general problems of the 2012 Ford Flex

The contact owns a 2012 Ford Flex. The contact stated that while driving at approximately 30 mph, the abs and the esc warnings illuminated. The contact stated that she had recently heard an abnormal grinding sound while turning the steering wheel. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the abs sensor needed to be replaced. The contact stated that the mechanic had heard the abnormal sound coming from the steering wheel but had not run a diagnostic test. The vehicle was not repaired. The contact had researched online and had related the failure to NHTSA campaign number: 15v340000(steering), however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.

There is serious safety trouble occurring with the power steering components, and the brake system. I went to the Ford dealership and they said the recalls weren’t fixed back in 2015. And those recalls are the same issues that are occurring with my 2012 Ford Flex se now. I just bought this vehicle and there is grinding noise when steering my vehicle and the abs brake system comes on as soon as I crank up the vehicle and the brake goes down to the floor too loosely. The dealership says these potential recalls were noted for this 2012 Ford Flex in 2015. But the owner at the time didn’t have them fixed then because not all 2012 Ford Flex received the recalls at the same time. And the power steering components and brake system problems are very unsafe while I’m driving the vehicle and as I was told could cause a fatal car accident if not fixed.

Vehicle power steering stops working. Manual steering is extremely difficult to operate.

The contact owns a 2012 Ford Flex. The contact stated while his granddaughter was driving 10 mph and attempting to leave a parking lot, the steering wheel became difficult to maneuver. After the failure occurred, the "power steering assist fault" message was displayed. The vehicle was parked, and then the contact drove the vehicle to an independent mechanic. The contact was awaiting a diagnostic test from the independent mechanic but was informed that the rack and pinion might need to be replaced and the power train control module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact researched online and became aware of NHTSA campaign numbers: 15v340000 (steering) however, the VIN was not included in the recall. The failure mileage was approximately 108,000.

The contact owns a 2012 Ford Flex. The contact stated while driving 60 mph, the steering wheel stiffened while attempting to steer the vehicle to the left. The power steering failure message was displayed. The contact used excessive force to steer the vehicle to the shoulder of the highway where the vehicle remained. The contact called the dealer and was informed that the VIN was not included in NHTSA campaign number: 15v340000 (steering). The contact was referred to the manufacturer who then referred the contact to the NHTSA hotline for assistance. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2017 Ford escape. The contact stated that while driving at an undisclosed speed, the steering wheel started to wobble back and forth then up and down. The contact stated that the steering wheel started to shift upward and downward no warning lights were illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

Complete loss of power steering and steering effectiveness. Warning message on display said “power steering assist fault”.

Vehicle power steering will stop working while driving and notification of (power steering assist failure) will appear. Vehicle becomes extremely unsafe to operate as the steering wheel is very difficult to move. I reached out to Ford and was advised that the recall for this was already repaired and a second recall was opened for vehicles that still had the issue. They advised that the recall only extended the warranty to 10 years and my vehicle is a few months past the 10 year mark with exceptions only made for mileage. My vehicle only has 48,000 miles.

Recall on power steering rack and pinion but my model didn't get covered in this recall and this the second time my service advance track came on and it's totally hard to turn my steering and I took it to Ford dealership in merced CA just to see if the cam turn off my service advance traction they said no because the rack and pinion is bad. . . . . . .

I went to my local dealership on request of the campaign recall for my associated VIN the vehicle has a epas steering efforts details description epas steering efforts campaign# 15n01 I was driving and lost control because the power steering went out brought it to my local Ford grieco fort lauderdale and they diagnosed it as a bad power steering rack pinion which was included in the VIN report recall however they stated it's 5 months over expiration which it should of never expired since it's a really bad safety issue. I called Ford directly they told me to contact you in regards to adding a valid recall back onto my VIN.

The contact owns a 2012 Ford Flex. The contact stated while the vehicle was parked, the vehicle intermittently became difficult to maneuver. The failure occurred on several occasions, including while the contact was driving. An unknown warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering control module needed to be reprogrammed. The contact researched and was made aware of NHTSA campaign number: 15v340000 (steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.

Wife returned to her car after a day of driving to find the power steering had suddenly stopped working. She decided to drive it home and it had moments where the power steering functioned and luckily she got it home. I contacted Ford but they advised me that there is no active bulletin for this particular model so we would just need to fix it.

I've had problems with power steering faulting. I've called dealer and they said they didn't know anything about it. I would turn off car and it would work again but now it won�t. There is no power steering. This happened at home when I first turn on car.

While driving I experienced a total loss of power steering and the dashboard flashed "power assist failure". This happened four times over the course of two weeks. I've taken the car in to sound Ford in renton, wa and was told that this is a known recall issue (#15s18). My complaint is with regard to the part needed to repair the problem. Both the dealer and the Ford customer relationship center have told me that the part ( a steering gear) is on endless backorder due to manufacturing delays. Driving the car at this point is dangerous and I'm looking for support in getting the replacement part from Ford and having the repair done.

Traveling straight down a main, 2 lane road, the vehicle chimed and I received two errors on the diagnostic screen. First was for power steering assist fault and the second was advance trac fault. The power steering assist was disabled and the steering wheel had gone stiff. I was able to do a rolling restart (neutral, key off, restart, back into drive) without incident, the warnings on the dash cleared, and the power steering was restored. Given any winding road or turning into or out of traffic scenario, this could have been much more treacherous. I felt I should bring this to your attention, as it appears this is a common situation, evidenced by an internet search.

First incident happened while driving about 40 miles an hour. Idiot lights came on the dash and the cars engine turned off. Thankfully I was able to get car off to the side of road. Car cranked right back up. 5 days later while sitting in a fast food line, same thing happened and was able to crank car. Called dealership in town, brought car in and they said, "nothing is wrong with your car, come and get it" picked up car. 2 days later while driving it down our street, I stopped to get mail about 9pm and the car totally died. No power at all. Was stuck in park had to be towed. This is a very dangerous situation. The car shuts down while I am driving!!! thank god that it has not happened while going 65 miles an hour with my family in the car. Car is at dealership. Have only had the car several months. Not a good track record so far!.