general problems of the 2016 Ford Fusion - part 1

I own a 2016 Ford Fusion that is included in NHTSA recall campaign 25v695 and Ford recall campaign 25sa9 concerning rearview/backup camera failure. The backup camera intermittently fails to display video when the vehicle is shifted into reverse. Instead of showing the view behind the vehicle, the display shows an error message. This problem has been occurring intermittently for the past few years. I received notification of the recall inxxx. In xxx I contacted loveland Ford in [xxx], regarding the recall repair and was told that Ford expected parts to be available in xxx. On sxxx, I again contacted loveland Ford and was told that they did not have any timeframe for when parts would be available. The most recent backup-camera failure occurred on xxx (pictures attached). When the camera fails, the driver loses the rearward video view while backing and must rely only on mirrors and direct visual checks. Because the failure is intermittent, the camera cannot be relied upon to operate when needed. My [xxx] son began driving this vehicle in xxx. Reliable operation of the backup camera is especially important for a newer driver, and the continuing lack of a repair or estimated parts availability leaves an unresolved safety concern. I am submitting this complaint to document the recurring backup-camera failure and the continued unavailability of a recall remedy for my vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I was notified of a safety recall regarding the back up camera going black or not working in October of 2025. The camera does not work and the cars design makes it hard to see out of the back window when in reverse. We have contacted the dealership several times trying to get it repaired but they always just say they don't have a solution. Not sure how to proceed and could use some help getting this repaired. We are coming up on a year of the notice.

My antifreeze and oil keep going empty after driving the car after so many days. . . . . There is no leak on the ground, and I do not smell anything inside the cab. No lights are on the dash I took it and has them plug it in just incase and the only thing that came back as a possible issue is the brake pad. Otherwise they said there was no issue however, there is an issue and no one can seem to figure out what it is!.

The back up camera recall has been open since 10/2025 . I was backing up using the camera than it just went blank.

My rear view camera hasn’t worked since October 2025 and I’ve had multiple incidents where I’m reversing and almost hit a pedestrian. . This is a big problem for me because im used to having my rear view camera. . I don’t understand why it’s taking so long to find a simple fix to this issue. . I’ve waited for almost a year and still nothing. . When will this issue be resolved?.

The component that fail was the backup camera, and the dashboard screen was black. I was looking at the screen backing up, and I seen that the camera was black and had like colorful lines on it, and also my screen. One side was like a black spot inside of their screen on the deck of the radio. I proceeded to back up and turn my wheel and that’s when I a bump and grinding sound. Therefore, once I stopped backing up, I got out the car in my passenger rear bumper was hanging down, and I had a dent & white paint is coming up the side of the back passenger rear end. The paint that came on the rear passenger side was from me begging into the pole. I have called several times teo different Ford dealerships to see if they have the part for my car the camera & dash screen. Unfortunately, I was informed that the part have not came in and then I need to wait until another notice but I seem to have an accident since I called in April of this year 2026, and I also called in may and now I have had accident in June from this problem. Ford should have the parts or replace with updated parts. Due to this I am scared of backing into something else. I hope Ford can fix this recall on my Ford Fusion. Instead of getting legal advice for this issue. I just would like for this recall be resolved.

Back-up camera shuts off during operation. Works intermittently and never for a full operation. This is a 2016 vehicle. Ford has be unable to remedy the situation. Camera has been replaced as well as software updates installed. No fix in sight.

The rearview is not working consistently and caused me to back into a pole.

Backup rearview camera a rear view camera that displays a blank or distorted image while in reverse can reduce or distort the drivers view of what is behind the vehicle, increasing the risk of a crash.

Transmission valve body w/solenoid, diagnostic.

We had the door latch recall fixed just over a year ago and now our door won't close. The latch is broken again and it needs to be fixed free.

