Automatic Emergency Braking problems of the 2021 Ford Explorer

All of the adas along with the brakes of my vehicle fail. The dealership failed to inform me of the recalls prior to purchase. The dealership in town shows all of the parts in stock in their parts department but claim not to have any parts available. When I called, I was given the runaround then sent to a voicemail. When I showed up to the dealership they stated they can only order certain amount of parts and I wasn’t on the list yet was told over the phone I was placed on the list on may 22 2024.

While driving around 45 miles per hour the vehicle braked on its own without any vehicle in front and dropped to 5 miles per hour, the dash displayed brake assistance. While that happened a car behind me came close to rear-ended my car. At this time the vehicle is at the dealer, it was towed. This is the first time this happened, the vehicle showed no warning before the incident. The fact the vehicle behind came so close to rear-ending my car makes this a safety concern, if this happened at a higher rate of speed the consequences could have been more serious.

The contact owns a 2021 Ford Explorer. The contact stated that while reversing, the vehicle suddenly shifted into park, after which the vehicle went into limp mode. After restarting the vehicle, the vehicle was unable to shift out of park and displayed the "automatic emergency braking unavailable" message. The traction control, start-to-stop, and hill start assist warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30,500.

I haven’t been problem with the parking !when I set the packing bottoms it’s turns automatically into rear I already have an issues with that !! almost kill my son an nephew I’m scared this happened again in the parking lot at store almost crash other vehicle! I need my car fixed as soon is possible I hope I hear from your side! thank you!!!.

I already having problem with the parking !when I set the packing bottoms it's turns automatically into rear I already have an issues with that!! almost kill my son an nephew I'm scared this happened again in the parking lot at store almost crash other vehicle! I need my car fixed as soon is possible I hope I hear from your side! thank you!!!.

In relation to NHTSA recall number: 23v342, Ford has failed to remedy issues around reverse automatic emergency breaking. Whenever the 360° camera screen is blue, the system in place to prevent collisions also fails. There is no pattern of failure. Nearly 60% of the time the vehicle is driven an error related to 23v342 occurs.

Vehicle loses power while on freeway when 4wd, pre-collision assist, hill start assist, and other warning messages display. Vehicle lost power approximately 5 times while registering message, but messages have displayed approximately 40-50 times in the past week before being services. Vehicle dealership repair facility inspected and diagnosed a bad 4wd module.

On April 28, 2023, while driving our forf explore, we smelled gasoline from our vehicle. We immediately stopped at the next exit, and my husband looked under the vehicle and saw gas dripping from under the engine. We immediately went to the nearest Ford dealership where the vehicle had stayed for a week. We were advised that the leak was one of the metal fuel lines that rubbed onto the frame and caused the leak, also the engine light code was due to the small hole in the fuel line. Which we had taken to a Ford dealership previously due to the engine light on, but they cannot detect the problem. We have contacted Ford headquarters via phone and mail for further assistance. And up to today, which is April 15, 2024 we have never received a response from Ford headquarters. This was a very scary situation, which could’ve caused a vehicle fire.