Latches/locks/linkage Problems of Ford Flex

The contact owns a 2013 Ford Flex. The contact stated that she attempted to close the rear passenger side door however, the door failed to latch without warning. The vehicle was taken to the dealer where it was diagnosed that the latch failed and needed to be replaced. The vehicle was repaired. The contact then stated that upon closing the front driver’s side door, the door failed to close. The contact stated that the door failed to latch. As a result, the contact had to drive holding the door closed. The vehicle was taken back to the dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA hotline. The failure mileage was approximately 84,000. The VIN was unavailable.

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The contact owns a 2016 Ford Flex. The contact stated that the front passenger’s side door latch had fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the spring in the door fractured and and damaged the striker within the door mechanism. The vehicle was not repaired. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer for assistance. The approximate failure mileage was 133,000.

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The contact owns a 2014 Ford Flex. The contact stated that on various occasions, the vehicle failed to start. The contact also stated that the vehicle failed to unlock using the key fob. The contact had a locksmith go to her residence, and the key fob battery, and two unknown fuses were replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that on various occasions, the "no key detected" message was displayed. The vehicle was taken to a local dealer, where the failure could not be duplicated. The contact stated that the failure persisted and that when the vehicle was taken back to the dealer, it was diagnosed that the key fob needed to be replaced. The vehicle was repaired; however, the contact stated that the failure reoccurred. The vehicle was towed back to the dealer, where it was diagnosed that the remote function actuator module needed to be replaced; however, the part for the repair was discontinued. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 99,000.

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The contact owns a 2016 Ford Flex. The contact stated that the passenger’s side front and rear door latches malfunctioned making it difficult to securely close the doors. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 80,000.

The contact owns a 2013 Ford Flex. The contact stated that upon opening the front passenger’s and driver’s side doors, a loud grinding sound was coming from the dashboard. The contact also stated that both doors would intermittently fail to unlock upon depressing the unlock button. The contact also noticed that the vehicle was consuming fuel soon after refueling. The dealer was notified of the failure and the contact was informed that the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

2013 Ford Flex se. Consumer writes in regards to door ajar sensor failure. The consumer stated that the door ajar alarm sounds even though the doors are closed and would not lock. Due to the doors not locking, the interior light do not turn off when the vehicle is off. All doors must be locked manually.

The contact owns a 2014 Ford Flex. The contact stated that the door ajar warning sensors illuminated when the vehicle's doors were closed. The interior lighting activated. The doors also unlatched and locked independently while driving and the security system also activated. The vehicle was taken to an independent mechanic for inspection. The electronic door system was cleaned; however, the failure was not corrected. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.

I have a 5-month old, 2010 Ford Flex limited, and I have a complaint about the auto rear hatch not being safe. Specifically, when in automatic mode-closing, the safety reverse feature is not sensitive enough to reverse the door's closing appropriately. The only thing that gets the hatch to "bounce back" or reverse up is when something like a stationary and hard object (like an adult's shoulder when standing still) is in the way. Literally, when the rear hatch is lowering, you can grab it and try to pull it back, and it does not stop. I have turned off the automatic feature because I fear for my own safety and that of my two boys -- 9 and 12. My neighbors have different vehicles with a similar automatic rear hatch "bounce back" feature, and when I looked at how they functioned, I realized there was something wrong. They all stopped and reversed direction at any kind of bump. When I raised this issue with the dealer, they tested it and compared it to the other Flexes on the lot. They said they all worked the same way. But that means they all are flawed then. I asked if they could adjust the sensitivity of the bounce back feature, but they said they could not. That answer is no answer when I have to turn off the automatic rear hatch feature to keep everyone safe. It should be more sensitive to object in the way, like a hand, finger, head, etc, and reverse immediately upon impacting the object. The only way I could get it to stop was to stand directly under it and have it come down on my shoulder as I was standing still, and that was a hard push down on my shoulder. That scenario is not realistic. Little hands (and big ones), as well as other body parts, can get in the way. This needs to be fixed so I can enjoy the auto feature I paid for without hurting anyone.

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I have a Ford Flex limited 2009, the tailgate closes by touching a button. When closing it beeps. If it hits something it is suppose to open back up. Similar to a garage door. My 7 year old child didn't realize it was closing and was struck by the door, pushing her to the ground causing a bump on her head. Meanwhile, the tailgate never stopped closing. I stood under it with my hands over my head pushed the button to see how much pressure it takes to activate the safety. The amount of pressure was amazing, if my 3 year old had gotten inbetween the tailgate closing and the bumper it would of done some major damage to him. It should have a more sensitive safety mechanism.

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