Latches/locks/linkage Problems of Ford F-350

The contact owns a 2019 Ford F-350. The contact stated that the driver's side front door latch failed to lock and securely close the door. The contact stated that the failure only occurred during cold weather. The failure had occurred 4 times. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The contact was informed that there was an undisclosed customer satisfaction program for the door latch freezing and the door lock actuator failing to operate as designed; however, the contact was not provided the csp number. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was 82,000.

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The contact owns a 2020 Ford F-350. The contact stated that while hauling a trailer, the tailgate lowered unexpectedly. Additionally, during the summer, the door latch system failed to open from outside while the doors were unlocked. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the latching spring and the latching system needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 22,000.

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The contact owns a 2017 Ford F-350. The contact stated while driving approximately 70 mph the tailgate independently opened and the contact lost cargo stored in the truck bed onto the highway. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent, but was reoccurring. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA campaign number: 19v864000 (latches/locks/linkages). The contact's VIN was not part of the manufacturer selection. The failure mileage was approximately 83,000.

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The contact owns a 2019 Ford F-350. The contact stated while driving or while the vehicle was parked, the doors would freeze in cold weather and failed to latch securely. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA hotline for assistance. The contact related the failure to customer satisfaction program: 19n06 (door latch freezing concerns). The failure mileage was 91,620.

The contact owns a 2020 Ford F-350. The contact stated that door latches on both side of his truck have failed to properly secure the doors. The contact stated that the doors on both sides of the vehicle would shake while driving at various speeds. The dealer was notified of the failure and was informed that there were no recalls on the vehicle and was out of warranty. The manufacturer was notified of the failure and was referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.

The contact owns a 2017 Ford F-350. The contact stated that while reversing into the parking space, the rear-view camera image turned dark, and the rear tailgate erroneously unlatched, causing the tailgate to open and struck a pole. During the failure, the rear tailgate was damaged. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that parts for the NHTSA campaign number: 19v864000 (latches/locks/linkages) were on backorder. The contact also received notifications of NHTSA campaign number 22v644000 (back over prevention) and 22v880000 (power train) however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was 75,000.

The contact owns a 2017 Ford F-350. The contact stated that while driving approximately 5 mph, the front driver’s side door erroneously unlatched and opened. The contact indicated that on several occasions, the door would not remain latched. On other occasions, the door would not open as needed, causing the driver to use the front passenger’s side door to exit the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA campaign number: 17v652000 (latches/locks/linkages). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 290,000.

The contact owns a 2021 Ford F-350. The contact stated that while the vehicle was hauling a trailer with a tractor, the tailgate unintendedly opened, causing damage to the tailgate. The vehicle was taken to the dealer where it was diagnosed that since there was no water leaking under the front passenger's side floor mat, the contact needed to pay out-of-pocket for tailgate replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.

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The contact owns a 2020 Ford F-350. The contact stated that when the front passenger’s side door was locked, the door could not be opened from outside the vehicle. The contact state that the door could only be unlocked by using the interior door lock mechanism. The vehicle was taken to the local dealer who was unable to duplicate the failure. After retrieving the vehicle, the failure continued to occur. The contact was later informed by the dealer that the door actuator was likely the cause of the failure and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 34,000.

2001 Ford F-350 super duty crew cab, diesel engine. The power door lock actuators don't work. Took to Ford dealership and they stated that all 4 actuators need to be replaced. My vehicle only has 49, 971 miles, and this is very unsafe since if the door locks are locked and you hit the unlock button the doors won't open, then you have to reach for the manual lock button on each door to pull them up to get out of the vehicle. I was told that the super duty trucks are prone with this problem with electric door locks.

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The vehicle is dependent upon a vehicle security module to open doors, show if doors are open or closed, automatically lock and unlock doors, turn on and off lights, etc. The unit installed in my vehicle has been replaced by another unit by Ford. Ford has not recalled this device. Many owners have reported and have had to replace these devices because of the problems with locks not working (open and close), headlights not working or turning off while driving, false safety indications being displayed, etc. I am now experiencing this problem and have to replace this module to stop these same issues in my vehicle. It is a thermal problem and only occurs whenever the vehicle is warmed during the day in the heat. It begins to work properly after the air conditioner cools the cab down or at night when the temperatures are cooler. The original part # is 2c7t-15k602-aj, the replacement part # is 4c7z-15604-ac. Every website blog that includes super duty trucks from 2002 have volumes of people with the same issue and Ford replacing the vsm. The fact that the part number has changed to a new rev and a high volume of owners are experiencing the same issue is proof of a faulty part.

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