general problems of the 2020 Ford Fusion - part 1

I keep getting shift sys fault error. My car will not move out of p (park). I towed my car to repair shop on 2/11/2026 - 02/13/2026 the mechanic told me he replaced the bushing kit and the gear dial. Less than a week later on 02/26/2026 I got the same error and was able to drive my car to village Ford dealership (my car is still there) I was told on Monday that the technicians thought they fixed the issue but the same thing happen and now they are unable to get the car out of p (park) and that the technicians would have contact Ford hotline because the repairs are not working. The issue was once recalled on older Ford Fusions but according to google 2020 Fusions have reported the same issue.

I don't know what failed, but my vehicle spontaneously combusted this morning in front of my apartment. And is a total loss. Fire marshal's [xxx] ) case# xx-xxx. The fire also destroyed the vehicle sittling next to it. We are lucky the building didn't catch on fire. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

"the incident occurred immediately after shifting the vehicle into reverse and starting to move. The engine suddenly shut down with a 'system performance' alert, and cooling fans engaged at maximum speed. Moments later, a thermal runaway event began in the high-voltage li-ion battery pack, leading to a catastrophic fire. This is directly related to recall 23v440 / 23s33 (becm failure). The fire was extinguished by the local fire department in telavi, georgia (country). ".

I am reporting a life-threatening incident involving my 2020 Ford Fusion phev. On December 5, 2025, while my wife was driving on a public street, the vehicle suffered a sudden, complete engine failure followed by smoke and fire originating from the high-voltage battery pack in the trunk. There were no prior warning signs or dashboard alerts before the incident. This vehicle was sold via iaai auction in September 2023 without disclosing the active, critical safety recall (NHTSA 23v440 / Ford 23s33) issued in June 2023. This non-disclosure placed my family in extreme danger. When the fire started, my wife was in a state of panic. I arrived at the scene before emergency services. Being a technician, I performed a high-risk manual extraction of the burning battery pack to prevent the entire vehicle and the surrounding residential area from a potential explosion. I risked electrocution and toxic chemical exposure to save lives. The damaged battery pack is currently preserved and available for professional inspection upon request. As a result of the fire and exposure to extinguisher chemicals, I suffered respiratory distress and asthma-like symptoms for several days. I have contacted Ford motor company through official channels and documented all interactions. Ford representatives stated that they 'only assist customers in the united states' and local representatives in [xxx] have officially refused to provide the remedy, stating they are not authorized or equipped for this specific recall. I am now left with a charred, unusable vehicle. I demand a full investigation into the failure of the recall remedy process and manufacturer liability for these life-threatening damages. ( form fields about my location are place holders. Contact me in [xxx] (country) at [xxx] / [xxx] ]. I hope you do don't ignore our lives due to geography. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

2020 Ford Fusion se- transmission problems. Only 98,000 miles on the car and have had issues with this transmission after a year of having it. Transmission fluid was good but there is a small leak, slipping gears, winding, and gear auto shifting back to park. No combustion or power until it hits 60 mph. Has been checked by mechanics. No lights on dash at all!.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

Since day number one this vehicle has had an issue of maintaining a charge even when you drive it regularly , if you don't start it the next day it needs a jump , agew days after purchase a new battery was installed and the problem persisted , this vehicle has the same issues as the other 2020 Ford Fusion models that have been recalled?? but unfortunately under the VIN there has been no recall when this vehicle suffers from the same issues the ones that have been recalled suffer from just add it like the others please . The incident has happened every day since 2020 if you miss a day starting it the next day it needs a jump even in warm weather , and it's been driven . ,just doesn't hold a charge I assume , needs a jump there's a record on the Ford app of the numerous jumps for rhe vehicle.

Randomly 'service advance trac', 'pre-collision assist not available', lane assist not available', power assist steering not available', hill assist not available', warning lights appear. When they do I completely lose power steering. Which is extremely dangerous while driving. Most the time I can turn off and restart the car and it goes away. However, now it has become more frequent and has started losing complete power of the car turning off while driving. I almost died on the interstate. Ford dealerships only recommendation was a new circuit board that was like $5k, more than the car is worth. They said it was something common with the Ford Fusions, thats why they were quit being made. I researched and it is a common issue, but no recalls have been made???!!???.

I purchased a used 2020 Ford Fusion from carmax n 2023 with about 56,800 miles. A week later was involved in a nor side impact accident on the back end driver side, insurance paid for a dinted door and there was no other issues with the vehicle according to sons Ford. In 2024 I was on the highway (going about 80 mph) when my engine light came on, no more than 3 minutes later all the lights in my car flickered and I lost power to my entire car almost causing me my life, roadside assistance and a mechanic who had thankfully pulled over explained that my alternator completely shredded my belt. I paid for both my alternator and belt to be replaced but most recently (2025) I continued to whirring and knocking noises for 3 days (no warning lights) , I took it to firestone who stated I needed a motor repair so I got it towed to the dealership. A Ford certified mechanic stated my flex plate was cracked and it begin breaking off and how I needed a new starter as well leaving the car inoperable. They confirmed this was very uncommon due to the car age and the miles on it (80,000 mi) I’ve also reviewed the complaints on NHTSA and it looks like a lot of 2020 Ford Fusions are having these issues but yet no recall.

