Side/rear Glass Problems of Ford Explorer Sport

When I open the back glass window, one hinge broke off. I try to set the window, the other hinge broke. I have to tie a rope to keep the glass from falling off. I find on line there is a recall for 2002 - 2003 Ford explorer liftgate glass hinge and strut brackets, NHTSA campaign id number: 04v442000. When I contacted Ford dealer and Ford company, they say my vehicle VIN is not covered by the recall. If other Ford expolorers are covered, why my VIN is not covered? is it because there are fewer Ford Explorer Sport built, and less people complain about the problem? I think the recall should expand to cover all explorer build in 2002 - 2003.

See all problems of the 2002 Ford Explorer Sport 🔎.

The contact owns a 2003 Ford Explorer Sport. The contact stated that the lift gate glass detached from the vehicle. The vehicle was not included in NHTSA campaign number: 04v442000 (structure) due to the vehicle being a two door and not a four door. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 100,000.

See all problems of the 2003 Ford Explorer Sport 🔎.

While pulling out of a parking lot at a slow speed the back window on my Ford Explorer Sport shattered. The glass was completely gone and numerous pieces ended up inside and outside of the vehicle. There was absolutely no object from the outside that would have caused this incident. The lift gate had not been opened prior to this event. I believe it was caused by the hinges and the manner in which they were designed to attach to the glass that triggered this explosion of the rear window.

The Ford Explorer Sport has a rear hatch that includes a glass section that has the ability to be opened to load items into the trunk area of the vehicle. Three separate times the rear windshield has blown out as it has been opened / closed. The rear windshield is made of tempered glass and when it breaks it explodes into the person operating the window. There has not been any injuries besides a few small cuts, but having glass explode into a person is dangerous. After the first failure the glass was simply replaced. The first failure occurred as the rear glass was opened. After the second failure, the car was brought to a Ford dealership to fix the issue. The second failure occurred as the glass was closed. The third failure occurred 12/1/2013, it has yet to be fixed. This most recent failure occurred as the glass was closed.

The contact owns a 2003 Ford Explorer Sport. While the vehicle was parked and unoccupied the rear window windshield shattered. The vehicle was taken to the dealer who stated that it does not shatter on its own. The manufacture advised the contact to file a complaint with NHTSA. The vehicle will be repaired. The VIN was not available. The failure and the current mileages were 50,000.

The contact owns a 2002 Ford Explorer Sport. While standing behind the vehicle, the rear window exploded without any prior warnings. She sustained minor to moderate injuries. The vehicle was in the process of being towed to the dealer. The dealer advised her that the failure was caused by a defect. However she has to pay the deductible out of pocket because there was not a recall, and the warranty expired. The failure mileage was 80,000. The vehicle identification number was unavailable.

I was on miramar rd. & my back window in my 2001 Ford explorer exploded. Not a tiny, little crack, but a loud, terrifying explosion with flying glass. Thank god I was on my way to pick up my 9 year old niece & 4 yr old nephew and they were not already in my back seat. Glass would have flew into their head on the back seat or I could have gotten into a possible accident. The glass did not reach the front, but was all over the cargo area of the car, inside and outside. (I took some pictures) I pulled over and luckily a man at a local auto shop helped me tape the hanging parts with glass to the car and clean up the glass so I can get the vehicle home. I was in complete shock. As I looked online for what to do and Ford information I found similar instances. Apparently, I wasn't alone in this situation. This is an ongoing problem with the explorers and in all situations Ford is refusing the responsibility. First, I contacted the local poway perry Ford service department and was told by christine that unless I wanted to spend around $450 there was nothing she or anyone can do. Next, I contacted Ford customer care center where pat and her supervisor robert (66360) gave me the warranty speech and a few different websites to research for recalls issues as to get me off of the phone. I let them know that this is a very dangerous situation, for which neither really cared to comment on and kept riveting back to the manual. I am very disappointed in the way I was spoken to and this situation in general. This is a very dangerous situation that can result in possible accidents involving death. I would like for Ford to not only resolve my issue by fixing my back window without any charges, but also do some research and figure out what it is that is causing this in all the cases that were presented.

See all problems of the 2001 Ford Explorer Sport 🔎.

: the contact stated while opening the back window, the left side hinge fell off. The window was hanging by one hinge. An attempt was made to secure the window, but while the window was being adjusted, the right hinge fell off. The wiring from the back windshield wiper held the window in place and kept the window from falling to the ground. The dealership has been informed and determined the hinges were stripped. The dealership recommended a replacement hinge kit to repair the window.

The contact stated the rear windshield exploded while the contact was getting into the vehicle. The vehicle had not been started and it was approximately 35 to 40 degrees outside. There were no warning signals before the windshield exploded. The dealer and manufacturer have not been contacted. No repairs have been made.

Ford explorer 2002 back window popped out of vehicle--breaking brackets that secure it( class) to lift gate--looked to see if this vehicle had a recall---there is for vehicles manufactured until March of 2002--mine was April--even though its a problem--dealer says Ford not responsible.

Nhtsa safety recall 04v-442 of 2003 Ford explorer Ford is refusing to fix my vehicle. Ford is stating my vehicle has no recalls and this recall does not effect my vehicle. I was driving down a road with no other cars when my rear windshield exploded. This caused me to think someone was shooting or attacking which almost caused me to crash my vehicle thinking I was under attack. The police came and wrote a report, investigated and found no evidence of malicious acts. Ford is refusing to resolve this and will not say why my vehicle is not effected.

While travelling at 75 mph on I-10, the passenger side front door window spontaneously shattered and disintegrated.

See all problems of the 1998 Ford Explorer Sport 🔎.

I was stopped at a red light in my 2002 Ford Explorer Sport in 43 degree weather with no temperature controls being used when my rear windshield shattered into the vehicle. I then pulled over to a safe location and inspected the broken glass. There were no foreign objects in the back of my vehicle indicating malice. After doing some research it seems this is not the first time that a 2000-2004 Ford vehicle has had this kind of an issue. Again, the temperature was only 43 degrees, my vehicle was at a complete stop, and no temperature controls were being used.

As she was driving over a curb in parking lot at less than 5 mph tailgate window exploded. 90 % of glass was on outside of vehicle, pieces were very small, there was no glass left in window frame.

Consumer states with normal closure of the rear door, the windshield completely shattered into small pieces leaving splinters in the rear of the vehicle sustaining minor hand and feet injuries to the individual closing the back door.