general problems of the 2018 Ford Explorer - part 2

I am writing to express my frustration and concern regarding a recall for my vehicle that ha remained unresolved for over a year. Despite numerous attempts to have the necessary repairs completed, I have been informed multiple times by my vehicle's manufacturer that the required parts are unavailable. This delay is a serious safety concern, as my vehicle remains subject to a recall that has not been addressed due to the lack of parts. I have contacted the dealership on several occasions over the past year to inquire about the availability of the necessary parts and have been informed each time that they are on backorder with no clear resolution in sight. This prolonged delay is causing me significant concern, as I have no way of knowing when or if the necessary repairs will be made. As this issue continues to affect my safety and the safety of others, I am seeking your guidance on the steps I can take to ensure that my vehicle is repaired promptly, in accordance with the recall notice. Additionally, j would appreciate any advice on whether there are any regulatory actions that the NHTSA can take to expedite this process and ensure that the manufacturer fulfills its obligation to address the recall in a timely manner. I look forward to your assistance in resolving this matter as quickly as possible. Thank you for your attention to this important safety issue.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact became aware in 2025 that the driver’s and passenger’s sides a-pillar trims were loose. The contact called several dealers to set up a recall appointment, but was informed that the part was not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 81,000.

The contact owns a 2018 Ford Explorer. The contact received a notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated upon further inspection, the contact became aware that the front passenger’s side a-pillar trim was loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that upon inspection, the front passenger’s side a-pillar trim was loose. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer advised the contact that the parts for the recall repair were limited. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the driver's side a-pillar trim had detached. The failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the a-pillar trim was beginning to detach from the windshield, allowing outside air to enter the vehicle. While in reverse, the back over prevention camera displayed a distorted image, or a solid blue screen without an image. The failure occurred several times while shifting into reverse. The dealer was contacted and confirmed that the part was not available yet available for the recall. The VIN was not under recall for the back-over prevention camera. The manufacturer was not made aware of the failure. The failure mileage was 78,896.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the remedy parts were not available. The manufacturer was not made aware of the issue the contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structurer); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The local dealer was not contacted. The contact had not experienced the failure. The VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the contact noticed that water was leaking in on both sides of the windshield. The contact stated that due to the failure, rainwater was leaking onto instrument panel, causing the instrument panel to become inoperable. The contact stated that the air bag warning light was also illuminated. The vehicle was taken to the dealer and the dealer confirmed the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 24v031000 (structure). The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the nhsta hotline for assistance. The approximate failure mileage was 138,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 mph, the driver's side windshield exterior a-pillar trim detached. The contact later applied tape to secure the trim. The vehicle was taken to the local dealer, where it was inspected; however, the dealer confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the failure. The approximate failure mileage was 83,276. VIN tool confirms parts not available.

The contact owns a 2004 Honda pilot. The contact stated while driving at 75 mph and viewing through his driver side mirror, it was discovered that the key pad on the exterior driver-side door independently detached causing the rear trunk not to release open. The door adjar warning light illuminated however all doors were closed. In addition, the contact stated that the failure was temporarily repaired with tape. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.

The contact owns a 2018 Ford Explorer. The contact stated that the driver’s side a-pillar trim had raised up. The contact stated that there was a 1-inch gap from top to bottom of the windshield. There were no warning lights illuminated. The vehicle was taken to the local dealer to be repaired under NHTSA campaign number: 24v031000 (structure). The vehicle was repaired, but the failure recurred. The vehicle was taken to another dealer, biener Ford (661 northern blvd, great neck, NY 11021); and the contact was informed that the recall was closed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 103,500.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger side a-pillar trim detached. The vehicle was taken to a local dealer however, parts were not available for several months. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000. The VIN was not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated while driving 65 mhp on the highway, the pillar a-pillar trim detached and separated from the vehicle. On another occasion, while driving on the highway at 70 mph, another trim piece detached and separated from the vehicle. The failure mileage was approximately 82,408. VIN tool confirms parts are not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving 65 mph, the passenger's side windshield exterior a-pillar trim detached and struck other vehicles on several occasions. The contact stated that the other vehicles were able to continue driving on each occasion. The contact received notification of NHTSA campaign number: 24v031000 (structure); and the vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where the passenger's side windshield exterior a-pillar trim was replaced for a second time; however, the failure persisted. The dealer was contacted and informed the contact that a repair fee might be charged because recall repair was a one-time free repair. The contact stated that the recall repair failed to correct the failure. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 68,000.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 99,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 65 mph the contact heard an abnormal "rattling" sound from the driver's side a pillar. The contact then observed the trim on the driver's side a pillar blow off of the vehicle. The contact had called a dealer and the dealer told the contact that the parts were not available. The vehicle was not repaired. The contact had received the recall notice, NHTSA campaign number: 24v031000 (structure), and felt that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 110,000.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshields started to detach. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and the passenger's side windshield exterior a-pillar trims had separated, causing water entry into the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side and driver's side windshield exterior a-pillar trims had become loose and were deteriorating. The vehicle was taken to the dealer, where it was inspected several times, and the dealer determined that the trims needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of failure. The failure mileage was approximately 75,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA campaign number: 24v031000 (structure). The contact stated while driving 70 mph, the passenger's side windshield a-pillar trim detached and flew off the vehicle. The vehicle was pulled over to the side of the road and was inspected. The contact observed that the passenger's side a-pillar trim was missing. The vehicle was taken to a dealer, where the contact was advised that there was a related recall associated with the VIN, but the parts were not currently available. The dealer used gorilla duct tape on both windshield a-pillar trims. The manufacturer was notified of the failure. The failure mileage was 56,000.

The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side roof rank top cover detached and flew off into traffic. The dealer provided a mobile service and the vehicle was diagnosed with failed roof rank push pins. The contact was informed that the rooftop push pins needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall that had a similar failure description, however, the contact's VIN was not associated with the recall repair. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA hotline and report the failure. The failure mileage was approximately 105,000.

See attached document for complaint.

The contact owns a 2018 Ford Explorer. The contact stated that the driver's side trim had detached from the windshield. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver’s side b-pillar trim detached from the vehicle and flew off. Additionally, the passenger's side b-trim pillar was dangling. The contact stated that because of the failure, several wires were exposed, and several unknown warning lights were illuminated. The contact also stated that the tailgate ajar warning light was illuminated with the tailgate properly closed. The contact disconnected the battery because of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.