Sun/moon Roof Assembly problems of the 2020 Ford Explorer

The contact owns a 2020 Ford Explorer. The contact stated while driving 75 mph, the sunroof fractured without impact. Additionally, the fractured glass fell onto the contact and all over the interior of the vehicle. The contact sustained cuts from the fractured glass. The contact had not received medical treatment. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 mph, the contact depressed the button to open the moonroof, and the cloth material covering the moonroof detached. The contact's daughter was sitting in the second row in the middle seat and alerted the contact to the failure. No warning lights were illuminated. The contact stated that hanging cloth covers over the rear-view mirror was obstructing his view. The vehicle was not taken to a dealer. There was no cause for the failure found. The vehicle was not repaired due to the cost. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the nhsta hotline for assistance. The failure mileage was unknown.

The front panel of my 2020 Ford Explorer st panoramic sunroof exploded on may 6, 2022. Fortunately, I had closed the sun shade two days prior while on vacation in florida. It was not due to being hit by debris as traffic was light and no trucks nearby. I was driving westbound on I-4 between orlando and tampa when a sudden "boom" occurred. I looked around as to what happened as their was no vibration or shuttering in the steering. I then heard glass shattering. When I could safely pull to the side of the road to inspect, the entire front panel of the sunroof was gone except around the perimeter. If I had not previously closed the sun shade, the tempered glass would have been in my eyes and any passengers in the front or rear seats. The local Ford dealership initially stated that the sunroof would be covered by warranty while waiting (6 days) for the back-ordered sunroof to be delivered. Then after being in the service department for 2 days, they stated it would not be covered under warranty. I called Ford corporate to complain, but they were only concerned if there was an open recall on the sunroof and there were none. They seemed disinterested in the safety aspect of the issue. I have since paid for the repair and filed an insurance claim. I know what a rock hitting the windshield or hood sounds like. . . This was not a rock, but a low, "Mini-sonic boom". . . The sunroof literally exploded. I usually do not pull the sun shade closed, but did so while in florida although it was not extremely hot , between 87-92 degrees at around 9:30am, clear and sunny.