Rear Window Wiper Washer problems of the 2002 Ford Explorer Sport

My husband and I own a 2002 Ford Explorer Sport. Friday, oct. 24th, 2008 we had traveled out of town about 2 hours away from our home. We were on our way home and we were completely stopped at a red light. All of a sudden we heard a huge boom and the rear liftgate glass shattered. We did have the police come out and inspect the vehicle for any indications as to what may have caused the glass to shatter. They did not find anything that would have caused the problem. When my husband and I got home we did some research online to find out if there was a recall on this type of problem. We did find that in 2001 Ford recalled thousands of Ford explorers for a similar issue. We contacted Ford and were told that our vehicle was not part of that recall. They directed us to NHTSA to file a complaint due to our issue being almost identical to this recall. We feel that this is a manufacturer defect and that our vehicle should have been included in this recall. We have the vehicle in the shop right now and at this time we believe that the glass, hinges, rear windshield wiper mechanism, struts and any other parts affected are being replaced. We have a $500 deductible and our insurance is covering the balance of the cost at this time, which is over $1000. We would like to file a complaint at this time because we do feel that our vehicle exhibited the same malfunctions as the 2001 recall.