Automatic Transmission problems of the 2011 Ford F-350

The contact owns a 2011 Ford F-350. When attempting to shift between gears the vehicle would hesitate. The vehicle would also down shift into neutral gear while the rpms increased but the accelerator pedal did not respond. The failure occurred intermittently since the vehicle was purchased in August 2010. The dealer made two attempts to duplicate the failure. The performance was monitored by the dvr system; however, the system could not detect any codes. The manufacturer was aware of the failure; however, they did not offer any assistance. The vehicle was not repaired. The current mileage was 31,000. The approximate failure mileage was 1,500.