general problems of the 2017 Ford F-550

See attached letter.

Ford motor company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford motor company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to operate daily on our highway system, which becomes a safety concern for not only the driver but for many other motorists. The problem existed, but the issue was not resolved, all we are asking is that they take responsibility for making the repairs and permanently resolving the issue for the safety of all motorists.

The contact owns a 2017 Ford F-550. The contact stated that while driving, there was an abnormal sound coming from underneath the vehicle. The vehicle was taken to the dealer, who replaced the brake dust cover, but the sound persisted. The vehicle was taken to earthroamer (5073 silver peak Ave, dacono, CO 80514), who replaced the suspension bushing and shock mount; however, the failure reoccurred. The vehicle was taken back to earthroamer, who determined that the frame was fractured and had the vehicle towed to a frame shop for repair. The contact stated that the drivetrain was misaligned, the vehicle had caved in the middle, and the RV built on the chassis damaged the cab of the vehicle while driving over a bump. The contact associated the failure to customer satisfaction program: 21b04; however, the VIN was not included. The manufacturer was notified of the failure by phone and a case was filed. The failure mileage was approximately 70,000.