general problems of the 2011 Ford Fusion

The contact owns a 2011 Ford Fusion. The contact stated that while attempting to exit the vehicle, the contact became aware that the door handle had become detached. The vehicle was taken to an independent mechanic, who determined that the door handle became detached because it was made of plastic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Ford Fusion. The contact stated that the front driver's side door locking and opening mechanisms malfunctioned, and the door could not be opened from inside the vehicle. The contact rolled down the window to access the exterior door handle to open the door. The vehicle was taken to the local dealer who replaced the locking mechanism, and the vehicle was repaired. The contact stated that the failure recently reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000. The VIN was not available.

2011 Ford Fusion. Consumer writes in regards to detached door handle from door latch. The consumer stated the door cannot be opened from the inside. The door handle became unlinked from the from the door latch.

The contact owns a 2011 Ford Fusion. The contact stated that the driver side door failed to open when using the interior latch. As a result, the contact had to climb over to the passenger side in order to exit the vehicle. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 109,000.

There is a problem with the door locks. One two occasions the drivers door lock has failed to engage in cold weather (approx 30 degrees). Once I was outside the car, the keyless entry would not unlock the door, and I tried the physical key. I was able to very slowly turn it to get in. However, the second time this happened I was *inside* the car and could not get out. The electronic lock switch would fail (though I did hear it trying to work), and the manual lever was loose and would not unlock the door. After several minutes of trying the electronic lock, the door finally opened. The dealer said they could do nothing because they could not duplicate the problem. The car was under warranty and I think the door (or all the doors) should be replaced since this is a life and safety issue. This issue was nearly identical to complaint #10326963.