general problems of the 2016 Ford Explorer - part 2

Rack and pinion failure. Caused me almost to wreck. Cost is $4200 to fix. Ford has to program it and send it back to my mechanic. I’m lucky this didn’t go out while going down a hill that would have been very bad.

Spoke to maplecrest Ford in union NJ about the front pilars recall. Maplecrest Ford took pictures of the pilars in September 2024 and told me in January that they will replace them. January became April , abril became June. Now maplecrest Ford is back to the beginning by taking pictures again and waiting on Ford for approval to replace the pilars.

Unknown.

A-pillar trim on both sides of my windshield flew off while driving over one year ago. Contacted Ford multiple times and parts are still not available to make the repair under recall 24s02. Ford still does not have parts for 18 months. Please do something to require Ford to make the parts to fix this recall. Thank you.

Leather dash is coming unglued near windshield and retracting towards front of dash. This is exposing a white underliner near the windshield and causing a severe glare on windshield. This condition significantly reduces visibility which is a high risk safety concern I have researched and several other Explorer owners have this same condition.

The rear camera, mounted on the lift gate, is no longer operating correctly. At times, it will flicker off and on, camera picture 'rolls', or does not work at all (black screen with error message - "camera is no longer operational, contact the dealership"). These incidents with the camera have occurred multiple times each month over the last year. When reversing in the dark especially, this becomes a major safety issue. Currently do not see a NHTSA or Ford recall for this defect.

Recall 24s02/24vo31outside pillars. I witnessed it flew of my car while driving nearly hitting another car. I don't understand why the recall is taking an extended time for it to be fixed but its available for you to purchase which is $956. My question is what is the difference between the one purchased and the recall? then if purchase you'll not offered a reimbursement!.

Ford has been unable to repair our vehicle for over a year because they say they can't get parts for recall # 25v347. We have contacted multiple Ford dealerships in a 300 mile radius. The outside noise coming from around the windshield area has increased. This is a major safety issue. I'm fearful that many people will be killed when the windshield and connected components start blowing out while driving. If Ford had been serious about getting manufactured parts out to dealers, they would be available. It appears that Ford has made a calculated decision to attempt to wait out owners. This is a dangerous situation for all concerned. We request repairs or an equitable solution.

Unknown overall something within while driving my truck I had starting hearing a grinding sound while turning and then the steering started to lock up, very unsafe and while my children were going to school had me in panic mode in which I never experience out of all the vehicle ive had and paid off.

When driving my Explorer feels like the gear is stuck making the vehicle jerk. Very loud at start up from fan. I have taken it to get the code read, I think it stated transmission needed to get checked.

While driving down the interstate, my right exterior a-pillar appliqué trim clip attachment became detached.

60 mph y se calló 60 mph and it stopped.

I am writing to formally request your assistance regarding an unresolved recall part issue affecting my 2016 Ford Explorer (VIN# [xxx] ). On [xxx], while driving on [xxx] , the exterior a pillar trim on the front windshield unexpectedly detached, creating a significant safety hazard for myself and other motorists. Following this incident, I scheduled an assessment at frontier Ford in santa clara, CA on 4/9/2024. During the visit, I was advised to contact Ford’s complaint line, after which I returned to the dealership. The required replacement part was ordered, but I have now been waiting for over two years, as it remains on back order. Despite several follow-up calls, visits, the issue remains unresolved. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

There is a lot fuel- fumes/odor entering the cab of the vehicle when exceling the speed.

I am filing a complaint regarding a safety recall on my 2016 Ford Explorer that remains unrepaired despite repeated attempts to have it fixed. I purchased this vehicle from a dealership in 2024. At the time of purchase, the dealership did not disclose any outstanding safety recalls. Within a few weeks of purchasing the vehicle, I noticed the exterior trim panels were loose and beginning to separate from the vehicle. I returned to the dealership, where I was told that replacement parts were not yet available but should be available soon. Ford’s recall notice stated that parts were anticipated to be available toward the latter half of 2024. However, that representation has proven inaccurate. I have now been waiting more than two years for this safety recall to be repaired. During that time, I have contacted the dealership regularly, often weekly, seeking updates and a resolution. No repair has been offered, and no meaningful timeline has been provided. The unrepaired condition has created significant safety hazards. Because of the loose trim panels, my windshield frequently fogs on the inside, making it extremely difficult or impossible to properly defrost during cold weather. This severely limits visibility while driving. I have experienced multiple near-collisions while transporting my children because I could not adequately clear the windshield. More recently, the situation escalated when a trim panel from the driver’s side door detached while I was driving. The panel flew off the vehicle and struck my daughter in the face while she was seated in the rear seat with the window down. Fortunately, her injuries were not more severe, but the incident demonstrates the serious danger posed by this unresolved recall. As a single mother of four children, I rely on this vehicle for daily transportation and cannot simply replace it. I have made every reasonable effort to obtain the recall repair, yet I continue to drive a vehicle with a known safety defect that has alrea.

