Instrument Cluster/panel problems of the 2013 Ford F-150

The contact owns a 2013 Ford F-150. The contact stated that while driving on the highway at 65 mph, the message “service vehicle soon” was displayed, and check engine warning light was illuminated. The contact stated that the vehicle immediately experienced a loss of automotive power, and the speedometer went to zero(0) and remained at zero(0). The contact pulled over onto the side of the road and restarted the vehicle. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that lead frame connector was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 166,712.

The contact owns a 2013 Ford F-150. The contact stated that the wrench symbol was illuminated while driving at unknown speeds. The instrument cluster became inoperable. The contact called the local dealer, where it was diagnosed that the lead leaf frame needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred to NHTSA. The failure mileage was approximately 154,385.

The contact owns a 2013 Ford F-150. The contact stated while driving 45 mph, the vehicle lost electric power to the instrument panel and the speedometer went to zero. The odometer showed the dash marks. The wrench warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the molded lead frame needed to be replaced. The manufacturer was made aware of the failure and determined that the vehicle was not under warranty. The contact was transferred to the NHTSA hotline. The failure mileage was approximately 75,000.

The contact owns a 2013 Ford F-150. The contact stated while driving 55 mph, the instrument cluster went blank and the vehicle stalled. The contact stated that the powertrain warning light was illuminated. The contact was able to coast into a parking lot. The contact stated that he turned off and restarted the vehicle several times and the instrument cluster turned on and operated as needed. The contact shifted to drive and while driving there was an abnormally loud clunking sound coming from underneath the vehicle. The contact was able to drive to his residence; however, the failure reoccurred several times while driving. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test and repair. The contact associated the failure with Ford customer satisfaction program: 19n01. The vehicle was not diagnosed or repaired. The manufacturer was not notified the failure. The failure mileage was approximately 133,000.

The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the vehicle had started off driving in 5th gear instead of 1st gear. The instrument cluster was blank. While driving 50–60 mph, the vehicle unintendedly downshifted to second gear. The vehicle was taken to the local dealer, who informed the contact that there was no coverage for the repair of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA action number: rq17010 (power train). The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 166,000.