Warnings problems of the 2021 Ford Explorer

The parking collision sensors started to act up. Its been replaced 3 or 4 times in the last year over the same problem and no one has tried to tell me how to fix the issue besides keep getting it replaced. People are at risk of getting hit or hitting a object that could be in the way of me reversing.

My complaint relates manufacturer recall number: 23s23 NHTSA recall number: 23v342 intermittent experience of a rear camera blue on the sync screen when the vehicle is placed in reverse and notification that rear parking assistant is disabled. Per January 2024 I received a notification that a remedy is available (replacement of rear camera and software update of sync). The dealership was not able to perform the remedy as they told me that the accessory protocol interface module (apim) showed error codes and could not be updated. I was told to replace the apim on my own expenses of ~$1,800. I am not willing to pay for a hardware replacement as I strongly believe that the apim was defected by two prior updates: 1. Prior effort of Ford to solve blue screen issue via software update and 2. . Read more...

In relation to NHTSA recall number: 23v342, Ford has failed to remedy issues around reverse automatic emergency breaking. Whenever the 360° camera screen is blue, the system in place to prevent collisions also fails. There is no pattern of failure. Nearly 60% of the time the vehicle is driven an error related to 23v342 occurs.

The contact owns a 2021 Ford Explorer. The contact stated that while the vehicle was shifted into reverse, the audible alarm feature failed to alert the contact to an object or another vehicle nearby. The vehicle was taken to the dealer however, the technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 22,000.

All of the sensors are out. Nothing is working. They were working fine then one day I noticed the lane keeping sensors were not working. Today I noticed the side sensors are not working which they were this morning. The middle row seat gets stuck if moved forward, it will not stay back. The button is always stuck so while on the road the seat randomly pops out of place. The wipers do not work properly, only on high speed. I have already called mccombs Ford west in san antonio, TX as I purchased the vehicle there in October of 2021 but they are not worried about it. They said I can go drop it off but they will check it when they get a chance and will not provide a loan car which I cannot do that as I have kids. All the safety features that it should have are not working. They told me it would be weeks before they even look at the vehicle.

(1)while reversing into the garage, the rear facing camera system turned blue and disabled the reverse braking system. (2) several instances: while reversing, the reverse braking system disables randomly.