general problems of the 2017 Ford Fusion - part 1

The contact owns a 2017 Ford Fusion. The contact stated that while her granddaughter was driving at an undisclosed speed, the steering wheel detached and was left hanging. The driver moved over to the side of the highway. The contact stated that the steering wheel was previously repaired under NHTSA campaign number: 18v167000 (steering); however, the failure occurred. The vehicle was towed to a local dealer but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.

Car warning states “steering assist fault service required” total loss of power steering in the vehicle after sat parked for a week, vehicle started without issue, no warning codes can be found with obdii scanner.

The contact owns a 2017 Ford Fusion. The contact stated that the steering wheel was loose. The contact was able to rock the steering wheel approximately 3/8 of an inch in either direction. There was no warning light illuminated. The contact researched online and related the failure to NHTSA campaign number: 18v167000 (steering). The contact called a local dealer and was advised that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included. The failure mileage was approximately 100,000.

The contact owns a 2017 Ford Fusion. The vehicle was started; however, the steering wheel failed to function as intended. The contact moved the gear shift lever to reverse(r), and the steering wheel seized. The tow truck driver had a difficult time trying to move the vehicle onto the flatbed truck. The vehicle was towed to the dealer, where it was diagnosed that high friction on the gear and the entire steering alignment needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving 50 mph and making a left turn, the power steering failed to function as intended. The contact stated that the steering wheel had seized and became difficult to maneuver. The vehicle was taken to the dealer where it was diagnosed with rack and pinon failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 69,236.

The contact owns a 2017 Ford Fusion energi. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel feeling abnormally loose. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering column fastener. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 18v167000 (steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 60,000.

The shifter cable bushing was no longer present and the shifter cable detached, causing my car to be unable to move out of park. I was actively driving the vehicle, backing it out when this happened, leaving me and my car stuck in the middle of the lane. This problem has caused a recall on earlier years of the car, making it a known issue. There were no symptoms prior to the problem, but many warning lights on the dash claiming to need repairs immediately following the incident.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly. The power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 18v167000 (steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 69,000.

I was driving my car one day and the power steering fault message popped up on my dash of my car. So I turned around and went home. I turned the car off and then turn the car back on. Then the power steering fault message showed up with other warning messages. So I tried turning the steering wheel and noticed there was no power steering at all. So the next day I had it towed to the Ford dealer to have them look at it and fix the issue. They ended up replacing the rack and pinion and the power steering motor. When I picked the car up I asked the service person if it was a common part that broke on the car and he said it was a common part that broke. I was surprised that they had that specific part in stock when they told me the problem. Also I was not happy that I had to $4,400. 00 to fix it. In my mind if it is a common part that breaks then why hasn't been a recall on that part.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel was extremely loose, prompting the contact to pull over to the shoulder of the roadway. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA campaign number: 18v167000 (steering), but the VIN was not included. The failure mileage was 82,000.

While traveling down the road, suddenly the steering gets hard to turn and the antilock brake system goes out. Usually, you can correct the problem by stomping on the brake or turning the car off and back on. Several warnings come up including advancetrac failure. It’s a very dangerous situation when your power steering goes out while traveling down the road. This same issue has occurred more than 5 times.

The contact owns a 2017 Ford Fusion. The contact stated while reversing, the steering wheel was significantly loose. There was no warning light illuminated. The contact stated that the failure persisted while driving. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the recall repair of NHTSA campaign number: 18v167000 (steering) was previously completed on the vehicle. The contact stated that the recall remedy failed to fix the vehicle. The failure mileage was approximately 90,000.

Accident.

