Wheel Bolts problems of the 2014 Ford Fusion

See attached document for complaint.

Lug nuts outer casing were swelled or distorted, not allowing removal to change a flat tire. After talking with a local Ford dealership, that said they sometimes have to hammer on the socket (19mm) to remove lug nut. This cause a safety issue just to remove let alone get out of the socket. The tire could not be repaired, so I had all four replaced, after having the one replaced, to drive the car. With the lug nuts distorted / out of dimensional shape, the integrity of getting them properly locked (torqued) back down is the safety issue. How can you trust they are properly locked down? I looked this issue up, which is a know issue, yet no recall. How is one to know this is an issue? thankfully I was not on the side of busy highway. It is unsafe to remove, let along reinstall. Trying to remove could cause the car to fall off the jack? for safety I had to order all new lug nuts, with different size sockets to remove the old, and use the designed 19mm to reinstall the new lug nuts. The original lug nuts are not safe to remove or properly torque back down. The risk is the lug nut is not properly torqued and comes loose.

Tl the contact owns a 2014 Ford Fusion. The contact stated that the vehicle was taken to flammer Ford of spring hill (3335 commercial way, spring hill, FL 34606) and was informed that the lug nuts on the four wheels were swollen and needed to be replaced. The contact stated that he had never heard of such a repair needing to be performed on any vehicle. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact took the vehicle to wickstrom Ford (located at 600 w. Northwest hwy, barrington, IL 60010) to have the tires balanced and rotated. The contact was informed that the lug nuts had expanded. The contact was informed that to remove the lug nuts and perform the requested service, the lug nuts had to be drilled and all lug nuts would need to be replaced. The contact declined to have the vehicle serviced. The manufacturer was notified of the issue. The approximate failure mileage was 45,000.