general problems of the 2019 Ford Flex - part 2

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA campaign numbers: 25v695000 (back over prevention) and 25v829000 (structure); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rearview camera was inoperable. Additionally, the driver's side door b-pillar trim had detached from the vehicle. The vehicle was taken to the dealer, where the contact was informed that the part for the repair of NHTSA campaign number: 25v695000 (back over prevention); was only available for mustang vehicles. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 40,000.

The contact owns a 2019 Ford Flex. The contact stated while attempting to park the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed an upside-down image while shifted in reverse(r). The contact then received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 57,345.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention) in 2024. The contact had been calling the local dealer but was informed that parts to repair the recall were not yet available. The contact stated that the rear-view camera had started failing intermittently. The contact stated that occasionally the image froze or flashed off and on. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.

The contact owns a 2019 Ford Flex. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the screen occasionally turned black. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA campaign number: 24v951000 (back over prevention); however, the VIN was not included. The failure mileage was approximately 73,286.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse(r), the back over prevention camera displayed a blank image. The vehicle was taken to the dealer, and the dealer attempted to reset the system; however, the failure persisted. The contact then received notifications of NHTSA campaign numbers: 25v695000 (back over prevention) and 25v732000 (structure); however, the parts for the recall repairs were not yet available. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2019 Ford Flex. The contact stated that while attempting to park the vehicle, the contact became aware that the rearview camera was inoperable. The contact became aware that the rearview camera was not functioning properly, and there was no image displayed. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 104,000.

The contact owns a 2019 Ford Flex. The contact stated that while the vehicle was in reverse(r), the rear-view camera displayed a blank image or an inverted image. The contact received notification of nthsa campaign number: 24v951000 (back over prevention); the contact associated the failure with the recall. The local dealer was contacted; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera failed to activate or flash an image briefly before displaying the message that the rear camera had failed, followed by the blackout of the screen. The failure first occurred intermittently, but progressively became more frequent, and the backup prevention became inoperable. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 46,500. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall was not yet available. The contact stated that the back-over prevention camera failed to operate as intended and the image was distorted. The contact stated that the failure became more persistent, and the screen would turn blue. The dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a blank image. The vehicle was taken to the dealer to be inspected, and the contact was informed that the part to repair the vehicle was unavailable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

The contact owns a 2019 Ford Flex. The contact stated that the back over prevention camera was occasionally inoperable. The contact stated that it was difficult to operate the vehicle with the back over prevention camera being inoperable, causing visibility issues. There were no warning lights illuminated. The contact received notification of NHTSA campaign number 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse out of a parking spot, the rearview camera image displayed on the screen was displayed upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable. The message "camera unavailable" was displayed, requiring the contact to press ok. The dealer was contacted several times and confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 46,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention) in 2024; however, when the local dealer was contacted to schedule an appointment, the contact was informed that parts for the recall repair were not yet available. The contact stated that the camera had started to show symptoms of the recall. The camera image was occasionally upside down or there was a message “camera not available” was displayed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted about the lack of recall repair parts and to report the failure. The failure mileage was approximately 85,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed an upside-down image or a distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA campaign numbers: 24v951000 (back over prevention) and 25v732000 (structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 when I brought my car in for a oil change. I bought a great warranty and only had to pay my deductible of $100. Within a month, I got a recall letter for the same reason with the camera. I called Ford corp office and they told me to get the invoice from Ford and send it with the letter to you for reimbursement. So excited to get me $100. 00 back for this. Ford highlighted the part for you since the oil change was on the invoice. Any questions please call me at work at 702-xxx-xxxx. Thank you.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera was inoperable. While reversing in the driveway, the camera operated intermittently. The contact stated that it was difficult to reverse from a parking spot. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention). The contact called the local dealer ten times and was informed that parts were not yet available and that vehicle owners would be notified when the parts became available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera image was distorted or was rotated. The contact stated that the failure became more persistent, and the images were displaying up-side-down and with incorrect information on the distance from the camera to objects behind the vehicle. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the image displayed on the back over prevention camera appeared upside down. The dealer was contacted and confirmed that the part for the repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention). The local dealer was contacted and confirmed the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The contact had not experienced a failure.

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA campaign numbers: 24v951000 (back over prevention) and 25v829000 (structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for parts to be available. The contact stated that while driving approximately 45 mph, the b-pillar trim on the front driver's side door detached from the top of the door, causing the top half of the trim to separate from the rest of the trim. The contact stated that the same trim on the rear driver's side door had slightly detached. The back over prevention camera was inoperable and only displayed a black screen and made a beeping sound while in reverse. The dealer was contacted and failed to confirm when parts would be available. The failure mileage was approximately 80,000.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera was inoperable. The vehicle was taken to the dealer, who determined that the rearview camera needed to be replaced, but parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera briefly displayed an image for approximately 15 seconds, then the screen went black. The message "back over camera unavailable" was displayed on the infotainment center screen. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The dealer was unable to provide a date for parts availability. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. VIN tool confirms parts not available. The contact stated that while reversing the center console display reverse camera view will not display, and that this has almost caused her to be involved in 2 accidents.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign numbers: 24v951000 (back over prevention) and 25v829000 (structure); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time to make the parts available. The contact stated that when in reverse, the back over prevention camera displayed the image at the rear of the vehicle in reverse. The dealer was contacted twice and, most recently, advised the contact to wait an additional six months for parts. The failure mileage was approximately 45,000.

The contact owns a 2019 Ford Flex. The contact stated that while in reverse, the back-over prevention screen turned blue. Occasionally, the image was clear, but then it flickered off. No warning lights were illuminated. The vehicle was taken to the local dealer on two occasions, who confirmed that the vehicle might not be repaired under recall yet. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but provided no assistance. The failure mileage was approximately 39,000.

The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image failed to display intermittently. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the rearview camera had failed and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA campaign number: 24v951000 (back over prevention); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 74,000.

The contact owns a 2019 Ford Flex . The contact received notification of NHTSA campaign number:  24v951000 (back over prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Flex. The contact received notification of NHTSA campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a blank image. The message "camera not available" was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000. VIN tool confirms parts not available.