Software problems of the 2013 Ford F-150

I received notice of recall to schedule repair (software) upgrade. I contacted the dealer several times to only be told to keep calling back to see if they have received the software upgrade from Ford. They said there is no problem with continuing to drive the truck until the problem is repaired.

Approximately two months ago I purchased a used 2013 Ford F-150 from a local dealership in warren, michigan. Recently I received a notice in the mail detailing a recall regarding vehicles equipped with a 6r80 transmission � sudden downshift (safety recall 19s07). After receiving my powertrain control module software update approximately two weeks ago from szott Ford in holly, michigan, I expected my transmission to run smoothly. Six days ago, while pulling through a busy intersection, my vehicle would not leave first gear. Somehow, I avoided being hit from crossing traffic. Shortly after avoiding an accident, the vehicle then switched abruptly from first gear to fifth gear (going around 10 mph). After pulling into a parking lot I turned the car off. When I restarted the car, it started in fifth gear. The car would not go into manual and would not leave fifth gear. At no point during this time did an engine light come on. After switching the car into four-wheel drive everything seemed to be working smoothly again. I immediately took my car into the dealership once again. The dealership has informed me that everything is working properly and since no engine light came on there are no problems to diagnose or fix. Safety recall 19s07 did not fix this vehicles issues. Last night the same thing happened again. It would not leave 1st gear. I put the car in park and the car would sit in second gear then jump to 5th gear. Very dangerous pulling out in front of anything because the car basically stalls in oncoming traffic. Safety recall 19s07 did not work.