018 and 2025. Engine oil blow by. Causing oil to leak and ending up under the carriage and on the back of the vehicle. Rear camera problems.

I’m still waiting for the current recall to be corrected. The suspension is worn out. Replaced rear shocks, front struts, lower control arm. This is the worse automobile I’ve ever owned. If possible, I will never buy another Ford. The car’s rear back up camera has been replaced and has stopped working again.

The contact owns a 2014 Ford Explorer. The contact stated while driving at various speeds, the vehicle was driving rough. In addition, while driving at various speeds, the vehicle vibrated abnormally; however, when the vehicle shifted to neutral(n), the vibration ceased. There was no warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that recently all four tires were damaged. The vehicle was taken to costco and all four tires were replaced. The contact had previously received notification of NHTSA campaign number: 21v537000 (suspension) and the vehicle was repaired. The contact related the failure to the recall. The manufacturer was made aware of the failure and informed the contact that the extended warranty had expired. The contact attempted to have an alignment performed but was unable to find a repair facility to perform the alignment. The manufacturer was contacted and informed the contact that the vehicle was still under warranty; however, the adjustable arm needed to be upgraded at the owner’s expense to repair the vehicle. The vehicle was not repaired. The failure mileage was approximately 90,000.

The contact owns a 2014 Ford Explorer. The contact stated the vehicle was registered from the chicago plant and the vehicle resided in northern nevada, 30 minutes from lake tahoe. The contact stated the vehicle was susceptible to corrosion due to the weather in northern nevada. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. The contact notified the dealer who referred the contact to the manufacturer. The contact referenced Ford customer satisfaction program: 21r01 (rear toe link replacement) and NHTSA campaign number: 21v633000 (suspension) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the issue and referred the contact to NHTSA hotline. The contact had not experienced a failure.

Control arm on Ford 2014 Explorer are prone to failure, causing vehicle to lose steering. Control arms rub excessively against brake components, also causing failure to both brakes, abs, and sensors related to wheel speed. Failure is due to the manufacture. Strong action is need to prevent further road accidents if not addressed.

Under the program of 15n01 the 2014 Ford Explorer is not part of it and it should be as my vehicle is experiencing the same issues. The program currently ends for vehicles manufactured January 2014 and mine was manufactured in April of 2014. I would like this added so my vehicle can be repaired under the program. The make, model and body styling is the same as previous years and has the same parts.

The contact owns a 2014 Ford Explorer. The contact stated received notification of NHTSA campaign numbers: 21v537000 (suspension) and 20v675000 (suspension). The contact stated that the vehicle was taken to the dealer for the scheduled recall repairs, and the contact was informed that the toe links could not be replaced due to the knuckles needing to be replaced prior to completing the recall repair. The contact stated that the dealer contacted the manufacturer and the manufacturer verbally agreed to complete the recall repair by replacing both parts and scheduled the service for a later date. The vehicle was taken to the dealer for the rescheduled appointment and the contact was informed by the dealer that the manufacturer declined the recall repairs as well as replacing the knuckles. The manufacturer was not made aware of the failure. The failure mileage was unknown.

See attached document from complainant.

The contact owns a 2014 Ford Explorer. The contact stated that after making a left turn, the vehicle jerked in the opposite direction, and then the steering wheel became difficult to turn, and she crashed into a parked vehicle. The check engine and airbag warning lights were illuminated. The contact stated that after parking the vehicle, she noticed a fluid leak underneath. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The VIN was included in NHTSA campaign number: 20v675000 (suspension). The manufacturer was made aware of the failure. The approximate failure mileage was unknown.

The contact owns a 2014 Ford Explorer. The contact stated that the sunroof motor had failed due to water intrusion. The vehicle was taken to an independent mechanic, where the sunroof motor was replaced. Additionally, the contact stated that after parking the vehicle in the independent mechanic parking lot on another occasion, he noticed a steal band underneath the rubber of the rear tires. The mechanic informed the contact that the suspension had failed, which was damaging the rear tires. The vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 97,745.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds and was vibrating abnormally. Additionally, the tires experienced a loss of traction while turning. The vehicle was taken to an independent mechanic, who replaced the cv joints twice; however, the failure recurred. The vehicle was then taken to the dealer, where the steering rack and bushings were replaced, and an alignment was performed. The failure recurred, and the vehicle was taken back to the dealer, where it was determined that the cv joints needed to be replaced for the third time. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in an unknown TSB. The failure mileage was approximately 200,000.

