general problems of the 2020 Ford Explorer - part 1

The back camera screen went blue, even though I already replaced the camera as per the previous recall. This time, the entire screen went blue.

I previously reported a safety issue re. Brakes not working in park. Vehicle rolled back and car almost hit mom and young daughter walking behind vehicle in parking lot. When I brought it to bellford in [xxx] they told me it was not covered under the recall since it wasn’t being caused by rear axle. Instead they wanted to charge me $3,000 to diagnose their manufacturing defect. In addition when I notified Ford rep who never said anything other then I must get car diagnosed and pay for it and then “we will see . ” Ford complaint xxx and I believe this is the NHTSA complaint # xxx. Here is my initial Ford complaint cxh-xxx was closed without explanation no one could tell me why no one had contacted me. I am very concerned that Ford is not taking responsibility for defective cars. My car now has only 47k. Brake issue. I had to replace front boots due to leaking and front axle was leaking. I had that fixed and now rear back up camera isn’t working. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I have a leaking antenna (likely the "shark fin" or roof antenna base) on my 2020 Ford Explorer. This has caused significant electrical issues, leading to safety concerns like malfunctioning lights, infotainment, or even stalling, the water shorting wiring harnesses or modules located in the roof or headliner area. This should be a recall, but rather it is a known problem where water intrusion damages sensitive electronics, necessitating immediate professional inspection and repair to prevent further damage and ensure safety, as electrical failures can be dangerous. My gps and satellite do not work because of this and I am being charged significantly by the dealership because I have to repair this or the damage will become more severe. The antenna's base seal can fail, allowing water to seep into the roof, drip down the pillars, and saturate the headliner and wiring harnesses. Common symptoms: interior lights, instrument cluster, or dashboard warnings. Sync system freezing or failing. Windows, locks, or other accessories malfunctioning. Even potential water on the front passenger floor. Safety risks: loss of control!!!!!!! malfunctioning lights (headlights, brake lights) or sudden power loss can create dangerous driving conditions. Reduced visibility: issues with the infotainment screen or instrument cluster can distract the driver. System failures: critical safety systems, if affected by water, could fail unexpectedly. I barely get car washes or anything. This is certainly a manufacturers issue & poor design or cheap casing/ seals that leak and corrode too easily. This problem is a known weakness for the 2020 Explorer, often requiring a thorough inspection beyond just the antenna itself, as water can travel far from the entry point. And sure enough I have plenty of damage that I should not have to pay for. This is not a fluke, there are forums all across the internet about this. Please help! this is truly unfair to the customers.

**upon request, all failed components can be inspected anytime for any reason. From this date (01/23/26) forward. If any repairs or replacementa had been rectified by Ford, receipts of the repair(s) will be provided regardless. I cannot recall exactly when these issues started so my ball park is 5/11/22. That is literally 2 years of driving the car from the show room. I was getting some lights on my dash that I have lost all functions with the vehicle . . . Drivers assistance, airbags, up hill decent, pre- collision, no driving modes and the car felt normal. I was still under warranty so the repair that was done was an update to the bcm (is what I am told. ) so the mechanic did a reprogram to the module. About a year I noticed I was then getting check headlamp notification pin my dash. I check the lamps and all seemed to be just fine. Also I was dealing with a dead battery all the time. At least once a month. But I was told I needed to drive the car more often. No matter still getting a dead monthly battery and here and there "check headlamp". Approx last year 2025, I realized. It was really dark driving the SUV. I get out and long behold the low beam headlamp was out. Played with switches. . Nothing. Checked into just getting a new one. Its is a staggering 1. 5k!!!!per headlamp! well, the cops pull me over 4 times. For a headlight with leds why am I even having to price this? this platinum trim just h I 5 years old and I cant believe all the problems. Along with that I found that this is considered something for the owner has to replace due to owners maintenance. No. This needs to be recalled. Should have already been recalled. The dead battery. Well. . . I know am out of all warranties to the vehicle and Ford is shutting the door in my face for any "goodwill repairs" (so far) as of this very moment, I have a dead 2020 Ford platinum Explorer. Heads lamp is still out. Yet there is a recall on a backup camera. Complete joke and this is literally disappointing.

