general problems of the 2018 Ford Explorer - part 1

The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 26v101000 (suspension); however, the parts to do the recall repair were not yet available. The contact stated that while driving 40 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was contacted and confirmed that the recall repairs were not available. The contact stated that on a separate occasion, the driver’s side a-pillar trim became loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure with the suspension. The dealer advised the contact that the part to do the recall repair was not yet available. The failure mileage was approximately 50,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 65 mph, the front passenger’s side a-pillar trims detached. Several local dealers were contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the remedy was not yet available. The contact had not experienced a failure.

See attached document for complaint. I am in receipt of your multiple important safety recall notices/letter and am very upset with your company. I keep receiving these recall notices/letters and I call the Ford dealer to set up an appointment and they tell me the part is not available. This has been going on for over a year!!!! if this is a safety recall then why is it not important enough to service my vehicle?!!!.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, parts to do the recall repair were not yet available. The dealer was contacted and confirmed that parts were not yet available, and there was a waiting list in place for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact stated that while her son was driving over a bridge, the a-pillar trim detached and fell off the vehicle, causing another vehicle to swerve to avoid the trim and sideswipe another vehicle. Additionally, the front windshield started to leak shortly after the a-pillar trim detached and fell off. The contact related the leaking to the missing a-pillar trim. The contact referenced NHTSA campaign number: 24v031000 (structure). The dealer was notified of the failure and confirmed that the VIN was associated with the recall; however, the failure did not occur because of the loss of the a-pillar trim. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not available. The vehicle was taken to the dealer; however, the vehicle was inspected, and the contact was informed that the parts were not yet available for the repair. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, it was noticed that the front passenger side a-pillar trim sealant was deteriorating. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). However, the part to do the recall repair was not yet available. The contact stated that while driving at 60 mph, the driver's side a-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 99,700.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, there was air entering the vehicle through the front driver’s side a-pillar trim. No warning light was illuminated. The local dealer was contacted on several occasions; however, parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 50 mph, the front driver’s side a-pillar trim was suddenly ejected from the vehicle. The local dealer was notified of the failure. The vehicle was not repaired. The contact later received notification of NHTSA campaign number: 24v031000(structure), which was related to the failure, but parts needed to repair the vehicle were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that later the front passenger’s side a-pillar trim experienced the same failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

See attached document for complaint. I am writing to express my concern with the February 2024 recall from Ford (safety recall notice 24s02/NHTSA recall 24v031. This has been a known safety issue from Ford since February 2024. The recall letter (attached) advised that parts were expected later half of 2024. To date, no parts or further communication has been sent from Ford. I was driving my daughter and a friend home. While traveling on 196, the passenger side a-pillar applique trim clip attachment became detached from vehicle, hitting my windshield and then flying backwards on the expressway toward other vehicles. On this particular Sunday, 196 was rather busy. I was able to safely check my rear-view mirrors to ensure that other vehicles traveling behind me were not impacted by the detached trim. I am grateful that this incident occurred without any harm to any individual. I have no idea if the trim caused any damage to the vehicles traveling behind me. I am finding it unacceptable that Ford has sent out zero communication on this safety recall. My husband took my 2018 Ford Explorer to tony betten Ford & sons to inquire about the missing trim and how we go about it getting repaired. He was simply told that Ford has not communicated any eta for delivery of such parts and as far as they know, Ford is not making enough to meet the recall demand. It is now approximately 18 months since the initial recall notice and Ford has yet to send out any repaired parts. This is unacceptable and dangerous for those driving these recalled vehicles.

See attached document for complaint.

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving 65 mph, the passenger’s side a-pillar trim detached from the vehicle. No warning light was illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, front driver’s side and passenger’s side a-pillar trims loosened and vibrated in the wind. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail covers separated from the vehicle and flew off on several occasions. The vehicle was taken to the dealer, where the roof rail covers molding was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 86,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the driver’s and passenger’s side a-pillar trim pieces were loose. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was being serviced at a local car wash, the exterior roof rail rack detached. Upon further inspection, the front driver’s side a-pillar trim fractured, and water was leaking onto the interior, causing damage to the rear mirror power module. The contact stated that the front driver’s side mirror failed to adjust as intended when the control module was in use. The local dealer was contacted; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA campaign numbers: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer sent a technician to the contact's residence and the vehicle was diagnosed and it was determined that the a-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger side a-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side a-pillar trim detached and flew off the vehicle. The contact stated that the failure almost caused a crash. Additionally, the contact later discovered that the passenger’s side a-pillar trim had also detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 50 mph, the passenger's side a-pillar trim detached from the vehicle. The local dealer was not contacted. The contact stated that on a separate occasion, the passenger's side a-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired for the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 75,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked, the a-pillar trims on the front passenger’s side and the front driver's side became loosened. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that on a separate occasion, while driving at 70 mph, the hood unexpectedly opened. The contact stated that the hood was slightly ajar. The message "hood ajar" was displayed. The contact pulled over to the shoulder of the roadway and pushed the hood down. The contact continued driving. Most recently, while driving 70 mph, the failure reoccurred with the message "hood ajar" displayed. The contact pulled over to the side of the shoulder and pushed down and closed the hood. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2018 Ford Explorer. The contact stated while driving 80 mph, the front windshield trim on the passenger's side detached and flew off the vehicle. The vehicle was taken to the dealer where it was diagnosed with a fractured exterior front windshield trim. The contact was informed that the repair was not covered under recall. The contact was informed that the front exterior windshield trim needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under the recall repair. In addition, the contact was informed that because the entire windshield exterior trim did not detach, the repair was not covered under the recall. The manufacturer was made aware of the failure. The contact received NHTSA campaign number: 24v031000 (structure), however the contact was informed that the repair was not covered under the recall. The contact was advised to contact the NHTSA hotline and report the failure. The failure mileage was approximately 92,500. The VIN was not available.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there were abnormal sounds coming from the roof. The contact stated that while looking in the rear-view mirror, the contact noticed that the plastic molding around the roof rack had detached from the vehicle and flew off into traffic. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure milage was approximately 55,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at highway speeds, the front passenger’s side a-pillar trim detached. The local dealer was contacted about the failure, and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the vehicle could be repaired out of pocket; however, the contact declined to pay out-of-pocket for the repair. The vehicle was not repaired. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA campaign numbers: 24v031000 (structure) and 21v316000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available for 24v031000 (structure). Parts distribution disconnect for 21v316000 (structure).