Table 1 shows two common forward collision avoidance related problems of the 2019 Ford Explorer.
| Problem Category | Number of Problems |
|---|---|
| Automatic Emergency Braking problems | |
| Sensing System Camera problems |
The contact owns a 2019 Ford Explorer. The contact stated while driving 45 mph, several messages indicating that the hill descent control system, the abs system, and road stability control system had failed were displayed. The contact stated that the failure had been reoccurring while driving. Additionally, a message stating that the forward collision avoidance warning system had detected a fault or obstruction, was displayed intermittently, causing the brakes to apply independently. The contact pulled to the side of the road. The contact stated upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure reoccurred while driving a long distance. The vehicle was taken to the dealer several times however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, franklin’s spring creek Ford (220 w main st, colquitt, GA 39837), who received remote assistance from Ford engineers, but was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 36,066.
The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the forward collision avoidance camera failed to function as intended. The contact stated that the forward collision avoidance camera displayed a very blurry image. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 68,500.