general problems of the 2016 Ford Explorer - part 2

I received a recall notice from Ford on Thursday. Everytime I call to make a service appoint, I told recall computers are down.

Two separate failure within a four day time span. Company sold me the vehixal said it was a tie rod and fixed the right passenger rear wheel. The vehical was real eased to me today with the understanding that the rear suspension was fully repaired. I had a high speed accident after the left rear tir rod broke at a speed of 80 mph. Due to the suspension breakage, the car went off the interstate at high speed. The rear end suspension had complete failure and the auto dealership released the vehicle to me with the full with assurance the issue was fixed. This was a very serious incident with a potential deadly outcome.

I had the rear toe links replaced due to a safety recall December 2, 2019. On 09/27/20, I was returning home after dropping my kids off traveling 70 mph on a highway, when the recal part I had replaced less than a year ago break. This caused me to lose control and have an accident. I notified Ford of this 09/28/20 and I was informed that the recal was completed, nothing they could do. I informed them the part broke at the weld which is a defective part. Again, I was told ot their problem. This has caused my vehicle to to be towed , damage to the rear bumper and myself buying a new part out of pocket to get vehicle on road again to go to work. This is also any other problems that it may have caused due to stress on vehicle, like other toe link, tires, brakes, other suspension parts. Enclosed is part and part number that was the recal part replaced by a Ford dealership and damage to vehicle. I was lucky I did not hit the other vehicles around me, hit head on with center divider or guardrail, roll the vehicle or have serious injury.

Tl- the contact owned a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 19v435000 (suspension). The vehicle taken local dealer kevin's royal Ford of cooperstown (5069 NY-28, cooperstown, NY 13326:(607) 547-9924) and had recall completed. The contact stated while driving 45 mph, when the vehicle's toe link detached and crashed into a guard rail and drove into a ditch. All 5 air bags deployed. The contact did not sustained any injuries or seek any medication attention. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a loss. The vehicle was towed to a junkyard. The contact received notification of NHTSA campaign number: 20v675000(suspension) on November /2020 after the accident. The manufacturer had been informed of the failure. The failure mileage was approximately 42,300. Dp.

Broken toe link. Ford refusing to recognize it as a failure under Ford recall 19s17. They say it was repaired under Ford recall 17s11. Rear driver side toe link broke 7/25/20 when going over a railroad grade crossing. Oem replacement part purchased from Ford dealer broke 8/24/20 turning gently to the left. Attached picture is the original link that broke 7/25/20. Replacement part bought through Ford dealer broke in approximately the same area.

Noticed problem with steering. When I changed lanes the vehicle continued in that direction until I corrected it. This happened several times while driving home from work so I went straight to matt bowers Ford in metairie. I was told the steering gear needed to be replaced, the module reprogrammed and an alignment. I've seen quite a few recalls concerning this but was not told that my vheicle VIN was not affected. I now see many people are complaining of the same problems. This should be looked at carefully before someone gets hurt. ## #vpic# 1 - check digit (9th position) does not calculate properly; 3 - VIN corrected, error in one position (assuming check digit is correct); 14 - unable to provide information for all the characters in the VIN. #vpic#.

49000 miles, electronic steering is starting to go out. When driving moderate speeds car makes loud audible noises especially when turning the wheel. Rack and pinion will need to be replaced. Ford told me it was 100% safe to drive. Took to independent mechanic who said the exact opposite and should be replaced before it goes out heaven forbid at high speeds. Family of 4 young kids, this is supposed to be a safe, family car. Ford is putting a lot of families at risk not recalling this. This car only has 49k miles. They are losing lots of return customers by not handling a safety issue properly. I hope no deaths have to happen to bring more severity to this pressing issue. If you hear a click when steering, get the car inspected ASAP! clicking occurs when stationary and is more intense when driving. It could go out at any moment.

This car has extremely bad sway in the rear end, it cannot be driven over 40 mph or you will lose total control of the vehicle.