Air conditioner turns on by itself even after being manually turned off, happened multiple times. This occurred with the manual start and the vehicle running / moving.

What component or system failed or malfunctioned, and is it available for inspection upon request? sunroof headliner assembly failed. The headliner fabric detached and came off the track without an prior misuse or manual operation, it simply fell loose on its own. The material is now sagging and when trying to use the sunroof the fabric hangs in the line of vision causing a safety hazard. How was your safety or the safety of others put at risk? while the issue did not cause an immediate accident, the loose headliner obstructs visibility while trying to use could become a distraction to the driver. It blocks the driver's line of sight or interferes with airbags in an emergency. Has the problem been reproduced or confirmed by a dealer or independent service center?the failure occurred spontaneously and I have a appointment to take the dealership for further inspection. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no formal inspection has been completed at this time. The issue will be presented to a Ford service center for further evaluation. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no warning lights or messages appeared prior to the failure. The issue occurred suddenly and without any prior indication. The fabric and track system separated unexpectedly during normal stationary conditions.

When driving the vehicle's instrument panel cluster randomly goes blank. When it does so, all of the items related to speed control, lighting, turn signals, etc. Become non-operational. Additionally, the driver has no idea what his/her speed is nor any other information about the operation of the vehicle. It is very unsafe.

Vehicle: 2020 Ford Explorer XLT date of incident: October 24 2025 approx. Mileage: 82000 affected component: visibility / defroster / rear window glass description of problem: while the rear defroster was on, the rear window of my 2020 Ford Explorer XLT suddenly made a popping noise and began to spider-crack from a point near the defroster grid. There was no external impact to the glass. The cracking continued slowly across the entire rear window after the noise. The event occurred on October 24 2025. The vehicle was parked outdoors in normal fall weather conditions in pennsylvania, and the rear defroster had been turned on to clear condensation. This appears to be a rear defroster thermal event, similar to issues described in Ford’s customer satisfaction program n192265660, which addressed defroster overheating and rear-window damage in certain Ford vehicles. The defect presents a safety concern, as the rear glass integrity is compromised and visibility is reduced. I have photographs of the crack pattern and plan to have the the window replaced by safelite. It is not safe to drive to a dealership. Please investigate this potential manufacturing or electrical defect affecting 2020 Ford Explorer models.

Ford st 2020 just 37000 miles, the window from driver side can’t complete close when you try to roll up. When it all most close- it will automatically roll down. Tpms fails cause 4wd fault, abs turn off and a lot of warning symbol turn on like pre-collision…etc. Dealer can’t fix and claim for client need to paid for 4wd program.

I recently had my vehicle serviced for reprogramming of the awd control module after it failed. When the dealer returned the vehicle, I expected the issue to be resolved. Instead, I immediately noticed a new check engine light with code c00a6, related to the front axle disconnect. This was concerning because the dealer had assured me there were no active codes after programming the new module. After driving with the new fault, it became clear the vehicle was operating only in rear-wheel drive. I contacted Ford and was quoted $4,030 for repairs to the front axle disconnect. Given the cost, I researched whether this issue had a recall but found none, despite widespread reports from other owners experiencing the same failure. My main frustration is that this problem stems from Ford’s design of the intermittent awd system, which engages the front wheels only when needed to improve fuel economy. The official “fix” eliminates this design entirely—converting the vehicle into a full-time awd system. This requires removal of the front axle disconnect shaft, installation of a standard shaft, and reprogramming to support permanent awd. The technical service bulletin (TSB 23-2174) even directs technicians to cut and discard the electrical connector for the front axle disconnect actuator, confirming that the original intermittent system is abandoned rather than repaired. This is a major concern for owners. Many of us are facing the same issue, yet Ford’s solution shifts the burden of an expensive design flaw onto customers. I strongly urge Ford to address this problem responsibly and provide coverage for affected vehicles, rather than leaving owners to pay thousands for what appears to be a widespread defect.