Component or system that failed: flex plate, engine electrical system, and alternator (possible related failures). The issue has been diagnosed by a licensed mechanic and is available for inspection upon request. Incident description: on April 15, 2025, while driving my 2020 Ford Fusion se 1. 5l turbo, the vehicle suddenly experienced a total power failure. The check engine light began flashing, and the battery light blinked rapidly. Within seconds, the engine shut down completely while I was mid-drive in traffic, leaving me stuck and unable to move for over 20 seconds. This was a terrifying and dangerous situation that nearly put my life at risk. I was eventually able to restart the vehicle, but it began shaking and rumbling violently — worse than ever before. This issue was never present before my car was involved in two separate collisions, where both other drivers were found 100% at fault. The vehicle was repaired at fix auto santee (a usaa-assigned body shop), but they failed to inspect internal components. A licensed mechanic at j&l auto care later confirmed a broken flex plate and advised it was unsafe to drive. This problem has not been addressed or fixed by the responsible insurers (usaa and aaa) or the body shop. It has progressively worsened and now created a life-threatening situation. Warning lamps or symptoms before failure: a rattling and vibrating noise began immediately after I picked up the car from the body shop in March 2025. No lights were initially present. The electrical and engine lights only appeared on April 15 when the engine shut down mid-drive. Inspected •independent service center (j&l auto care, diagnosed flex plate failure) •usaa and aaa were informed but refused to cover or further inspect the damage •fix auto santee heard the issue but refused to inspect, citing body-only service problem available for inspection: yes — vehicle is currently undrivable and available for full inspection.

My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the pcm is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.

When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and for some reason the problem never got resolved. I have been sued for the remaining balance now despite that toward the end of my time owning it the vehicle was reving out with barely any pressure on the gas pedal, having issues braking on its own (anti-collision assist), and occasionally the steering wheel would jerk me in to oncoming traffic. I am just trying to get a recall issued at this point because this car is going to kill someone if it stays on the road.

Component: electrical system, engine I have had this sensor that makes my check engine light stay on 3 separate times! this needs to be re called I see multiple complaints with the same concern.

The alternator was producing too many volts, which would short circuit the battery and electrical components in the car. This would cause the car to lose power and not be able to accelerate. My car would randomly lose power on the highway, with no warning, resulting in my car suddenly slowing down. This was dangerous for the cars around me who are going 60+ and then my car quickly drops to 40 or less mph. In addition, to solve the issue I would have to pull off onto a shoulder to shut the car off and back on. This issue started around 3-4 yrs ago and has gotten worse as time passed. The problem was identified and resolved by firestone when they ran a diagnostic. No check engine light was on in the car to alert me of any issues. I replaced both parts on the car.

The contact's husband owns a 2020 Ford Fusion. The contact stated that immediately after her husband had left the dealer after an oil change, the "stop safely now" and "check engine" messages appeared on the instrument panel after an attempt to start the vehicle. Several attempts were made to restart the vehicle; after the vehicle was started, the vehicle was taken back to the dealer. The vehicle was scanned; however, the dealer failed to duplicate the dtc code received on the scanner. The battery was reset, and the messages were cleared off the vehicle. The contact stated that several days later, the contact's husband received a "battery preserve mode" message through the Ford app about the vehicle. The following day, the contact's husband experienced the failure that that had occurred after the oil change. The contact stated that after a successful restart of the vehicle, the messages disappeared. The contact called the manufacturer and was informed about NHTSA campaign number: 23v440000 (electrical system) which the agent linked to the vehicle failure; however, the contact was then informed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 54,000.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds there was a humming sound coming from the front end of the vehicle. The contact stated that intermittently the vehicle hesitated to start. The tire pressure warning light illuminated; however, the tires were new, and the air pressure was correct. The vehicle was taken to the dealer who was unable to diagnose the failure. Approximately three days later, the vehicle began making a clicking and vibrating sound while driving at various speeds. The vehicle was shaking while driving at various speeds. While attempting to pull out of the garage the vehicle began making a clicking sound as if the engine was failing and the vehicle lost motive power. The check engine warning light was illuminated. The contact had the vehicle jumpstarted. The contact stated that the failure occurred once the temperature outside was colder. The vehicle was taken to the dealer who diagnosed that the hybrid system failed, and the contact inquired about trading the vehicle. The dealer inspected the vehicle a second time and determined that there was no failure found. The vehicle had not been repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 51,000.

