Software problems of the 2014 Ford Fiesta

The contact owns a 2014 Ford Fiesta. The contact stated that the gears made an abnormal noise, the vehicle shuttered, and the clutch lost power. The dealer provided a software update; however, the failure recurred. The vehicle was taken back to the dealer where the clutch assembly was replaced, but it did not correct the condition. The vehicle was taken back again for a software update, but the vehicle was still not repaired. The vehicle remained parked at the contact's residence due to the failure. The manufacturer was notified. The approximate failure mileage was 27,000.

The contact owns a 2014 Ford Fiesta. The contact stated that while traveling at various speeds, the transmission exhibited a loud noise and there was an abnormal vibration. Also, the contact indicated that the gears were intermittently slipping and the failure was getting progressively worse. The failure was reported to the authorized dealer on multiple occasions but the vehicle was not inspected or diagnosed. The vehicle was taken to an independent mechanic. The technician verified the failure and referred the contact to the authorized dealer to re-flash the computer. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.