I am requesting formal escalation and review of my case due to a repeat failure of a safety recall component that has rendered my vehicle unsafe and not safely operable. My vehicle is a 2016 Ford Fusion. In 2024, a door latch safety recall repair was completed at an authorized Ford dealership. The same door latch has now failed again, causing the door to not close or latch at all, creating the same safety condition the recall was intended to correct. Both the dealership and Ford customer service have declined assistance on the basis that the recall repair was previously completed. However, this is not a new or unrelated issue — this is a repeat failure of the same safety-critical component addressed under the recall. This condition presents an ongoing safety risk, and the vehicle cannot be used safely in its current state. I have already filed a formal complaint with NHTSA documenting this repeat failure and Ford’s refusal to repair the issue. At this time, I am requesting: review by a supervisor or escalation specialist consideration for goodwill or recall-related assistance resolution of this repeat safety defect without cost to me please provide: confirmation that this case has been escalated a written response explaining Ford’s position any options Ford is willing to offer to address this safety concern I am requesting this review in good faith and hope Ford will stand behind its safety recall repair when the same defect has clearly reoccurred. Thank you for your time and attention. I look forward to your response. Sincerely, [xxx] & [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The backup camera is malfunctioning. I brought in the car to the mcgovern Ford dealership for repair, but they stated the remedy was not yet available. It’s been over a year with a distorted image displayed on the screen, and it causes a huge distraction/confusion while reversing. It occasionally goes black, causing a dangerous situation while reversing in public areas. It began displaying a “repair needed, contact Ford dealership” notification only after the camera had been distorted. This puts pedestrians/other vehicles at risk because it inaccurately displays where they are/ how close in proximity they are to my reversing vehicle. I have to turn my head to check my surroundings, but the distorted image displayed on the screen distracts/confuses the driver. It has been confirmed by the Ford dealership.

Transition light it pulls when put into gear and lost power when trying to accelerate when driving.

Rear view camera goes crazy when in reverse, sometimes shows a blank white screen, sometimes a message appears that the camera is not available and to contact a dealer, it will randomly activate while driving forward sometimes immediately after putting it in drive and other times after driving forward sometimes immediately a while after continuously driving for a while without having put it in reverse at at point. It also has no sound through any setting: radio, satellite, or bluetooth.

My 2016 Ford Fusion back up camera has failed which is a safety issue. I am unable to have it repaired or replaced because Ford motor company hasn't made parts available. It is Aug 2026 and this recall went into effect in oct 2025. It has almost been a year. How long is it acceptable for a company to keep from fixing a known safety issue.

Rear camera sometimes displays black image or error message when I shift into reverse , I was notified by my insurance company there was a active recall on this specific part on the car - it has been about 2 months now and I am still unable to get to problem fixed as the parts are not available.

There is an issue with the reverse view camera screen is distorted and blurry. View is difficult especially when reversing.

The backup camera was intermittently showing no image and now it says "camera unavailable. Contact your dealer. " this impacts the safety of myself and others while backing up the vehicle. I have not taken the vehicle to a dealer yet but it can be reproduced if requested. The intermittent loss of image started last week and slowly led to the camera no longer working at all.

We received the notice about this recall in October 2025, more than six months ago. In our estimation, this far exceeds the reasonable amount of time that should be allotted to a company before a fix needs to be available and completed. This is a serious safety issue, and we have almost been in accidents because of the lack of camera. Dealerships have brushed us off when we asked about the status of the recall, as though it was unimportant. Is there anything we can do light a fire under Ford, or to force them to provide a replacement vehicle for us? thank you,.

I received a recall notice in October 2025 for the back up camera on my car. As of now, there is still no remedy. This puts me and others at risk of potential injury. I have waited patiently and still no solution. Can you help me?.

Backup camera has failed. Again. It was first replaced in 2020 under extended warranty. Now it has failed again.

I read this following article: [xxx] my 2016 Ford Fusion experiences this issue. I was curious why the Fusion is not included in the recall? thank you. [xxx] c- [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The backup camera on our 2016 Ford Fusion has worked intermittently for quite some time now. (couple of years at least. ) sometimes when we shift to reverse we get a black display screen, sometimes we get a distorted image, sometimes we get a message saying no camera is available, other times it works normally. The symptoms sound like the ones described the vehicles that are involved in the current rearview camera recall. I had seen rearview camera recalls for Ford products in the past and expected our car to be covered eventually since the symptoms sounded so similar. We have not taken it for repair at our dealer as we have been waiting for a recall. Reporting it now in the hopes that the recall will be expanded to other models that seem to have similar safety issues.

My 2016 Ford Fusion eco boost suddenly began overheating and the sensor would go off then on. I can’t even drive 10 feet. This problem has been consistently happening even after multiple repairs.