Blower fan stopped working in middle of heat wave. Vehicle is only 4 years old and system not functioning with heat or cold settings.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The entire media display gets stuck off or will freeze up, when I place the vehicle in reverse the rear camera comes on but parking assist, the rear sensors and cross traffic sensors won't work. Once I place the car in drive the display will either stay all blue or shut completely off. I cannot adjust the climate control, use gps, or use the media. I have to shut the car off and then after about 10 minutes there is a bunch of clicking noise under the dash and after it stops clicking I can restart the car, the display will sometimes begin to work and if it dossent then I have to shut off the car again and go through the motions again. It has started to be more and more frequently, at first it was maybe once a week and now it is happening at every start.

I am aware of the recall on the Ford Fusion plug in hybrid and for that reason I do not plug it in. We are supposed to use this as a regular hybrid until the fix comes out. That said, my car turns off randomly in traffic. All the warning lights turn on and the car fully shuts down and has to restart. This happens without warning, while in traffic. Last week it happened 3 times on one single drive home from picking up the kids from school. This is not supposed to happen if we aren’t plugging it in, but it’s happening and Ford said they think it’s related to the recall (they’re holding on to it for the next five days and I’m on my own for car rental fees). Totally unsafe to just stop working in traffic, even when not using ev mode. This is going to hurt someone.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact stated that while attempting to start the vehicle, the vehicle was not responsive. The contact attempted to recharge the battery despite the recall instructions and was unable to start the vehicle. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The center console display unit acts as though "ghost fingers" (internet term) are continuously exercising the display, since at least December 2023. If on climate, it will turn the climate controls on and off, and if on phone, it will attempt to delete phone contacts. The only screen that is safe to leave the display at, is navigation, so that it continually flickers and moves the map around the state, country and world. I cannot turn off the steering heater, or change climate direction to vent or floor without accessing the climate screen while driving. I have had to unpair my phone, and so 911-assist is no longer available. Periodically while driving, the screen will switch over to climate controls, and then I have to switch it back, pressing navigation multiple times until it responds, while driving. These actions make driving the vehicle unsafe. The dealer acknowledged an internal bulletin in January, that said a software update was needed to address this known issue, but none was available. They have been unwilling to provide any of that in writing. Please contact me for a 165mb video of the the screen, which includes my attempts to access screen functions.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The VIN does not show a safety recall however the exact year, make, and model shows the same problem I am experiencing. My 2020 Ford Fusion hybrid is in service again. Been getting service with same issues since 2022 to current. I lose power, had battery replaced check engine light on I had the battery replaced again, currently being service I was informed yesterday that in the back of the car by the motor there were noise and found out wires were fried, I was informed the car needs a new pcm. . . Power control model. Same as the recall on the 2020 Ford Fusion recall. But does not show up under my VIN number which is. 3fa6p0lu1lr218690. But the car is still at ron tirapelli Ford. 4355 w jefferson st. Shorewood, IL 60404. I was also informed that the pcm is on back order, and it is on back order until next November of next year. My car sits at the dealership until then. But the sound of things the car could have started on fire harm anyone in or near it and could have destroyed the car and leave me stranded.

At first the check engine light was on and the car would not start. The dash would display all the lights and at one point it turned off while driving luckily I was going 20-30mph. Took it to the dealership and they said an intake valve had to be replaced and it was covered by the warranty. Next the engine light was on and a map censor had to be replaced which wasn’t covered. Once again the engine light and service light came on and the code is saying the same censor needs to be replaced. Each time it has effected how the car drives and is dangerous especially on the interstate because it will not go over 20mph. When the car is in reverse it will shake and turn off displaying auto start stop issue and place the car in park. It will then turn off. It is hit or miss on when the check engine light and maintenance light will come on and each time the symptoms are the same. No one has provided a solution. This has been on going for almost a year.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The first time the incident happened I was driving home from work, I took and a turn and lost power, the car indicated a message that read " auto startstop shift to p, then restart engine. I tried starting my car a few times and it turned on. A week later I was driving on the highway and it happend. I pulled over and same thing. I took it to a Ford dealership and they couldn't replicate the problem.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA campaign number: 23v440000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Car can catch on fire due to hybrid battery issue.

The contact owns a 2020 Ford Fusion. The contact received recall notification of the NHTSA campaign number: 23v440000 (electrical system) however, the parts to do the recall repair were not yet available. The contact stated that while operating the a. , the fan motor started to increase in speed and the battery became hot. The contact then stated that she unplugged the battery to allow it to cool then reconnected the battery. The vehicle was taken to the undisclosed dealer where the failure could not be duplicated, and the contact was informed that the parts were not available for the recall remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,000. VIN tool confirms parts not available.