Sensing System Camera problems of the 2017 Ford Mustang

The contact owns a 2017 Ford Mustang. The contact stated that while reversing the vehicle, the "camera is unavailable" message displayed and the rearview camera failed to display an image. The vehicle was taken to the dealer, where it was determined that the rearview camera wiring was loose and the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 80,000.

There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.

See attached document for complaint.

The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, the back over prevention camera became distorted. The vehicle was taken to the dealer where it was repaired under NHTSA campaign number: 22v082000 (back over prevention) however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

2017 Ford Mustang. Consumer writes in regard to safety recall 22v-082.

The contact owns a 2017 Ford Mustang. The contact stated that while the vehicle was stationary, the gear shifter was shifted into reverse, and the rearview camera displayed a black screen with a message. There were no warning lights illuminated and a message was displayed that the rear camera was not available. The contact took the vehicle to the dealer for an unknown recall for the wiring harness. The vehicle was repaired; however, the failure with the rearview camera persisted. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with rearview camera failure. The vehicle was then taken to a dealer where it was diagnosed with rearview camera failure. The vehicle was not repaired. The manufacturer was made aware of the failure and offered the contact to get the vehicle diagnosed at the manufacturer’s cost. The local dealer was contacted; however, the vehicle was not repaired. The failure mileage was approximately 15,000.

I had a recall repaired on my 2017 Ford Mustang at a Ford dealership, the recall repair had to do with the backup/rearview camera not working properly. After they repaired the wiring in the trunk compartment, the back up camera is still not working properly and becomes blank or distorted when putting the vehicle in reverse. I called the dealership to have it looked at and fixed because the NHTSA website states that "dealers will inspect and repair the decklid wiring harness and/or replace the rearview camera, as necessary, free of charge. ". The dealership inspected my 2017 Mustang, again, and sent me a text message with a website link attached stating the cost for the repair and that I would need to pay for the repair totaling $316. 59.

2017 Ford Mustang. Consumer writes in regard to defective back camera.

The contact owns a 2017 Ford Mustang. The contact stated that the dealer previously serviced the vehicle under NHTSA campaign number: 22v082000 (back over prevention) however, the failure recurred with the rearview camera displaying a distorted image. The vehicle was taken back to the dealer where it was diagnosed that the aipm module needed to be replaced. The vehicle was then taken to j. C. Lewis Ford (9505 abercorn st, savannah, GA 31406) and the aipm module was replaced. The manufacturer was made aware of the failure and confirmed that the failure was not related to the recall. The failure mileage was approximately 60,000.

Backup camera is showing not available on a 2017 Ford Mustang with no remedies for 8 years.