I got in my 2017 Fusion se to leave my house. As I started out of my driveway, I noticed that the steering was hard and I had a " steering assist fault, service required" lamp on. I did not drive the car that day. The car drove fine the day before. I called my local mechanic to take my car into the shop to have him check the vehicle. As I drove the vehicle to the shop, I noticed that it was very hard to steer and the steering made a grinding noise. The shop called later and advised that the rack and pinion sensor was bad and needed replacing. The shop advised that the only way to repair it was to replace the rack and pinion. My mechanic advised that he has seen this problem with other 2017 Ford Fusions. The shop advised that the cost would be $3000. 00. I was shocked at the cost, but I authorized the repair. The mileage on the vehicle was 39,650. I am just thankful that I was not driving the car on the road at the time that this went bad. There was no warning with this. I did look on this web sight and found that this is not an uncommon problem with the 2017 Fusions. I believe that because the sensor cannot be replaced on its own, that Ford should fix this dangerous problem and do a recall. How long until this happens a second time? should I sell this vehicle before it happens again? I just hope I am not driving the next time the sensor goes out.

Driving straight and the steering locked up causing the car to veer to the left and was not allowing her not to be able to turn the car. My 19 year old daughter ended up hitting a fence and totaling the car.

The contact owns a 2017 Ford Fusion. The contact stated that after his son came to a stop at a stop signal, there was a loss of power steering and the steering wheel became difficult to maneuver. The tpms warning light was intermittently illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power steering control module needed to be updated and the steering gear assembly needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 59,250.

I had just left my sons school and was on my way to pick up my daughter. In the middle of making a left turn into oncoming traffic, my steering wheel locked on me making it hard to complete the turn. Cars were approaching from both directions and honking at me to get out the way. I looked at the dash and noticed a message saying service advance trac. Then another came on saying no bill start assist. Then the traction lights came on. I was able to safely move out the way. I had 2 mechanics look at it. One said it was the steering rack and another said the electronic steering wasn’t communicating with the cars computer system. The one that said the communication was off plugged the car into some type of gadget and the car was working fine for a month or so. Then it happened again. I need my car but I am also afraid to drive it because of this.

Driving vehicle, steering assist fault light comes on, steering wheel locks and vehicle becomes very difficult to operate. Locally, Ford dealership will not inspect as they will not take any calls in the service department. This is the second time this has happened to this vehicle. Vehicle has been previously taken to dealership, to which dealer was “unable to diagnose issue. ” vehicle was subsequently repaired, as an independent service center was able to diagnose issue and repair. Vehicle drove well for 4 months until today, when second incident occurred. In this situation, other vehicles on the road were in danger as I was unable to turn from turning lane, driving into outer tuning lane, almost striking another vehicle. Luckily, I had slowed down enough for vehicle to drive passed me without incident. There is something inherently wrong with the 2017 Fusion’s power rack and pinion gear, and I implore Ford to do the right thing and look into this matter, as this issue is ongoing and widespread.

Steering wheel wobbles and is loose. Can pivot up, or right / left about an inch. Not a rotational loose (like worn bushings). Pivot point is right behind the wheel itself, as if it was the bolt that is part of other recalls (but 'not applicable' to my VIN???). Only 33k miles on car. 2017 year Fusion. Taking to dealer to "fix" today. Issue noticed during light morning commute on 5/18/2022 no other inspection to date. No warning lamps, messages, or other notices, now, or prior.

Power steering became difficult to turn and handle while driving, this just suddenly happened without warning, my son's safety was at risk by not being able to handle the steering, shortly after the steering assist fault warning light came on, service traction advance warning light and hill assist not working light came on. He shut the car off for about 10 mins and restarted the same lights are on. He is unable to drive it due to the steering is so hard. About 2 weeks prior to the above incident, transmission went out (it was repaired). Waiting to hear back from warranty company.

I drove about 11 miles total to get on the interstate, when I was about 7-9miles into my drive, my steering wheel started to lock up. I slammed on my breaks, and kept twisting and turning my steering wheel for about 2 miles to the nearest gas station. I had tons of lights pop up on my dash and they said my steering system is failed. Something along those lines. It said something about my shifter being messed up as well? I have had 0 lights on, 0 warnings, nothing. If I was going any faster than I was I could’ve been seriously injured. I almost ran straight into a bridge before I slammed my breaks on to ensure I wouldn’t hurt myself or wreck the car. Not sure why my steering would just all-of-the-sudden go out? I haven’t had any problems previous to this situation so it’s very unsafe and honestly terrifying. This situation could’ve gone south really fast, if I would’ve been on the interstate it could’ve been fatal.

