general problems of the 2019 Ford F-350

The contact called on behalf of a federal agency that owned a 2019 Ford F-350. The contact stated that while driving 55 mph, the check engine warning light illuminated, and the message "reduce power mode" was displayed. The driver pulled over to the side of the road, and the vehicle shut off. The driver became aware of smoke coming from underneath the hood of the vehicle. The driver opened the hood and became aware that the engine compartment was engulfed in flames. The driver attempted to extinguish the fire with fire extinguishers; however, the fire persisted, and the vehicle was completely burned. The fire was extinguished by the fire department. The contact believed that a fire department report was filed. A police report was filed. No injuries were sustained. There was no property damage. The vehicle was towed to a tow yard and was deemed a total loss. The contact related the failure to NHTSA action number: pe24014 (fuel system, diesel, fuel system, other). The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

The contact owns a 2019 Ford F-350. The contact stated while routine maintenance was being completed on the vehicle by a certified mechanic, the contact was informed that there were metal shavings inside the fuel pump. The mechanic informed the contact that the fuel pump needed to be replaced. The vehicle had not been repaired. The contact searched online and became aware of NHTSA campaign number: 24v957000 (fuel system, diesel) and related the failure to the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was 65,788.

The contact owns a 2019 Ford F-350. The contact stated that he had not experienced any failures. However, the dealer is refusing to inspect the vehicle. No warning lights were illuminated. The manufacturer was made aware of the issue. The contact was advised to contact the NHTSA hotline to file a report. After some investigation the contact is relating the issue to the manufacturer recall number: 24s78. The VIN was not included in the recall.

The contact owns a 2019 Ford F-350. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel diesel particulate sensor needed a manual regeneration. The vehicle was repaired per Ford TSB numbers:19-2343 and 21-2052; however, the failure recurred after 2,000 miles. The vehicle was taken back to the dealer, where it was diagnosed that the fuel diesel particulate sensor needed a manual regeneration, and the def pump and injector had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 77,000.

The contact owns a 2019 Ford-350. The contact stated while driving at 70 mph, the vehicle lost motive power. The low fuel pressure warning light was illuminated. The vehicle was started. The vehicle was driven to the shoulder of the roadway. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the vehicle had been to the dealer several times for the failure. In addition, the low-pressure fuel pump was replaced in 2024; however, the failure reoccurred. In addition, the contact stated that the vehicle was taken to the dealer more than fourteen times regarding the failure. The contact stated that the failure occurred while the vehicle was driven above 50 mph. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 154,000.