Lane Keep Steering Assist Problems of Ford Fusion

The contact owns a 2014 Ford Fusion. The contact stated that while leaving a parking lot at approximately 10 mph, the steering wheel seized. The contact turned off the vehicle and waited for a while before restarting the vehicle. The contact restarted the vehicle 3 times before being able to turn the steering wheel; however, the power steering functionality remained inoperable. The contact stated that the service advancetrac, lane keep assis system malfunction, hill start assist not available, steering assist fault, and service required messages were displayed on the instrument panel. The dealer was contacted and informed of the failure. The dealer suggested that the contact take the battery to be tested. The battery was tested and there was no failure found with the battery. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.

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The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the lane departure assist failed to function as intended. The contact stated that while driving in the desired lane, the vehicle was pulling into another lane. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle had previously been serviced at the dealer several times. The contact stated that the engine and the transmission had been replaced after the vehicle was purchased a year ago. The manufacturer was made aware of the failure. The contact was informed of a possible buyback of the vehicle. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 51,000.

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