Transmission gears were not running properly. On a Saturday evening the car was sleeping when slowing down and the following morning it completely died. Ford is reporting to me that I need a new transmission and I am only 1k miles over the warranty. I have read on line from several others with the 2020 Explorer having this issue or the tranny dieing within 10-20k miles after warranty.

While driving, vehicle gave powertrain malfunction, downhill assist unavailable and pre-collision warning system unavailable faults. The vehicle then came to a stop and would not move. Turning the ignition off and on allowed the vehicle to be safely parked in a nearby parking lot.

At this time, I am unsure if there is some kind of recall, but my alarm is going off alerting me that the lift gate opened but that isn't true once my vehicle is locked. Also, the headlights turn on by themselves as if I have pressed on the keyfob. I then get an alert stating that the remote features disabled to preserve battery. These are just a few of the issues that I am having with this vehicle at this moment. I am a mother to 3 kids and I need to have a reliable vehicle and I don't have time to stress about not locking my vehicle at night jus to avoid my alarm going off. This is insane.

Car vibrate and jerk when switching gears randomly. Also the control panel has went out twice. I read everywhere these vehicles have issues with transmission problems on all the 2020 and there is no recall this is. Ridiculous.

Parking brake won't disengage. Cannot drive or reverse.

Vehicle was engaged in park with parking brake on, I put my foot on brake applying pressure & shifted out of park to drive. As I disengaged parking brake vehicle pushed forward 10 feet forcing me to take my foot off brake & reapply pressure to stop vehicle.

Water has been leaking on my passenger side front floor, and now the blower motor has completely seized. Ford quoted me over $1,000 for a blower motor! I have requested asking for satisfaction warranty for this to be covered via email, with no response. Blower motors should not go bad this soon. I have no way to defrost or defog my windows. This is a major safety concern.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and then the contact depressed the accelerator pedal, and the engine seized. No warning light was illuminated. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed power control module. The contact was informed that the power control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced an unknown recall; however, the VIN was not included in the unknown recall. The failure mileage was approximately 90,000.

On [xxx], after starting my vehicle, I received multiple safety warnings, prompting the check engine light and a wrench icon on the dashboard. The alerts included issues with the anti-collision system, hill assist, traction control, lane departure, and adaptive cruise control, as well as my drive modes which were also unavailable. I contacted raceway Ford in riverside, CA, and dropped off the vehicle that day, reporting the errors. The dealership informed me the next day that the half shaft speed sensor had failed and would cost $870. 52 to replace. Since the warranty had expired a month earlier on [xxx], this was no longer covered under the drivetrain warranty. I agreed to the repairs. After installing the new sensor, and conducting a test drive, additional errors appeared. After two weeks in the shop and multiple follow-ups, the dealership concluded that the awd/fwd sensor had also failed and replaced both sensors. The repair documentation references TSB 21-2270, ssm 49045, and c0631. I believe this raises serious safety concerns and should warrant a recall, especially since other vehicles are experiencing similar issues just a month after warranty expiration. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

First my radio will not come on when you first start the Explorer. Then you turn it off and turn it back on then the radio will start to work. Then blind spot stop working will the radio. They said they fix the problem by updating the software in the radio. That work for a week then it happen again now they said it's the audio control module need to be replace. And the battery will drain over night they said the recall is for other Fords not mine. I paid for a new battery and alternator. But they said my Explorer not on the list.

Experiencing issues with power steering after battery replacement. Taken to two Ford dealerships (fayetteville, GA & morrow, GA) . One unable to diagnose (fayetteville) and the other reset battery settings (morrow). Issue still persistent with intermittent power steering failure while driving. Very dangerous and scary! errors that appear: service advance trac, steering assist fault service required & pre-collision assist not available.

The contact owns a 2020 Ford Explorer. The contact stated that while reversing, the vehicle stalled. The vehicle jolted forward while parking. The brakes were locking up. While driving 5 mph, the steering wheel locked up. The 4-wd fault light was illuminated. The contact stated that the pre-collision assist, hill assist and reverse messages were displayed. The contact stated that the failure was related to technical service bulletin: 23-2174. The vehicle was taken to the local dealer, where it was diagnosed that the awd actuator was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 89,156.

