Windshield problems of the 2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact stated that the front windshield was disintegrating. There were no warning lights illuminated. While driving, the contact detected that there was an abnormal chirping noise and wind entering the vehicle. The contact stated that the failure had gradually progressed. The vehicle was taken to the local dealer, where it was diagnosed that the cowl screen panel needed to be replaced. The sealant around the windshield had disintegrated. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the repair was not covered under the warranty. The failure mileage was approximately 105,000. The VIN was not available.

The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.