general problems of the 2015 Ford Explorer - part 2

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While reversing, the rearview camera displayed a distorted image, or the message "no picture available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed multicolored screens while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, prevented the safe operation of the vehicle. The message that the backup screen was inoperable was displayed. In addition, the navigation screen failed to operate as intended. The contact changed the sim card and replaced the battery. The contact stated that when the screen showed a colored screen, the contact turned off the vehicle, opened and closed the door, and restarted the vehicle, and the camera would reboot. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the back over prevention camera system screen displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 118,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(r). In addition, the rearview camera moved independently while in reverse(r). The contact stated that the failure obstructed the driver's visibility, preventing safe operation of the vehicle. The contact was unsure if any warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while in reverse(r), the rearview camera failed to display a clear image on the center digital screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

The contact owns a 2015 Ford Explorer. The contact received a notification of NHTSA campaign number: 25v695000 (back over prevention) however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was in reverse(r), the rearview camera was inoperable. An error message was displayed on the screen. The contact stated that the rearview camera displayed a distorted or blank image intermittently at other times. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) and 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted in reverse(r), the rear-view camera displayed a distorted image. Two local dealers were contacted; however, parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving in reverse, the rearview camera failed to display a rearview image, potentially comprising the back over prevention system. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 25v442000 (back over prevention), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 19v435000 (suspension), 24v031000 (structure), and 25v695000 (back over prevention). However, the parts for the recall repairs were not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the visibility, which prevented the safe operation of the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while reversing, the back over prevention camera image failed to display as needed and the message “camera not detected” was displayed on the screen. The cause of the failure was not yet determined. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera had started to flicker and eventually had stopped functioning. The contact called a dealer and was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the instrument cluster had started to fail and was intermittently displaying one or two gauges at a time. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side a-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the exterior a-pillar trims had detached. The vehicle was taken to the dealer, where tape was applied to the trims as a temporary fix. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. No further information was available. The failure mileage was approximately 80,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the camera was blank. The contact stated that occasionally the camera image was distorted. The contact stated that the failure was related to NHTSA campaign number: 25v442000 (back over prevention) however, neither the VIN nor the model year was included. The contact stated that the failure had become more prevalent. There were no warning lights illuminated. The local dealer was not contacted. The contact attempted to call the manufacturer, but the number was inoperable. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact received the recall notification letter for NHTSA campaign number: 25v695000 (back over prevention). The contact stated that the camera became inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was approximately 75,080.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing into the driveway at approximately 2 mph, the rear-view camera image went blank. The vehicle had been experiencing intermittent loss of the back over prevention camera function for approximately one year. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also received notification of NHTSA campaign number: 24v031000 (structure); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure with the camera. The failure mileage was approximately 87,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign number: 24v031000 (structure) and 25v695000 (back over prevention. The contact stated that the a-pillar trims were cracked and loose. The contact stated that the rear-view camera operated as designed; however, there was no audible chime while the camera was operational. The local dealer was contacted for updates on parts availability and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the rearview camera was intermittently inoperable while in reverse(r). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention). However, the parts to do the recall repairs were not yet available. The contact stated while driving 60 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the rearview camera failed to function as intended while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of nthsa campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while reversing, the rear-view camera occasionally displayed an inverted image or a black and white, distorted image. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that on several occasions while in reverse(r), the rear-view camera image was inverted. The contact placed blue tape over the rear camera to prevent a possible crash. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 180,000.

The contact owns a 2015 Ford Explorer. The contact stated that the driver's side a-pillar trim had become loose and was almost blown off the vehicle by the slipstream. Additionally, the contact reported that the rear-view camera was intermittently black. The contact was aware of NHTSA campaign number: 24v031000 (structure) and 25v695000 (back over prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair for the recall repairs. The contact had taken the vehicle to a local dealer and was informed that parts for the recall repairs were not yet available. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts needed for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the back-over prevention camera displayed a distorted or reversed image while in reverse. Occasionally, the screen was blacked out or was white. An alarm sounded from the camera system even while the vehicle was not in reverse. The failures occurred intermittently but became more persistent. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the backup camera image was reversed, and the objects displayed on the screen appeared on the opposite side, causing confusion to the driver while reversing. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 196,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera display failed to function as intended. The rear-view camera displayed reversed images. The contact stated that the objects that were on the left were displayed on the right. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The contact declined to pay the diagnostic test cost. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera displayed a distorted image. In addition, the contact stated that the rear-view camera displayed images with lines and an inverted image. The vehicle was taken to the dealer, and the failure was confirmed to be consistent with an unrepaired recall repair. In addition, the contact was informed that parts were unavailable to repair the vehicle. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the parts were unavailable. The contact stated that the failure was a persistent failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention). The contact stated that the rear-view camera display was black while in reverse(r). The contact stated that the message "camera not available" and "contact dealer” was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the rear-view camera needed to be replaced. The contact was then notified of the recall shortly after the failure. The dealer was contacted, but the contact was informed that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the top of the passenger’s side a-pillar trim had fractured, and the driver’s side a-pillar trim was frequently popping out of place while driving. The contact stated that the rear-view camera intermittently displayed a blank or distorted image while shifted into reverse(r). The contact stated that the message "contact the dealer" was displayed on the instrument panel. The manufacturer was notified of the failures, and the contact was informed that there were no recalls on the VIN related to the rear-view camera. The manufacturer referred the contact to the NHTSA hotline to report the failure. The vehicle was not repaired. The failure mileage was 112,000.

The contact owns a 2015 Ford Explorer. The contact received the recall notification letter for NHTSA campaign number: 24v031000 (structure) and NHTSA campaign number: 25v695000 (back over prevention). The rear camera was blank and backwards. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the rear view camera displayed a blank screen. In addition, the contact stated while driving at an undisclosed speed, the driver's side exterior a-pillar applique trim detached. The contact stated that two weeks later, the passenger's side exterior a-pillar applique trim fractured. The contact applied tape to hold the trim in place. The vehicle was taken to the dealer. The vehicle was inspected, however the contact was informed that the parts were unavailable. The vehicle was not repaired. The contact received recall notifications, NHTSA campaign number: 24v031000 (structure) and NHTSA campaign number: 25v695000 (back over prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was 130,000.

The contact owns a 2015 Ford Explorer. The contact stated that the camera was blank at times. While reversing, the image was transposed and flipped. There were no warning lights illuminated. There was a message to contact the dealer. The vehicle was taken to the local dealer, who informed her there was no recall coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred to the NHTSA hotline. The failure mileage was 69,000.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the backup camera imaged was displayed on the wrong side of the screen creating a visibility hazard for the driver. The vehicle was taken to an independent mechanic who diagnosed that the camera unit was faulty and needed to be replaced. The backup camera was replaced, and the vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that whenever it rained or snowed, water was entering the vehicle from the a-pillar trim seal, covering the floorboard. The dealer was contacted and confirmed that parts were not available for the recall repairs. The manufacturer was not made aware of the issues. The failure mileage was approximately 192,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 25v695000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that there was water leaking inside the vehicle through the passenger's side windshield, on the lower right, which required the contact to manually scoop water out of the cabin of the vehicle. The dealer was contacted and confirmed that the parts were unavailable for the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim was detaching from both the driver’s and passenger’s side of the windshield. While in reverse, the back over prevention camera screen was black and fail to display the image of the rear of the vehicle. The message “camera not available" was displayed on the screen. The failure had become more persistent. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 88,000.