This is the problem I'm experiencing, my steering wheel would tighten up when I'm backing up from being part. Then when it comes to me, pulling out and about to drive and I have to make a turn the stand well will tighten up again and make it difficult for me to drive or or to turn go other way. When I took my vehicle in to suburban Ford service ferndale. I'm looking at the questions for additional details. I wasn't in no accident because of my. There's no fire, no injuries, but it can happen and I don't have to have the mileage at how fast I was going because the stand will would get tight when I'm about this pull off.

I have an open recall. I received the letter in Feb of this year. It is now Dec. . . Everytime I call the dealership, I get put on hold with no resolution. The recall states that parts will be available late 2024. I would say it's late 2024. . . When will this issue get rectified? the part has been off since March. I have noticed some leaking condensation/water recently on the inside of the front windshield. Thank you for your help in this matter. Respectfully, [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The roof rail on my vehicle became unattached on the interstate becoming hazardous to other vehicles. Worst part is Ford has a recall for roof racks for the year make and model of my vehicle but the recall does not include my vehicle as it is not listed under my VIN number. Only because it has not been reported enough to reach the threshold to trigger an investigation and remedy. Ford is not complying with the guidelines that the NHTSA puts forth as even when you are included in the recall the parts /repairs are unavailable. Unacceptable!.

Subject: urgent vehicle safety complaint regarding defective water pump in Ford and Lincoln vehicles I am writing to bring to your attention a critical safety concern affecting numerous Ford and Lincoln vehicles worldwide, specifically those equipped with cyclone (duratec) engines. The issue at hand revolves around a defective water pump, which has manifested in various models, including but not limited - Ford edge - Ford Explorer - Ford flex - Ford fusion - Ford taurus - Lincoln continental - Lincoln mkt - Lincoln mkx owners of these vehicles are experiencing a significant and alarming risk of stalling in traffic, posing a severe threat to both driver and passenger safety. The potential consequences, including the increased likelihood of accidents and fatalities, demand immediate attention and action from Ford motor company who has been sued multiple times and is avoiding to respond to the judgements against them trying to use any excuse not to pay. It is imperative to address this widespread concern promptly, as the safety and well-being of Ford and Lincoln vehicle owners are at stake. I urge your organization to conduct a thorough investigation into the defective water pump issue, implement a comprehensive recall, and provide a reliable solution to rectify the problem. Your commitment to prioritizing the safety of consumers is paramount, and I trust that Ford motor company will take swift and decisive action to remedy this situation. By addressing this issue promptly, you not only ensure the protection of current owners but also uphold the reputation of Ford and Lincoln in the automotive industry. It's impossible to say that it is a mere coincidence that thousands of Ford vehicles have the same defect with exactly the same engine and symptoms. Thank you for your immediate attention to this matter, and I anticipate a proactive response that prioritizes the safety and satisfaction of Ford and Lincoln vehicle owners.

There was no incident however I received a recall for a windshield piece that was back in 2024 and supposedly would be available for repair in the latter half of 2024. However nothing has been sent to me regarding this and when the piece came off it cracked my windshield so I have a crack across that as well.

I have been put off every month for over a year to have this fixed. It is a safety risk. Not only does the recall state the trim can come off and cause a crash, the rubber around both sides also keep coming loose and flapping on my windshield which causes interference with my view of the road. I am not sure why a safety recall was issued in 2024 but has still not been able to be resolved by 2026. They say the parts are not available but they should be making them available for any issue that can cause crashes and harm people.

My b-pillar trim flew off while I was driving down the road. We received a recall letter and got in contact with the Ford dealership where I live. They came out to asses the vehicle and said they would call me when they received the part to be replaced. I have been waiting at least a year for it to be fixed. I have called several times but they keep telling me the part is on back order and they will call me when it comes in.

Water pump is leaking and needs to replace.

I am writing to you as I just read an article about my Explorer being recalled for a different issue, pieces of trim flying off (which happened to us several years ago). I took to the dealership then, they replaced and it immediately cracked again. They were blaming my door as being off and causing the damage. I took to a repair shop (non-Ford) to look at and they told me that they had seen this alot and Ford knew there was a problem and it wasn't my door. It made me extremely upset as it almost caused an accident while we were on the freeway. This complaint is for a completely different safety issue and is recent. I am mentioning the above incident as my car this time was taken to a different repair shop. Their response was very similar to the above repair shop that Ford knows there is a problem as the part is on a national backorder. After a recent snowstorm, my husband went to drive his car to work. The storm had passed, but roads were still dangerous. As he was pulling out of the garage, multiple alarms showed up on the dashboard. "hill start assist not available", service advancetrac, "steering assist fault service required". He didn't fully know what any of these meant and had just driven the car the day before with no issues. As soon as he pulled out on the roads, he realized the power steering was out. He is lucky that he didn't crash as the roads were still icy and snow covered. Up until these alarms, there was no warning. What if it happened while in the middle of driving? I drive that car every day w my kids and my husband took it that Sunday as it is better in snow. I can't even imagine what would have happened if I was driving as there is no way I could have steered that car. Somehow we got the last replacement part (repair was over $3000!) and I only have 68,000 miles on my car. How can a part that is on an older Ford be on national backorder if there isn't a major problem! the rack and pinion w computer module was replaced.

