general problems of the 2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he would need to pay repair fee as the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.

The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was repaired under NHTSA campaign number: 24v031000 (structure); the roof racks started to detach from the vehicle, almost causing the sunroof to fracture. The contact stated that the side view mirrors seized without warning. The contact had to shift to park and turn off and restart the vehicle for the side view mirrors to operate as needed. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,000.

The contact owns a 2018 Ford Explorer. The contact stated while driving 30 mph, the rear hatch glass shattered without impact. The vehicle was taken to safelite auto glass and repaired. The manufacturer was informed of the failure and informed the contact that the repair was not covered under the vehicle warranty. The failure mileage was approximately 50,000.

The contact owns a 2018 Ford Explorer. The contact stated while driving 65 mph, the trim detached from the windshield. The contact was able to drive to her destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 41,000.