Navigational (global Positioning System) Gps problems of the 2018 Ford F-150

Apims failed. Will not reset, will not update, will not synch, will not function. Loss of gps, 911 assist, and all electronic functions. Other warning and rear view options unavailable. This loss of control of driver assisted functions limits safety and interaction features. Stems from 7 February update and software not removing old files. Verified by dealer, only way to fix software is to replace hardware at $1200 per part.

The contact owns a 2018 Ford F-150. The contact stated while driving at various speeds, the navigation system screen turned off temporarily. There was no warning light illuminated. The contact stated that the failure had been reoccurring increasingly and the navigation system screen would turn off for an extended period and would fail to turn on upon turning off and restarting the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and informed the contact that it was a known failure; however, there was no fix for the failure. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 70,000.