Today while driving on the highway, the windshield trim flew off at a high rate of speed. I am unsure as to which direction it went. The components that were holding it together have also cracked which worries me that it too will fly off. This is the second time that this has happened. We are now without any windshield trim on both sides of the vehicle.

The heater on the car didn't work, it turns out the coolant was leaking that lead to the water pump issue. Things started to fail on the vehicle and lights came on. It left me stranded on the highway. The car shut down on the intestate. That was so dangerous and scary, too. Took the car to Ford for inspection and they confirmed the water pump issue. This is a very high costly repair. It turns out that Ford has been having issues with this design (and Ford is well aware of this issue) and many, many customers are having to spend thousands about thousands to fix this issue. It's a huge job. Aside from a very high costly matter, it's also a very dangerous matter because it makes the car unsafe to drive. There is a class action suit about this (if not mistaken) and a recall in canada but not the USA. My car is now just sitting there and inoperable. I don't have thousands to repair my vehicle (quoted $3,000-$3,700). In addition to high insurance premiums, car loan payment and high fuel costs. There are a lot of concerned and angry Ford customers. Ford needs to be responsible for their poor design that leads to the water pump failure. This is a big deal!! there needs to be accountability on the part of Ford for their poor design that leads to water pump failure. There needs to be a recall. Another apparent issue is a leaking sunroof. Both issues are happening to me. Please, help get my car safely back on the road.

While driving on the highway, windshield trim flew off (2 different times, passenger and driver side). It scared me at first when it started to come loose because it flapped around and I wasn’t really sure what was going on. And can’t pull over or slow down on highway. When it broke off, it flew up in the air and almost hit another car. I was distracted trying to see what it was and where it landed behind me. So definitely a safety concern. Total repair cost $650.

Ford has a recall for the a pillar but my b pillar trim flew off. The other side was loose.

My side pillar on the passenger side of my 2016 Ford Explorer door came off and I had to buy a new one. Now my a-pillar on the drivers windshield has come off as I was on the freeway. This is safety issue for me and other drivers who may be struck. I read that this is a known issue with the 5th generation Explorers. I wanted to see if Ford has acknowledged this and has a fix in place for this issue. Thanks.

I was driving on the highway and heard a loud noise didn’t know what it was until I got home and realized my windshield trim on passenger side was not on there anymore. It had flown off while driving down the highway.

When traveling at highway speed the side fins fly off. I have had them replaced 3 times now at dealership. Thank god there was not someone behind me - especially on a motor cycle it could of killed them.

I was driving my 2016 Ford Explorer on I-65 October 19, 2023, in the afternoon. I thought something flew off of one of the two semis in front of me and hit my windshield on two separate times, within a few seconds of each other. When I arrived home, I checked to see if I had any damages, and I was surprised to see pieces missing from the passenger side of my windshield. This morning, October 20, 2023, I went to a local Ford dealership and was informed there is no recall regarding the upper and lower pillars (windshield trim pieces). I called Ford headquarters and was told they hadn't heard of this issue before, and I filed a claim. I researched and found two articles: January 31, 2023, USA today and carscoops, February 03, 2023, regarding NHTSA investing these same pieces flying off of Ford Explorers, and I found pictures on the internet that look exactly like my vehicle when these pieces flew off.

The roof rail cover blew off going down the highway on Saturday 9/23/23. I'm not sure if it hit any cars. I saw it fly off in my rearview mirror but there was nothing I could do.

The automatic tailgate in my Explorer sport accelerates when closing creating a serious amount of force that could kill a small child or even an adult if striking them in the head or neck. I'm shocked that this hasn't been a recall issue for Ford vehicles because of the amount of speed and force this tailgate is generating. It hit my wife (69 years old) in the head unexpectedly a couple of monrhs ago when she was unloading groceries from the back of the car. Until then the tailgate functioned normally. I took the car to the dealer in santa monica and they said they did not see any safety issues but unstead said I'd have to pay a couple of thousand dollars to replace the motor. This makes no sense since the motor is hyper functioning and it's more likely a failed safety sensor or accuator that's causing the motor to acceleare the tailgate closure. The internet has a method to reset the sensor by removing and then replacing the fuse, but I do not believe the dealer attempted that process. This is a severe safety issue that Ford should immediately address and fix.

Windshield trim on right side of windshield detached while driving and flew off behind the vehicle.