Put vehicle in reverse camera camera on then went black and the backup lights went out while trying to move resulting in hitting a pole.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, several dtc were displayed. The contact stated that the messages “service 4wd”, “service advancetrac”, “cruise control not available”, “collision alert”, and “traction control” were displayed. The vehicle was not yet diagnosed. The contact stated that several months ago the vehicle was repaired for the same failures. The contact stated that the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 80,000.

Back latch is getting stuck in secondary position when released. Module is intermittently not communicating.

The wiring is faulty. We have had electrical issues since buying this vehicle. The car is not old- I turned my car on put it into reverse and all these lights popped up saying there’s electrical issues and it can’t work and the brakes legitimately did not work. We almost went into traffic from a business with no ability to break. For a 4-5 year old car this should not even be a thing I feel like. And it should not be having this serious electrical issues. Everything electrical in the car is not working and the fuses are fine according to the mechanic. Si we are going down the list of issues that could be an issue. But he is saying the wiring could just be faulty. Which is scary because it almost cost me and my oldest child our lives.

Vehicle continuously shows a fault for hill start assist, awd mode disabled, advancetrac fault, park sensor, awd module failure, abs disabled. These faults started showing 13/04/25. While in traffic, driver was giving the throttle gas. While giving gas, driver lost power, and noticed a ticking noise as car was losing power in normal drive mode. Driver could have potentially been rear ended, pushed into traffic, and fear that the vehicle will eventually have a brake failure; or have the brakes lock up on the car while driving that could also lead to fatality, or bodily injuries of driver, or civilians. After making it to destination, driver parked for the night. The next day driver started car all faults were gone. Driver then trashed car to dealership to see what malfunction the car had and everything was fine. Fault later appeared, and driver lost power again. Driver then proceeds to a nearby auto store where driver had a diagnostic of the car. The store associate then tells driver that the car had a faulty pcm. Driver also notes that the car was purchased used with mileage reported at 29,000 miles. Driver now has 57k miles. Though car isn’t new. It isn’t old. Being that it is used, car is and was practically new. Driver feels a car with low mileage should not be malfunctioning given the status of its components.

When driving the vehicle felt sluggish and the 4wd fault came on, on the dashboard. Decided to take it to the dealer and they inspected it and stated the front differential actuator needs to be replaced. It's a component that is electrical and it turns on the four wheel drive and turns it off when not needed. This should be covered by Ford since it's a manufacturing error for putting faulty components to control the awd.

The button to adjust rear view side mirrors malfunctioned. The side mirrors no longer adjust or respond to the button.

Vehicle came into our shop with the charging system fault light on. Upon checking for codes bcm battery code b11d9:09:0a was present. During diagnosis the technician found that the battery cable was rubbing against the floorboard of the vehicle causing arching/welding of the positive battery against the floorboard of the vehicle leaving visible damage to the vehicle.

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009.

Electrical shorting caused the transmission to improperly shift stalling the vehicle on a highway.

The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was taken to an independent mechanic for a routine oil change. While driving at 35 mph, the vehicle began to make an abnormal knocking and squealing sound. The vehicle began to jerk. The driver turned off the vehicle. There were no warning lights illuminated. The contact stated that the failure was like the failure listed in NHTSA campaign number: 23v597000 (engine and engine cooling). The vehicle was towed to the residence. The mechanic determined that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that the engine, turbo, and battery needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 94,000.

The contact owns a 2020 Ford Explorer. The contact stated that the parking assist was inoperable, and the reverse automatic emergency braking was inoperable. The vehicle was taken to the local dealer where it was diagnosed that the sensors needed to be replaced. The vehicle was repaired, but the failure recurred. The contact used a scanning tool and determined that the failure was still present. The contact stated that several unknown warning lights were illuminated. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 61,000.

Awd module fault: no hill-assist no collision-assist no traction control service advancetrac service awd.