The contact owns a 2014 Ford Explorer. The contact stated while inspecting the vehicle, the tech stated that the toe link needed to be replaced. The vehicle was taken to the dealer and the dealer repaired the vehicle under NHTSA campaign number: 21v537000 (suspension). The vehicle was taken to the inspection center again and the tech stated that the toe link needed to be replaced once again and advised the contact to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer and the dealer stated that the rear passenger’s side knuckle needed to be replaced and stated that the vehicle had exceeded the 6 marks for warranty coverage. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The contact was advised to file a complaint with the NHTSA hotline. The failure mileage was 123,000.

Steering became very difficult, car would not track straight and turning was delayed. The dealer said teeth in the steering box had broken off. Also had a broken suspension strut - front right.

My Ford Explorer had a rear suspension toe link recall, and in December I took my vehicle to the Ford dealership to get it fixed. At that time, they did a full vehicle inspection, fixed the part, and told me everything looked great. Shortly after the service, we had a snow storm, and my SUV would fishtail in icy/snowy conditions. Every time it'd snow, it made me so scared to drive, because I'd essentially not have control over my vehicle. The issue wasn't present when the roads were clear. Within the two months since that service, my back tires have gone completely bald, down to the wires. I recently got in a car accident because my car wouldn't complete a turn and ended up t-boning a tundra on a residential street. Luckily I was going slow so the damage to the other vehicle was minimal, and no obvious injuries have resulted from the accident. I was able to remove some of the plastic pieces around the fender, in order to still drive it, so I took it to the Ford dealership that originally serviced my car for an inspection. Now that the dealership has inspected my vehicle, they're claiming that it's not on their liability and that they're not responsible for any of the damage. Now the alignment is off on both the front and back, and the strut is bent (whether that's from the accident or not, we don't know). The manager admitted that when servicing my vehicle they were only allowed to perform a rear alignment, but a front alignment was never suggested or offered to me. When aligning a vehicle (especially in the winter) the whole vehicle should be aligned, not just half. They of course claim zero liability or responsibility, even though I was having issues with it fishtailing shortly after it being serviced at their shop, for a part on the suspension, which affects alignment.

The contact owns a 2014 Ford Explorer. The contact stated that the vehicle was serviced under NHTSA campaign number: 19v435000 (suspension). The technician then became aware that the front alignment needed to be adjusted due that the rear alignment adjustment. The vehicle was not repaired. The manufacturer was contacted but declined to perform the alignment. The approximate failure mileage was 100,000.

The contact owns a 2014 Ford Explorer. The contact stated that while her daughter was driving approximately 15 mph, the steering wheel became difficult to turn. The driver was able to steer the vehicle safely to a nearby parking lot. The contact was unaware if any warning lights were illuminated. The vehicle was towed to the local dealer and was diagnosed with the steering gear assembly failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA campaign number: 16v245000 (suspension). The approximate failure mileage was 105,000.

The rear suspension on this vehicle stinks! I've done 2 recalls for the toe links. Now I've had to replace the rear wheel bearings. They were both bad! niw that's done, I've a really bad(dangerous) swaying problem! the darn thing won't hardly stay on the road! I had to go to the va for a dr appt last week in huntington wv. On the way home I hit a downpour. I was lucky to get pulled over! the thing hydro-planed and bucked all over the road. I was only going about 40-45mph! the toe and camber are way out on the driver side rear, and the passenger side isn't much better. . . Those aren't the only problems. There's quite a list with this piece of junk! from the cat converters to the rear door locks, there's always been issues. I'm the second driver. I'm on disability and drive nowhere. Especially doing/driving cazy/ abusive. My dad was the other driver until he passed in 2018, and he was just an old preacher. He never hit 75mph in the thing, though he put alot of highway miles on it. I've never been above like 78 - 80mph in it. . . We both were/are very proactive as far as maintenence. . . There ought to be a lemon law. . .

I have been trying to get the recall done for a year and a half only to be told the parts are not available. Just got a letter from Ford that parts were available so I called for appointment. Guess what! no parts. Year and a half and still no parts. This is a real safety issue. There have been known s accidents caused by this part failure yet after all this time I'm told no parts. Crazy!!.

