Body Bumpers Active Shutters/grill problems of the 2023 Ford F-150

The contact owns a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the message "active air dam system fault detected" was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the driver's side active air dam motor actuator. The contact was informed that the part displayed signs of external damage as if the driver had struck an object. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again diagnosed a failure with the driver's side active air dam motor actuator. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 4,000.