I was driving on the highway 65 in ham lake, mn several weeks ago when I suddenly lost control of the steering. The vehicle lunged to the left towards the ditch. I was able to fishtail it back onto the road, almost rolled the vehicle and barely kept it under control. I got over to the right shoulder and call the anoka county sheriff for assistance. A deputy assisted but I don't believe a formal police report was filed. This was Sunday July 19th. We were able to get to local mechanic who looked at it the follow day and determined that the toe control link had broken. They repaired it with a new part from the local Ford dealership and the vehicle seemed fine. Last night the new part that they installed broke as well. I looked online and see that there is a recall for this exact part, the toe control link on 2011-2017 Ford Explorers. I checked the VIN on the ntsb website but it indicates that our car is not included in the recall. We had brought the car into metropolitan Ford in eden prairie earlier in the year for other recall issues. Had the recall been comprehensive, this would have been caught and fixed. At 65 mph, my daughter and I should have both been killed in the original incident. It had been several weeks since the (near) accident and we are still shaken up by it. Fortunately, last night's incident was at much slower speed. I am fearful that there are other families whose lives in danger as well. I have a photo that I took of the current (second) break that occurred that is attached.

I started hearing a knocking in the front end and the steering was very loose, when I turned right at first and on occasion to the left mechanic said if I had gone much further it would have broken all the way and I would have lost all control of the SUV.

The rack & pinion steering broke and Ford is refusing to include it in the recall they have on this exact problem.

The recalled toe link on the rear suspension broke 3 months after it was replaced and cause a crash while diving down the highway, slowing for a speed zone for a town. Involving body damage. And the vehicle was repaired and 1 week after getting it back from the dealer the link broke for a second time, while on a curve with cruise control on road conditions were dry both times. We have owned the vehicle for 6 weeks total and have only been able to drive for 2 of them.

Ford rear suspension toe link recall did not notify me through mail or other form and period has closed. I never received a notification letter for NHTSA recall number: 19v435 NHTSA date:Jun 10, 2019 Ford recall number: 19s17.

After rear toe link recall was completed, vehicle rear end swayed while braking on rough roads. This was getting worse as was starting to happen without breaking. Took vehicle to a different dealer (wilson Ford saginaw, mi) than the one who did the recall work (lafontaine of birch run). Mechanic found that two bolts (one lh and one rh) were not tightened from original recall work.

My car was completely totaled in an accident on 10/21/19. I received very serious multiple brain bleeds, facial lac, facial & head fx's & a severe tbi. My mom rec a concussion, facial lac concussion & a fx clavicle. We stopped at the stop sign & moved to the center between the 4 lanes & stopped again & we were hit by a large roll on roll off rock carrying dump truck in the middle of the lanes. The car was completely totaled & I was in a coma & airlifted to a trauma ctr approx 40 mins away, but I was in resp arrest & not expected to live. It is unknown exactly what caused the unsafe conditions, however I never cross straight across the traffic & we had been on a very very bumpy intersection the fri before the acc on Monday & the car had not been driven since that 5 hr trip of extremely bumpy rough road conditions on interstate 95 coming through part of nc, all of SC & part of GA.

Tl the contact owns a 2016 Ford Explorer. The contact received a recall notice for NHTSA campaign number: 19v435000 (suspension) regarding the toe link fracturing. The contact called oxmoor Ford Lincoln (100 oxmoor ln, louisville, ky 40222, (502) 426-2500) and an appointment was scheduled to have the recall serviced. Prior to the appointment, while driving 55 mph over an overpass, the contact lost control of the vehicle due to the defective toe link fracture. The contact exited the highway and drove home at a low speed. The contact spoke with the dealer and was informed that they could not inspect the vehicle until his appointment date. The manufacturer was notified of the failure and the contact requested a loaner vehicle. The manufacturer refused the request for a loaner vehicle and explained the recall policy. The vehicle was not repaired. The failure mileage was 60,494.

