Two problems related to owners/service manual have been reported for the 2015 Ford Fusion. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2015 Ford Fusion based on all problems reported for the 2015 Fusion.
I was notified of recall 18s20 for my for Fusion around mid August. On August 29, after getting gas the shifter would shift to drive but the car would not shift at all and therefore we were unable to drive it. My husband was able to get it to manually shift by tinkering with the engine shift, and we were able to put it in drive and drove to north central Ford in richardson texas. There we were told that it was the recall issue but they would be unable to fix it or help us because they did not have the go ahead form Ford motor company or the parts. However, they said that if we paid full price to fix it, $700 dollars, they would be able to fix it for us and when Ford approved the fix then we would be reimbursed. We didn't have the $700, so the manager jim ayo explained that there was nothing they could do. This resulted in loss of wages for a full day's job and a car that is not running or usable. I am baffled at the fact that it is a Ford issue from a recall but I am expected to fix it. The approximate fix timeframe is July 2018 or after. I would like a solution ASAP as this is my vehicle for traveling to work.
The car was parked for 7 days without being driven and on the 8th day I went to use it and I could not open the door with the remote control. I was able to open it with the manual door key. I tried to start the car but there was no light on the dash board instrument and car did not start. There was no sound of the starter motor. I turned on the radio and it was dead nothing on the radio panel. I realized that the battery may be dead. I opened the hood and measure the battery with a digital multi-meter and there was only 2 v DC - the battery needed to have 12 v DC to start the engine. Since I had a battery, I charged the battery for 3 hours and then I was able to start the engine. I used the car for 4 days and left it park for 8 days to see if that would happen again - but it did not. I said to myself that if I had left the car at the airport for a week and I may not be able to get home with the 2015 Ford Fusion. I said to myself that telling it to the dealer and they may not believe me so that is why I am writing this report to NHTSA.