Automatic Emergency Braking problems of the 2023 Ford F-150

On three separate occasions when I open my door, I get a “brake fault service soon” notification. I’ve done research and forums say this was a recall in the past. I’m aware my truck doesn’t have any current recalls but it has me wondering if it was ever fixed or if the repair was not good enough. I never owned the vehicle when the original recall came out so I’m not too sure what happened.

I had turned right off muir’s chapel road in greensboro onto ellenwood drive. It is not a busy road. I was preparing to turn left on westland drive, greensboro and there were no other cars on the road and no parked cars. The instrument panel flashed a box that said something like ‘pre collision alert’. There were no other vehicles around and no pedestrians and it was around lunchtime.

We were in a low speed situation. A car 2 cars in front of us was signaling a right hand turn. We began to slow down from approximately 25 mph to 5-7 mph. The car turning right stop short of completing their turn, the car immediately in front of us came to a complete stop. We were only traveling 5 - 7 mph behind and had plenty of room to stop. I depressed the brake further (we were already slowing due to turning vehicle) but the truck did not slow at which point I depressed the brake pedal as hard as I could. The truck did not slow at all in this time (no brake locking, no skid marks). We only came to a stop when we hit the stopped vehicle in front of us. Additionally, this vehicle has advanced safety features (forward collision warning and active braking assist) -- none of these features triggered. I have lost all faith in this vehicles ability given the situation. I contacted Ford customer service, they referred me to their office of general counsel and said to expect a response in 45 - 60 days. That is unacceptable to me -- I have a very expensive vehicle that I cannot drive as I do not trust it. I want to understand why all these systems failed, have them as well as my vehicle fixed or the vehicle bought back from me. I cannot wait 60 days for resolution.

While driving at approximately 45 mph my parking brake warning light and message on the instrument panel cluster came on, on several occasions. I also recently experienced an unintended activation of the electric parking brake while driving.