Air Bag Not Deploy Problems of Ford Flex

We have 2 complaints about the airbags. I was driving 65mph on highway and hit a bear on front drivers side (airbag did not deploy. ) repaired the car. My daughter was in a highway collision rear ended a person at 43 -45 mph airbags did not deploy. Informed yesterday the car is a total loss. She had her glasses thrown off her face dash was pushed back, trooper and tow truck driver were shocked they didn't go off. She was not injured having concussive symptoms. We also found out that the VIN does not match the interior of the car as they were running the specs of the vehicle. The VIN is saying that it is a cloth interior and my car has leather interior. If it was an upgrade it should still be associated with the VIN of the car?.

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The contact owns a 2017 Ford Flex. The contact stated that while traveling at 45 mph, she depressed the brake pedal as she heard approaching police sirens. As the contact came to a complete stop, she was hit from behind by another vehicle and was thrust into the middle of an intersection. The air bags did not deploy upon impact. The contact and her daughter sought medical attention at the scene. The next day, the contact went to an urgent care facility where she sought treatment for injuries to her neck, her left arm and her back. The contact's daughter did not sustain any injuries due to the accident. The injuries of the other driver were unknown. A police report was filed. The vehicle was towed to an independent mechanic where they repaired the rear end damage to the vehicle. There was an active recall on the vehicle prior to the failure under NHTSA campaign number: 20v072000 (suspension); however, the part to repair the recall were unavailable. The manufacturer nor the dealer were notified of the failure. The vehicle was repaired. The failure mileage was approximately 70,000.

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The contact owns a 2018 Ford Flex. The contact stated that while driving at 45 mph, the vehicle rear-ended the vehicle in front. The air bags did not deploy. Additionally, the contact had a front seat passenger and a rear passenger. A police report was filed. There were no injuries reported on the scene and the spouse drove the contact and the front passenger to the hospital afterwards for a check up. The vehicle was damaged but was not totaled. The vehicle was towed to a collision center. The contact called the power gm dealer, (330-303-4094, located at 15482 ohio 170, calcutta, OH 43920) and was referred to the donnell Ford dealer located in boardman, OH (330-726-8181). The dealer was called but there was no response. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000.

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There is a recall on the electronic power steering for certain 2013 Ford Flex's. Recall 15s18. The manufacturer says that mine does not qualify for the but the vehicle has the same symptoms as the recall campaign. The power steering was out on my vehicle, it locked up around a curve when I was doing about 50 miles an hour. The vehicle would not turn right, I crossed a lane of oncoming traffic and hit a tree on Sunday 11 18 18. I was on highway 70 in kingston tennessee, headed eastbound. The steering wheel is very loose and in a bind as if the steering wheel was locked with keys out of the ignition. I hit the tree doing about 35 mph to 40 mph when steering became inop and the airbags did not even deploy. I was fortunate enough to be able to slow the vehicle from 50 mph to around 35 miles an hour before striking the tree or could'vebeen much worse. I sustained shoulder injury and can only hope that this vehicle becomes part of the recall because I could have very easily hit somebody head on and killed someone or myself. Very thankful to be here but this could have easily cost me my life.

The contact owned a 2012 Ford Flex. While driving 1 mph, the vehicle accelerated backwards rapidly and crashed into a tree. The air bags did not deploy. A police report was not filed. The contact sustained minor injuries to the knees, which did not require medical attention. The vehicle was destroyed and towed to richmond Ford Lincoln (4600 w broad st, richmond, va 23230) where the cause of the failure was not determined. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

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Side air bags failed to deploy after side impact. Only steering wheel air bag deployed.

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My Flex started having a hard jerk and bang when going from reverse to park. Was not always but frequent. The car started to run hot when sitting in a drive thru or traffic but would go right back down when I started moving. I took it into s mechanic and he replaced the fan. After replacing the fan the car began to have a really bad grinding noise when idling or traveling. Do bad I did not want to drive it. I took it into the Ford dealership and after 2 days they call and say they can't find anything wrong. Within 4 minutes I get another call daying I need a new transmission. The car would eccellerate on its own, shut off intermittently, and car would lag between 3rd and 4th gears. Ford dealership advised me to have a knew transmission put in. Car will shift properly most of the time even on highway. Only get whining noise at low speeds. I was also in an accident causing $13000. 00 worth of damage to front end and airbags did not deploy after hitting a car doing 35 mph.