As I was driving my 2016 Ford Explorer on the highway on 08/01/2019 I experienced the vehicle start to stutter just before I was going on to the on ramp merging on the highway and after I was on the high way the vehicle started smoking from under the hood and would no longer accelerate and I could smell oil burning and pulled over and shut the car off looked under the car and saw the pile of oil underneath but the vehicle did not have the any check engine light or warnings once we towed the vehicle home I looked under the car and saw that the transmission casing was cracked pretty much in half I could actually see the gears inside the casing of the transmission I also rememberd in the past year or so the vehicle would shift very hard after braking and then getting back on the gas it happened every once in a while .

The contact owns a 2016 Ford Explorer. The contact received a notification for NHTSA campaign number: 19v435000 (suspension) however, the part to do the recall repair was unavailable. The dealer was notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue and referred the contact to NHTSA. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

Received recall 19v-435 brought it into dana Ford staten island an was told this recall only covers rear allignment and this could effect the front alignment and I would have to pay $89 plus tax. Why should I pay for 5heir mistake?.

Tl- the contact owns a 2016 Ford Explorer XLT. The contact received a recall under NHTSA recall number 19v435000(suspension). When the contact initially received the notice, he contacted a dealer(big star Ford 17717 s fwy, pearland, TX 77578 713-960-9800) who informed him that there are no remedies for the recall. The manufacturer was not contacted regarding this recall. The remedy has not been made available and the vehicle has not been repaired. The contact had not experienced a failure. VIN tool confirms parts not available. Jo.

I was driving back to work from my break when I was about to park my car the power steering got locked suddenly. Thanks to god I was not in full motion otherwise I would have been messed up every ways. This car is just driving me crazy everyday I notice some kind a stupid noise. I bought this vehicle not too long ago. The dealer knowingly gave me faulty car right next day I took it back to fix the carbonmonoaxide problem and now the steering locked on me.

Vehicle is experiencing popping noises when turning the steering wheel left or right also happens while braking the popping is significant enough to feel in the steering wheel as well as in the floor boards on both front passenger and driver. The steering wheel has exhibited extreme vibration enough to make the outside driver review mirror shake. The steering wheel has also been stuck in the left turning position twice while trying to straighten wheels back out.

Tl the contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 19v435000 (suspension). The contact called mcclary Ford at 866-644-9524 (located at 1104 u. S. Highway 72 east, athens, al 35611) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

Car makes a knocking noise when turning(curving) sounds like a jar of marbles. Got the axles replaced and still does it.

In the recent past both rear tie rods have broken, one at a time while being driven on dirt roads at less than 18 mph. The vehicle has less than 27,000 miles on it. When this happens the wheel turns from straight to a 45 degree angle. This so far has occurred when being driven slowly. The vehicle was purchased from don reid Ford on the state of florida contract for light trucks - 4wd. The vehicle is driven to and from work as well as on the 196 miles of dirt roads within the st. Johns improvement district. This vehicle design was changed in 2016 to a taurus chassis with what I believe to be all wheel drive. The vehicle has tie rods and cv axles in the front and rear. It does not appear to be suitable for part time off road use. I am concerned that while I am traveling at highway speeds to work that one of these rear tie rods will break and cause a catastrophic accident resulting in death or injury to myself.

Since I have purchased the vehicle in February 16 it has been back for service nurmous times, starting 2 days after delivery! major complaint has been coolent loss and burning coolant smell following with a oil leak at the same time. This is a new vehicle 10 miles on it shouldn't have these issues so I demanded a different vehicle, was refused due to demographics! well the dealer brushes everything off as all do say it's normal it happens, as time passes it goes back to the dealer for same issue they replaced a oil seal again and coolant loss and smell is normal to them, they can't find any issues, I tell them it's after long drives well each time they have it over a week. To boot they ignore my complaint about the rotten egg smell I get on acceleration! they tell me it's probably the gas I'm using, mind you this is verbal after the fact, they did not want to put it on the work order. They ordered a new steering wheel due to it peeling. I was also told that technically I am responsible for the diagnosis if they do not find anything wrong and that I had to cover the techs time, well I have to take it back in again for no coolant in the overflow foul smell coming from the vents and exaust smell in the cabin. The vehicle has 14900 mi should not have these problems espicaly costing what it did.