Lugs/nuts/bolts/studs Problems of Ford Fusion

The contact owns a 2016 Ford Fusion. The contact received notifications of NHTSA campaign numbers: 23v162000 (service brakes, hydraulic) and 25v695000 (back over prevention). The contact stated that the dealer had sent a mobile mechanic to the contact's residence to complete the recall repair of NHTSA campaign number: 23v162000 (service brakes, hydraulic). During the day, the contact checked the residence ring camera and noticed that two mobile mechanics had stopped by the residence to work on the brakes. The contact stated that after a while, both mechanics left the residence and left the hood of the contact's vehicle lifted. The contact stated that the mechanic returned after a while and continued servicing the vehicle. The contact noticed that the mechanic had difficulty with the lug nuts on the wheels and had to fracture the lug nuts to remove the wheels. The contact noticed that the mechanic had reinstalled the fractured lug nuts back on both front wheels. The contact had not test-driven the vehicle. The manufacturer was not made aware of the issue.  the mileage was unknown.

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The contact owns a 2010 Ford Fusion. The contact stated that while the vehicle was parked, the wheel studs on the front passenger’s wheel detached from the wheel. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 61,000.

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The contact owns a 2011 Ford Fusion. The contact stated that while driving at 25 mph, the driver's side front lug nuts split and the tire detached. The vehicle began to shake; the driver slowed down to 15 mph, and the vehicle stopped. There were no reported injuries to the driver and two child occupants in the vehicle. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA campaign number 11v574000 (wheels). The contact called the local dealer, who confirmed there was no recall coverage due to having aluminum rims, and the recall covered steel rims. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who called the local dealer to confirm the recall details. The manufacturer was contacted, who referred her to the NHTSA hotline. The failure mileage was unknown.

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The contact owns a 2012 Ford Fusion. The contact stated that while his son was driving at 65 mph, he had to pull over to the side of the road due to a flat tire. The contact's son had a difficult time removing the lug nuts. The lug nuts could not be removed with the tire iron. The contact called aaa, and it was difficult for the roadside assistant to remove the lug nuts. The contact was informed that the lug nuts were swollen due to the aluminum or chrome material. The contact stated that the roadside assistant had to drill the lug nuts to remove the lug nuts. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was unknown.

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The contact owns a 2011 Ford Fusion. The contact stated that while operating the vehicle, the message "power steering sensor fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while depressing the brake pedal, the vehicle was shaking and vibrating abnormally. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that while attempting to rotate the tires, the lug bolts fractured and needed to be replaced. The failure mileage was 170,000.