Power Steering Failed problems of the 2012 Ford Flex

Tl- the contact owns a 2012 Ford Flex. The contact stated while entering the vehicle, when the steering wheel seized. The contact stated power steering assist failure warning light was illuminated. The contact was able to disengage and drive. The contact stated she continued to experience the failure. The vehicle was not drivable. The vehicle was towed to local dealer penske Ford located at 8970 la mesa blvd, la mesa, CA 91942, (619) 464-7777, where it was diagnosed with needing steering gear to be replaced. The vehicle had not been repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 116,062. Dp.

Power steering assist fails; driving and the power steering stops working, sometimes unexpectedly. Very dangerous! it is sporadic--sometimes it works and other times it does not work. Usually happens when stationary, and turning it on--power steering will not engage for several seconds. Once it happened when driving and I was lucky to pull over car. Turned it off and back on and it started working.

I was driving in traffic when a warning sounded and my dashboard displayed the message "power steering assist failure". Steering became extremely difficult. I pulled into a service station and shut off the engine. When I restarted the engine, the steering problem had resolved itself. Approximately an hour later, the same problem repeated itself. An internet search revealed that many other drivers of Flex vehicles have experienced the same problem. I contacted Ford and they said, while other Ford models have been recalled for a similar problem, the Flex is not named in any of their notices. At this time they said they have no plan for any follow-up action. Because of the loss of steering control this is a safety issue that should be addressed before someone gets killed.