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The contact owns a 2014 Ford Flex. The contact stated that while driving at approximately 40 mph, the vehicle impacted the curb and started to jerk uncontrollably. After inspecting the vehicle, the contact noticed that the axle fractured and the front passenger tire detached from the vehicle. The airbags failed to deploy. The contact did not sustain any injuries and medical attention was not required. A police report was filed. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The approximate mileage was 22,000. The VIN number was unavailable.

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Tl- the contact owns a 2010 Ford Flex. The contact stated that while waiting at a stop light a pickup truck traveling approximately 40 mph crashed into the rear of the vehicle causing the vehicle to crash into the rear of a 3rd vehicle that was located ahead. The contact indicated that the vehicle was destroyed during the incident but the airbags did not deploy. The contact suffered contusions to the abdomen and a left shoulder injury during the crash and the vehicle was destroyed. A police report was taken at the seen. The manufacturer was not notified of the air bag failure. The failure mileage was 46,000. Jft.

Tl the contact owns a 2010 Ford Flex. While driving 25 mph the contact crashed head on into another vehicle after the other vehicle failed to stop at a stop sign. The air bag warning light remained illuminted prior to the crash. The air bags failed to deploy. The police advised the contact that due to the impact the air bags should have deployed. The fire department had to force the door open in order to remove the contact from the vehicle. The contact advised the dealer that the air bag light was illuminated and the dealer stated that was a sign that the air bag was not functioniing; however, the air bag light was also illuminted when the vehicle was purchased. The contact advised the police and the dealer that the light was suppose to remain on to indicate that it was functioning properly. The dealer advised the contact to call them regarding the air bag failure after she spoke to the manufacter and the body damage was repaired. He vehicle was being repaired. The contact was injured and she has constant pain. The other driver in the vehicle that caused the crash was also injured. The contact required immediate medical attention. The VIN was unavailable. The failure mileage was 98,000. Rk.

The contact owns a 2013 Ford Flex. The contact was driving 20 mph when another vehicle crashed into the passenger¿s side of the vehicle. The air bags failed to deploy and the seat belt failed to restrain the contact, who was driving at the time of the incident. The contact was thrown under the steering wheel and sustained injuries to the ribs as a result. A police report was filed. The vehicle was destroyed and towed to a salvage yard. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000. The VIN was not available.

We were involved in an accident where a Jeep was thrown into the front of our vehicle by a Ford f-150, totalling our vehicle, and our airbags did not deploy, none of them. We were at a stop sign and all walked away from the accident, but the police, fire department, and insurance adjuster all said something was wrong for the metal ibeam behind the bumper to be crushed into the radiator and for our airbags to not deploy. The insurance adjuster had already deemed our Flex as a total loss but mentioned that had we repaired the vehicle we would need to investigatre further why the airbags malfunctioned and have it fixed. We would still like to investigate to understand why this happened and to ensure this was an isolated incident or that a recall is issued before someone is seriously injured or killed due to this safety feature malfunction happens to someone else.

Tl- the contact owns a 2013 Ford Flex (n/a). The contact stated that while traveling 10 mph, she became involved in a crash with another vehicle traveling 50 mph. The airbags failed to deploy and the vehicle was destroyed. There were no injuries. The vehicle was towed to a private mechanic. The manufacturer was not contacted. The failure and current mileages were 2,400. The VIN was not available. Kmj ## VIN passed ## 2013 Ford Flex ##.

On 2100 hrs 21 Nov 2015, my daughter was involved in a deer strike accident on hwy 36 vicinity hamilton, missouri. She was traveling east on the highway 36 at 55-60 mph when a deer ran into the path of the car. The impact was from center line of the car towards the drivers side. She applied the brakes upon seeing the deer but the strike and application of brakes were pretty much simultaneous. She pulled the car off the road and couldn't exit the driver's door because the front fender overlapping the door due to impact. The airbag did not deploy, she was wearing her seat belt which probably saved her from any major injuries. Based upon the frontal damage to the vehicle the airbag should have deployed. As you can see in the attached photos the frame and internal bumper are exposed approximately a foot beyond the body which has been crushed back. In my opinion it appears that there was enough frontal force which should have deployed the airbag. I therefore feel the airbag was defective and created a significant safety issue.

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