Suspension Noise Problems of Ford Flex

Tl the contact owns a 2013 Ford Flex. The contact stated that while driving approximately 67 mph a loud popping noise occurred and driver suddenly lost control of the steering causing the vehicle to violently swerve while on the highway. After stopping the vehicle the driver observed the rear driver side tire was angled side ways. A tow truck was called to the scene and the vehicle was towed to an independent mechanic who diagnosed that the rear suspension toe link had failed. The vehicle was repaired. During the incident the front passenger sustained a left shoulder re-injury which required medical treatment. The local dealer st. George Ford (145 hilton dr. St. George, ut) and the manufacturer were notified of the failure. The vehicle was included in the NHTSA recall campaign number 20v072000 (suspension) but the parts needed to repair the failure were not yet available. The contact indicated that the vehicle had experience the same failure listed in the recall. The failure mileage was 70,000. VIN tool confirms parts not available.

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Tl the contact owns a 2014 Ford Flex. The contact received notification of NHTSA campaign number: 20v072000 (suspension) however, the part to do the recall repair was not yet available. Sound Ford located at 101 sw. Grady way, renton, wa 98057, was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

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Tl the contact owns a 2015 Ford Flex. The contact received notification of NHTSA campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact called heritage Ford (2100 sisk rd, modesto, CA 95350; 1-844-362-2226) where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was a clunking sound coming from the front and rear of the vehicle while driving. The contact stated that while driving 55 mph or above, there was little to no stability in the vehicle's performance. The contact stated that steering the vehicle was difficult. The vehicle was not repaired. The approximate failure mileage was 88,000. VIN tool confirms parts not available.

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