general problems of the 2023 Ford Explorer

The contact owns a 2023 Ford Explorer. The contact received notification of NHTSA campaign number: 25v442000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a white screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The contact stated while driving at an undisclosed speed, the navigation screen seized and turned white. The contact stated that the screen icons failed to function as intended. The message "unable to connect with your vehicle" displayed on the phone while using the Ford app. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2023 Ford Explorer. The contact received notification of NHTSA campaign number: 25v442000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the safe operation of the vehicle. The contact stated that the black screen was permanently displayed on the rearview camera. The contact stated that none of the touchscreen icons on the screen were functioning as intended. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred contact to the NHTSA hotline for assistance. The failure mileage was approximately 7,000.

The contact owns a 2023 Ford Explorer. The contact received notification of NHTSA campaign number: 25v442000 (back over prevention). The contact received customer satisfaction program (csp): 24b47 in August 2024. However, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Most recently, the contact stated that when the vehicle was started, the navigational system displayed a black screen, compromising the functions on the screen. No warning lights were illuminated. The contact stated that the Ford app on the cellphone failed to sync with the vehicle as intended. The message "unable to connect" was displayed on the app. While attempting to remotely start the vehicle, the message "temporarily unavailable – unable to connect" was displayed. The vehicle was taken to the dealer several times to be diagnosed, and it was determined that the software and screen had failed. The vehicle was not repaired. The manufacturer was notified of the failure and sent an over-the-air software update; however, the sync failed to connect as intended. The failure mileage was approximately 3,000.

The contact owns a 2023 Ford Explorer. The contact received notification of NHTSA campaign number: 23v342000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2023 Ford Explorer. The contact stated that upon purchasing the vehicle, she was made aware that the VIN was included in NHTSA campaign number: 23v342000 (back over prevention) however, the parts to do the recall repair were not yet available. The dealer confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.