On the highway we lost the steering assist function. The dash lit up with steering assist failure. Due to this system failing on the highway, I almost had an accident while in a turn, I went across the rumble strips toward the wall and just barley missed hitting the wall. When the power assist failed this made the vehicle harder to control then a standard manual steering car, it took a great deal of force to control the car.

The contact owns a 2017 Ford Fusion. The contact stated while driving 75 mph, the service advancetrac and another unknown warning light was illuminated. The contact stated that the steering wheel became difficult to turn. The contact was able to drive to his destination. The contact took the vehicle to the local dealer and made them aware of the failure. The contact was informed that NHTSA campaign number: 18v167000 (steering) was not associated to the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 132,748.

The contact owns a 2017 Ford Fusion. The contact stated upon starting the vehicle, the "power steering assist fault" and "service advance track" messages illuminated on the instrument panel. The contact stated that the steering wheel lost power steering and was significantly more difficult to steer. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The contact referenced NHTSA campaign number: 18v167000 (steering). The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 34,886.

While driving the steering feels lose like when I turn it feels as if it going to steer my car into a circle. It is very touchy on the steering not sure if it needs tightened or just simply fixed from the recall.

Turning into my neighborhood at about 10-15 mph the left wheel and hub fell off causing the car to crash into the pavement. This caused alot of damage to the front bumper and fenders. And the linkage to the right wheel. Ford said it was because I hit something but I did not hit anything and my car stopped dead in the middle of the road.

I was driving home one night on gordon dr in ruston, louisiana when an animal entered the road so I steered to the left to avoid the animal and suddenly loss control of steering. This caused me to crash into a ditch with a cement drain. My car proceeded to drag on the ground so I did not drive it and reported it to insurance and it was declared totaled.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at various speeds and parked the steering wheel felt loose. There were no warning lights illuminated. The contact called sons Ford auburn (2305 s college st, auburn, al 36832, (334) 246-0766) and informed the dealer of the failure however, the vehicle was not diagnosed nor repaired. The contact referenced the failure to NHTSA campaign number: 18v167000 (steering). The manufacturer was not notified of the failure. The failure mileage 35,090.

The steering wheel has been loose for a couple years and seems to be getting worse. There is a lot of play in the steering wheel. I know there have been recalls on other models and it seems like my car is affected as well.

I just purchased this vehicle from a private dealer (american car center in GA). In less than 2 days the error message popped up. They wont fix the issue and Ford wants me to pay to get it on the computer to see whats wrong with it. I only had the car for two months and now I will be out of pocket! its not fair!!!!!!!!!!!!! someone needs to fix this issue!.

Bought the car used from hertz. Steering wheel is extremely loose and has lots of play when guiding the wheel. Recalls for this problem but not my VIN.

The contact owns a 2017 Ford Fusion. While driving approximately 70 mph, the steering wheel became really loose and caused the vehicle to veer to the right. The vehicle crashed into a ditch and struck a tree. All the air bags deployed except the one in the steering wheel. The contact stated that the steering wheel felt loose everyday ever since the vehicle was purchased in September of 2018. The contact was transported to the hospital via ambulance. The contact was treated for back pain and released the same day. A police report was not filed. The vehicle was towed to a body shop and then to the contact's residence. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 38,000.

Steering wheel became noticeably loose and wobbly while driving.

Recall on bolt with steering wheel.

Tl the contact owns a 2017 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 18v167000 (steering); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the steering wheel seemed to be looser than average steering wheels. The contact called walnut creek Ford (1800 n main street, walnut, CA 94596, 925-932-2900) and was informed that the manufacturer would not provide parts for the recall until approximately April 30, 2018. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,650. Parts distribution disconnect.