My complaint is, why does my 2016 Ford Fusion 1. 5l 4-cylinder ecoboost engine continue to be excluded from these major recalls? it's not fair as I deserve to have my engine, clock spring, & my rear view camera replaced just like the other Ford vehicles! I purchased my 2016 Fusion in 2018 & only a couple of years later I started having problems with the rear view camera but the dealership said that it wasn't covered under the warranty. I have always smelled engine coolant & oil but was always told that there is nothing leaking on the ground so there's nothing to worry about. Also I reached out to you guys in 2024 with the gmail address of [xxx] ) about my steering wheel clock spring & never heard anything back, so I purchased a new one on [xxx] & replaced it myself when it arrived. Also earlier that day, I had my valve cover replaced at brad howell Ford in kokomo, in because I have been constantly losing oil & smelling oil burning. Even after that, I continued to smell oil & engine coolant but still get told that there's nothing leaking. Well my next oil change after that, I told them to check again because I had to add more oil, & that's when they determined that it was the turbo drain tube, which they replaced on Nov. 5, 2024. That stopped the oil smell, but I continued to smell engine coolant which I continued to report to them, & at each oil change, they continued to top off the engine coolant. On Aug. 12, 2025 brad howell Ford decided to run a camera down into my cylinders & discovered that there's oil & coolant leaking down into my #2 cylinder. I contacted tonia frataccia, customer experience specialist, Ford cx/team, & I was told that my VIN# didn't make the recall list & that's why my engine wasn't replaced. It's not fair as my vehicle has the same defective engine & parts as the other recall vehicles & I deserve to have my car repaired also at Fords expense. Please help me, I need my car. Thank you for listening. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

When in reverse the backup camera glitches sometime, it doesn’t even come on. There’s a knocking under the hood. I’ve been told that is the fuel pump . After getting gas and trying to turn the ignition back on it stalls, it takes sometimes 3 to 4 tries before getting it started. After having repairs done to brakes, tires, and more, the abs light is still on and sometimes the brakes act like they don’t wanna stop. I only have a picture where the camera is not working. It’s glitching. I’ve taken it to shops, but forgot to get the invoice to know in reference to everything else that’s going on. I haven’t made any repairs yet that’s in the works.

I was driving on the expressway. My car went into limp mode it didn’t stall completely out, but I was not able to accelerate any eventually the wheel became tight. Every light came on. . I made it safely off the expressway. My car would not start the odb port is not reading. I’ve taken it to several mechanics all of them say that it’s my pcm. They said my pcm needs to be reprogrammed. There’s currently an active recall from my exact car but when I search my VIN it tells me I have no active recalls.

Submitting safety recall that has not been addressed in a timely manner. Company still has no parts to repair safety issue that was formally identified almost 12 months ago. Issue was identified by driver prior to recall. Dealer continues to have no anticipated timeframe of when parts or reasonable repair will be available for identified safety issue despite calling every few months for more than a year.

Backup camera seldom works. It will often display an error once gear is shifted into reverse that the camera is unavailable. Other times it will glitch into a blue screen and then display the error message, or it I’ll work with no issue. This issue began about three weeks ago.

Rear passenger seat belt will not release lock/tension/broken. Will not allow rear occupants to buckle in. Safety issue. Seems to happen on most 2013+ Ford vehicles specifically trims like titanium with a 'inflatable belt" this issue should be recalled free of charge, it is a major safety issue not to be able to use a seatbelt. The best remedy would be inspect and replacement of broken components. Both occurred over 80k miles one being a truck (entirely different vehicle).

Back up camera cuts in and out, sometimes works correctly, other times doesn't come on at all, other times comes on and in the middle of backing up shuts off, this has been going on for years and now I am seeing recalls by Ford of other models being recalled for back-up camera failures and I believe the recall should include 2016 Ford Fusions.

The back up camera does absolutely nothing to notify the driver if it's getting too close to something or someone. It does not show the green, yellow or red lines as you're reversing and it does not even beep when approaching something too closely. It's just there. No purpose. There luckily had been no incidents so I put today's date as I fill in this form.

While backing up, the rear came will show a black screen on the display or a message to contact the dealership. This isn't a constant issue, but comes whenever. I took it to the dealership a few years ago, but because it wasn't happening then, they said there was nothing they could do.

The rear camera change to black screen.