The contact owns a 2014 Ford Explorer. The contact stated that while driving over bumps in the roadway at various speeds, a jolt could be felt from the rear end of the vehicle. The contact then received a recall notice for NHTSA campaign number: 21v537000 (suspension) which she linked to the failure. The contact took the vehicle to a dealer for the repair; however, upon return of the vehicle, the contact was informed that she needed to replace a knuckle assembly on the toe link that was not covered under recall. The contact was assured that the vehicle was safe to drive and she was referred to the manufacturer for assistance. The contact then stated that while driving 65 mph, she drove over a bump in the roadway and the entire rear end of the vehicle slid into the opposite lane of traffic and almost caused an accident. The contact then read her service report which stated that the recall was not serviced since the assembly knuckle was not replaced. The manufacturer was notified of the failure and offered no assistance. The contact was then transferred to the NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was 108,000.

N/a.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 21v537000 (suspension) however, the part to do the recall was unavailable. The contact called the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 21v537000 (suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted where a an appointment was schedule however was cancelled until may 9h. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact mentioned she was tired of being pushed around. Additionally, the manufacturer should not be producing new automobiles.

The contact owns a 2014 Ford Explorer. The contact stated that while turning the steering wheel there was an abnormal knocking and ticking sound detected. The maintenance warning light was illuminated. The contact called the local dealer and was provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA campaign number 21v537000 (suspension). The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 122,000.

Hello, my car currently has an open recall that needs to be remediated it has been issued since oct 30, 2020. This is the second recall to resolve an outstanding issue with my cars rear toe link 20s62/20v675. On three separate occasions I have attempted to get this remediated with three dealerships turning away servicing my vehicle due to lack of parts. I filed a complaint with the Ford corporate office to report what I would consider unfair trade practice and consumer right violations as these dealerships seem to be able to conduct the work however are turning away the recalls either to prioritize paying jobs. This leaves myself as a consumer with a lingering risk, exponential exposure to harm when operating my vehicle. Ford company is willfully aware of the situation and have not addressed this matter. I submitted another escalation today due to being turned away for a 3rd time. Keep in mind that I have requested to be contacted when parts have been available or if the parts can be ordered and neither of these requests have been met. I am aware that we are coming off the heels of the covid pandemic and these dealerships might be short staffed, so they are being directed to avoid recall resolution.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at various speeds, an abnormal knocking noise would emit from the rear suspension without warning. Upon investigation, the contact linked the failure to NHTSA campaign number: 21v537000 (suspension) however, the vehicle was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 125,000.

Contacted Ford dealership about recall effecting steering. Was told by dealership that the part would not be in for 3 to 4 weeks. Contacted Ford motor directly and they asked was I experiencing problems and I told them that my vehicle had felt like its shifting side to side when I drive. Ford rep told me that I would need to take my car to pay for a diagnostic. I questioned why did I need to pay for a diagnostic when the failure of the company to have the recalled part in stock is forcing me to have a diagnostic done. If the part was in stock and I was having the same issue I would have my vehicle checked at my local mechanic shop that doesn't pay charge to diagnose a vehicle.

The contact owns a 2014 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 19v435000 (suspension) and 21v537000 (suspension) however, the parts to do the recall repairs were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, john kennedy Ford of pottstown (3189 w ridge pike, pottstown, PA 19464) were made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect on NHTSA campaign number: 19v435000 (suspension). VIN tool confirms parts not available on NHTSA campaign number: 21v537000 (suspension).

Tl the contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign: 20v675000 (suspension). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called boggus Ford harlingen (2521 s expressway 83, harlingen, TX 78550, (956) 423-2580) and was informed that parts were not yet available. The vehicle was not diagnosed nor repaired. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

