Eight problems related to water pump have been reported for the 2011 Ford Flex. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2011 Ford Flex based on all problems reported for the 2011 Flex.
Tl- the contact owns a 2011 Ford flez. The contact calling on behalf of her son and stated that both water pump on the vehicle failed. The contact stated that her son called an unknown local Ford dealer and informed them of the failure, the dealer informed him that it was the water pump that failed. The contact stated that the vehicle undriverble and was not tow to a dealer. The manufacturer was made aware of the failure but did not assist and referred the contact to NHTSA. The failure mileage was approximately 100,000. Aw.
Traveling along the interstate at regular speed, the engine began to overheat. A leak from the water pump occurred and flooded the engine and oil reservoir causing the vehicle to immediately smoke and overheat. After allowing the vehicle to sit and cool down so not to start a fire when the hood is lifted, the damage to the engine took place. The head gasket blew and antifreeze mixed in with the motor oil.
On 09/18/19, I was driving home when I heard a knocking sound - like rocks kicking up under my car. I was driving about 20-25 mph on a neighborhood street. I decided to slow down and then realized that the car was slowing down for me. I tried to pull over to the side and my steering was locked. I received no warning lights and my car temperature remained the same - between cold and hot. After going to the repair shop, it was determined that the water pump overheated which caused the coolant to mix with the oil. The engine was damaged beyond repair. I am thankful that I was in my neighborhood when this happened and not a freeway. The car has 94,000 miles on it and I am the original owner.
Water pump failure led to total engine loss. Reported on multiple Ford vehicles.
Water pump, engine. All of a sudden out of the blue with no indications, warning, leaks, stalls, rough driving, no starts, lights or smells; sent to start car and it was making a metal grinding/rattling sound and would not start. I had it towed over to the Ford dealer and 2 days later they looked at it. They stated the water pump catastrophically failed, leaked into the oil pan, overfilled the oil pan and cause coolant/water to be circulated through engine causing no compression and seizing the engine. The dealership said it would have happened pretty quick. I am now in need of a new engine because of the water pump design flaw of Fords water pump emptying into the oil pan. Ford customer service says there is no recall or complaints in the NHTSA database so it is not a problem. But I have gone online and seen this exact complaint from people in many forums, on multiple models. This catastrophic water pump failure and design flaw has been going on for 11 years and Ford refuses to do anything about or to help the customer. This is not getting reported correctly or in the right place or simply service centers dont report to this database therefore Ford closes thier eyes to problems. I am just glad this did not happen to my wife on her trip to michigan at night on the weekend with kids in the car. It must be an issue if I can find class action lawsuits on thei exact issue. Hold Ford responsible, they are going to kill someone or their families.
The contact owns a 2011 Ford Flex. While the vehicle was at a stop, the engine idled roughly and the service engine warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an oil change was required. The vehicle was repaired; however, the failure continued. On another occasion, the engine sputtered violently, causing the contact a delayed return home. The vehicle was towed back to the independent mechanic who stated that they found coolant in the oil and the engine had a blown head gasket. The independent mechanic recommended a new engine. The vehicle was then towed to a dealer (planet Ford, 20403 interstate 45 n, spring, TX 77388, (888) 471-0592) where it was diagnosed that the water pump failed and a new engine was needed. The vehicle was not repaired. The manufacturer was notified of the failures and confirmed that there were no recalls. The failure mileage was 90,000. The VIN was unknown.
Car has meticulous service record, I had 86k miles on car. The car would not start towed to dealership. The ceramic water pump exploded, causing coolent to mix with oil. Now I need new engine $8,000. I have used same dealership for car maintenance for last 7 years.
The contact owns a 2011 Ford Flex. While driving 30 mph, the water pump failed and caused the timing belt to fracture. The failure caused the pistons in the engine to bend the engine valve. The vehicle stalled and was towed to an independent mechanic. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 79,000.