Fuel Pump Problems of Ford Flex

The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked to the right. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not deploy. No warning lights were illuminated. A police report was not filed, and no injuries were reported. The vehicle was taken to an independent mechanic, who diagnosed a failure with both control arms. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to the dealer, who was able to duplicate the failure but was unable to provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to safety recall 15s18. The contact also stated that prior to the control arm failure, upon entering the vehicle and attempting to start the ignition, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The contact repaired the vehicle herself upon replacing the fuel pump control module. After investigating the failure, the contact related the failure to safety recall 16s31. The manufacturer was notified of both failures but referred the contact to the NHTSA hotline for assistance. The failure mileage was 138,000.

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The contact owns a 2014 Ford Flex. The contact stated that while stopped at a traffic light, the vehicle stalled. The contact attempted to restart the vehicle however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer where it remained. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 104,000.

My vehicle motor quit about a mile from my home and I coasted to the side of the road and tried to restart the motor. The smell of gas became very strong and I got out and could see where a stream of gas had started 50 yards back on the street and a puddle was under the gas tank. I got the heck out of there and called Ford road assistance. The vehicle was transported to the Ford dealer. The safety recall 13s04 for replacing the fuel pump had been performed about a month ago and 1000 miles ago. The dealer had not install the o ring seal properly. They did it again and say it is good to drive. I am not so sure.

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