Warnings problems of the 2022 Ford Explorer

On my 2022 it’s has a warning that it has a faulty park aid faults.

I was backing up at low speed (less than 1 mph) to park by gently letting my foot off the brake to back. I was using the rear backup camera to gauge how far I could go back without striking the vehicle behind me. The screen showed video that I was still several feet away from the vehicle behind me when I felt a sudden bump. I stepped on the brake hard to ensure I was no longer moving but the camera still showed several feet between my rear bumper and the vehicle behind me. I put the vehicle in park and got out to verify that I had struck the vehicle behind me. I had. I returned to the driver’s seat, put the vehicle back in reverse to see what the camera showed and now it appeared on the screen that my bumper was touching the vehicle behind me. The video on the screen had absolutely froze while I was backing, which contributed to me making an error in judgement while backing, causing me to strike the vehicle behind me. The dupage county sheriff’s office (illinois) completed a crash report. Sopc23-08519.

We purchased our 2022 Ford Explorer brand new on April 12, 2022. The backup camera was nonfunctional that same evening. We brought the car to porter Ford, where the issue was confirmed via diagnostic code u0264:00 ("lost communication with camera module rear"). The dealership informed us that this was tied to a known recall, but that the necessary parts were unavailable. We waited more than two years for a resolution, during which time the camera system remained inoperable or intermittently failed. This defect directly impacts rear visibility, which is required under fmvss 111. In August 2024, willis Ford performed recall 23s23, replacing the rear camera and wiring harness. The issue continued. In may 2024, they opened recall 23s232, again noting a need for parts. In September 2024, the camera was replaced again. The issue persisted. In June 2025, the issue was finally diagnosed as a failed ipmb module and possibly a harness fault. Ford has since quoted us $2,937. 90 to repair the issue—despite written confirmation from the service advisor to Ford that: "if the vehicle was still under warranty, this repair would be covered. " we have not paid anything, and are refusing partial coverage, as the defect was: reported within 24 hours of vehicle delivery tied to multiple recalls never resolved after years of authorized service center attempts this is a clear and ongoing safety defect affecting rear visibility. Ford has failed to comply with safety standards by not resolving the issue in a timely or effective manner. We request NHTSA investigation into Ford’s handling of this camera recall and similar issues in other 2022 Explorers.