Transmission Slip Out Of Gear problems of the 2020 Ford Explorer

2020 Ford Explorer st with approximately 1,927 miles. I started the vehicle and put it into drive and it started to roll forward even though my foot was on the brake. Regardless of how hard I pushed the brake, the car continued to inch forward until I fully depressed/repressed the brake. I shut off the vehicle, waited a few minutes, and attempted to restart. Upon the attempted restart, all lights on the dashboard began flashing and the engine failed to turnover. The in-dash display then began beeping, flashing service/hazard/warning indicators, and cycling through the following error messages: -park brake fault service now; -pre-collision assist not available; -service advancetrac; -driver door ajar; -steering assist fault service required; -check park aid; -see manual; -front camera fault service required; -full accessory power active; I turned off the vehicle and attempted a few more restarts ranging in intervals from an immediate start/stop, 1 minute, 5 minutes, and 10 minutes without success (same error messages displayed as described above). There were also no alert messages/notification in the Fordpass mobile app indicating the above failures. My next attempt was a few hours later and the vehicle started without error, but did not give any indication that the vehicle had failed to start the previous time. I stopped/restarted the vehicle again without error and put it into reverse and then drive and there did not appear to be any failure of the brake pedal. I took the vehicle for a test drive around my neighborhood and noticed that 1st and 2nd gear appeared to shift just fine, 3rd gear made a loud grinding/vibrating noise and took longer to shift than normal, and then the vehicle did a hard shift into 4th gear. I only got up to about 35 miles per hour, but the vehicle never shifted out of 4th gear, but appeared to hold the rpms higher than normal.

I just pulled out from a parking lot into traffic and there was a loud clunk and warning lights appeared on the dash. One said "service advancetrac" and the other said "4wd fault service required. " the vehicle would not shift out of low gear and would not accelerate over 25mph. Then, several other warning lights came on, such as "pre-collision assist not available. " I took the vehicle to the dealership the next day and they were unable to repair/resolve the issue.

After initially starting the vehicle and backing out of a parking spot it was shifted to drive. While driving through the parking lot the engine was revving higher than normal. Upon making a right turn onto a divided boulevard the vehicle would not shift out of 1st gear. There was traffic coming but luckily it was far enough back that I could pull to the side of the road. I pulled to the side of the road and attempted to shift the transmission back into park and then back into drive. When I started moving forward again it would not shift past 1st gear still. . I pulled into a gas station parking lot and let my husband try to see if he could figure it out. We turned the vehicle off and back on. Still wpuld not shift past 1st gear. He attempted to use manual shifting and it would only go to 2nd gear then chug several times and go come to almost a complete stop. Shut it off again and back on. This time it seamed to be working. He pulled out on to the road and the vehicle again almost stopped half way through an intersection. He pulled off into a parking lot and turned it off and let it sit for 15 min. When it turned back on it worked fine. The check engine light did come on at this point. We were able to make the 10 mile drive home. This is very concerning as the vehicle is only a week and a half old with less than 600 miles on it. I was skeptical of the electronic transmission to start with but this does not help build my confidence. Also important to note that our 10 month old baby was in the vehicle as well and had we needed to make any type of quick acceleration we would not have been able to and could very well have caused an accident. The ground was dry and smooth.

At 4,000 miles the transmission started slipping in and out of gears until it was almost not drive able. While driving it would slip out of gear and at 26 miles per hour is would jump gears.