Table 1 shows one common equipment related problems of the 2020 Ford F-550.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
I have more files and receipts vehicle information: •make: Ford •model: F-550 super duty •year: 2020 issue summary: after a recall service (22e04) for powertrain and transmission software updates, the vehicle experienced a complete power failure within 40 miles, leading to a stall and loss of control, resulting in the vehicle veering into a ditch. Incident details: •recall service date: ] •mileage at service: 63,993 •incident mileage: ~64,030 miles •description: post-recall, multiple warning lights activated, including powertrain malfunction and traction control off. The vehicle stalled, became unresponsive, and veered off the road. After multiple attempts coming after multiple attempts to call the dealership and corporate with no answer, forced to leave a bad survey and then someone contacted follow-up actions: the dealership attributed the issue to a missing 10-amp fuse. However, prior warnings from the Fordpass app indicated powertrain malfunctions since October 2024. A subsequent recall notice (24s78/24v957) in January 2025 highlighted potential high-pressure fuel pump issues leading to power loss. After multiple attempts coming after multiple attempts to call the dealership and corporate with no answer was forced to leave a bad survey and then someone they’ve let me leave the dealership twice now saying that there was nothing wrong with my truck and then to find out that there’s a recall a couple weeks later safety concerns: the unexpected power loss and control failure pose significant safety risks. The recurrence of issues post-recall raises concerns about the effectiveness of the initial repair and overall vehicle safety. Requested action: I urge the NHTSA to investigate this matter to ensure driver safety and hold the manufacturer accountable for providing a reliable remedy.
Ford motor company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford motor company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to operate daily on our highway system, which becomes a safety concern for not only the driver but for many other motorists. The problem existed, but the issue was not resolved, all we are asking is that they take responsibility for making the repairs and permanently resolving the issue for the safety of all motorists.