Hi my name is [xxx]. I purchased this 2014 Ford Explorer from a certified Ford garage mechanic this summer. The private party purchase was in June 2020 with 89,xxx miles. The seller showed me every repair, oil change, brakes etc. Were done in a Ford garage. Ten thousand miles later the vehicle snapped a toe link lateral arm driving down a smooth highway 60mph! the vehicle swerved and my wife and 2 young kids were in danger. . The vehicle was towed, for the wheel was tipped in and not stable. . . Flat bed tow $100 out of pocket. . . Ford of hibbing dealer said the vehicle was not recalled and they wouldn't have time to repair for over a month. . They sold me the factory Ford toe link that was the "fix" upgrade. . . With all the dealers and local auto shops way way behind and short handed I had the vehicle towed again for $100 out of pocket to my garage. . I went to tech school out of high school for auto mechanic and received a 2 year degree and previously was a auto mechanic for 10 plus years. . Anyways beyond that point I replaced the toe link in my shop and inspected other points. . After I replaced the link I was able to have the vehicle towed to a local tire and alignment shop in hibbing mn (iron range tire) which they than professionally aligned and tightened the rear suspension. 100 miles later happens again to my wife and kids down the highway!! towed again $100! currently at lundgren Ford dealer eveleth mn. $2800 to replace and repair suspension components! filed a Ford case # [xxx]. Ford refused to cooperate or possibly pay for repair! the service dept manager said the vehicle was serviced regularly at that shop and said service records show the complete rear suspension was replaced in 2019!! 20,000 miles ago! and its already breaking again! its unsafe for my wife and 4 & 6yr old boys! please help! im seriously not wasting time! information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

2014 Ford Explorer. Consumer writes in regards to NHTSA safety recall 20v-675. The consumer stated the parts were unavailable to complete the recall.

Fractured rear toe link suspension. Husband fixed it once, less then a month later after replacing part it broke again! not happy had my kids in the vehicle with me both times thankfully we were not hurt as we were not going very fast when the part completely snapped! happened when I was turning the corner felt like my back tire popped out of socket!.

Tl-the contact owns a 2014 Ford Explorer. The contact stated that while driving on the highway at 65 mph the rear toe link split in half. This caused the vehicle to lose control and slam into the guardrail on the driver's side. The vehicle bounced and spun 260 degrees and hit the guardrail again and scrapped along the guardrail. This caused the vehicle down to slow down and come to a rest in the left median lane. The brakes had gone out and the contact was able to shut off the vehicle and get out and inspect the damage. The contact had a police officer direct her to further pull her vehicle completely out of the lane from oncoming traffic. There were no injuries and a police report was filed. The vehicle was towed to a collision center approved by her insurance company. The toe link had been a recall repair from the dealer dovi motors, inc 263 tompkins st, cortland, NY 13045 (607) 756-2801 back in 2017. The dealer and the manufacturer had not been contacted yet. The insurance company did not total the vehicle and they will cover the claim to repair the vehicle. The failure mileage was 80,000. Tf.

Tl the contact owns a 2014 Ford Explorer. The contact stated that while driving 15 mph and making a turn, it felt as if the rear tire had slipped on ice with a loud abnormal sound. The vehicle was towed to an independent mechanic and was diagnosed that the toe link detached. The contact stated that the failure occurred twice. The contact stated that her husband replaced the tow link. Ford of hibbing (2627 e beltline, hibbing, mn 55746) was contacted and informed of the failure. The contact scheduled an appointment. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle was not under recall, and referred the contact to NHTSA. The failure mileage was approximately 110,000.

I was travelling roughly 30-35 mph on a country road (that was dry and clear in the middle of the afternoon) when I suddenly lost control of my vehicle. It felt like the rear end was fishtailing all over the place. I did not hear anything break, but I could hear my tires squealing. I was able to regain control of the vehicle before going into the ditch and came to a stop on the right hand shoulder. I exited my vehicle, saw the skid marks behind me on the road and started looking the vehicle over when I discovered that the right rear tire was physically pointing out to the right. I then checked under the body and found that the right rear suspension toe link completely snapped in two. I learned after taking it to a local dealership that on 10/22/18 this vehicle had its rear suspension toe links replaced per a recall (17g01), but the replacement parts failed and the manufacturer (Ford) will not replace them again per a phone conversation that took place with Ford customer care on 8/11/20.

Tl-the contact owns a 2014 Ford Explorer. The contact stated that the vehicle was previously included in recalls NHTSA campaign number: 16v245000 (suspension) and 19v435000 (suspension) as well as, reprogrammed the steering module. The contact stated that while their wife would drive the vehicle, the vehicle's power steering would fail intermittently. The contact took the vehicle back to the dealership that did the recall repairs (southgate Ford located at 16501 fort st, southgate, mi 481195 phone number 734-282-3636) who informed the contact that a steering knuckle needed to be replaced. Also, the dealer could not confirm the steering module was reprogrammed. The vehicle had not been repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 87,000. Gl.