Automatic Transmission Control Module problems of the 2021 Ford Explorer

After receiving a Ford issued recall for a potential rear axle bolt fracture, the dealer reprogrammed the pcm per Ford's reported repair solution. After this pcm update, the vehicle would randomly slam to a complete stop while driving. It happened several times with 3 different drivers (myself, my wife, and my son), each happening at 30-35 mph or less. It was usually preceeded by an audible clicking sound, but not always. We took the vehicle to the dealership several times, but they said they were not able to reproduce the issue, and continually returned the vehicle to us despite our grave concern for high risk of crash and injury. We even contacted Ford's customer service and legal departments several times, who ultimately refused to allow us to continue using a loaner vehicle and demanded that we return the loaner and retake possession of our Explorer because they said they had not received any other similar complaints, and their field engineer could not reproduce the issue and cleared the vehicle as safe, although Ford was never able to supply us with service records proving the repairs they purported despite our repeated inquiries. Ultimately, the issue happened again, and slammed while driving down a hill at about 40-50 mph, but this time the slamming was immediately followed by seemingly disengaging the drivetrain and causing the vehicle to roll downhill with no ability to accelerate, ultimately causing me to roll into a utility pole. Ford has since repurchased the vehicle, but given the severe safety risk associated with this issue and Ford's poor handling of our situation, I wanted others and the NHTSA to be aware in case other similar issues are reported in a effort to protect others from potential injury, especially in light of the increasing number if pcm-related issues and recalls reported against Ford. . . One of which was a pcm recall pertaining to our reported issue, but was not issued until after our repurchase was complete.

My 2021 Ford Explorer should be included in safety recall nhsta 22v255, Ford recall 22s27, Ford program 22n06 my vehicle (1fm5k8hc7mgc07376) was built in September 2021. Ford identified to nhsta that Explorer vehicles built between June 4 2020 to November 10, 2021 were affected. My vehicle was built during that period. My vehicle has the v6 engine with awd powertrain. My vehicle has the 52t trailer towing package. Trailer towing will put additional load on the powertrain and the rear axle mounting bolt. The bolt may fracture while towing the trailer leading to a serious injury and personal property damages. I have not received the recall letter from Ford. All letters were supposed to be sent by June 2022. Ford will not include my vehicle in the recall at my request. Ford will not apply the pcm update to automatically engage the electronic parking brake every time the vehicle is shifted into park (p). Ford will not provide the one-time repair of the for 10 years or 150,000 miles. I'm concerned the vehicle may experience the rear axle mounting bolt fracture. Please help. Thank you. -------------------------------------- safety recall 22s27 / nhsta recall 22v255 / customer satisfaction program 22n06 certain 2020-2022 model year Explorer vehicles rear axle bolt fractures reason for this safety recall in some of the affected vehicles, the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. ---------------------.