Brake Disc Caliper problems of the 2010 Ford Taurus

When driving car the left rear brake would make a high pitch noise upon stopping and the brake would lock on momentarially. Had brakes checked for problem and was told the pads and rotors were in good shape and did not show any signs of wear or glazing. The service tech said the calipers tested good as well. Upon driving the car on another night for about 10 miles, the brakes acted up again and I walked around for a visual check. Noticed the left rear (drivers side) rotor was glowing red hot so I snapped a picture of it with my cell phone. The next day we scheduled a service at our local Ford dealership and I was able to show them my picture. They said they were going to order a new caliper and rear brake pads and would call when they arrived. We found out that these items are on back order from Ford. Meanwhile, no car was made available for us to drive until the repairs can be made so we are still driving the car. My wife needs to take a business trip (400 miles each way) and we are not sure if this car is safe. We are assuming that form motor company feels it is safe to drive this car since a loaner was not not offered to us. The brake rotor gets glowing red hot and actually illuminates our driveway at night when we return from a trip into town, which is only 4 miles away. We are particually worried about fueling the car up at a gas station with red hot steel glowing around gas fumes. The heat is so intense that you can feel it from 5 feet away. After reading many different brake complaints I discovered that Ford cannot keep up with brake parts which are regularly on back order. Not really sure why the NHTSA has not flagged this issue yet for a safety hazard. However, we will continue to drive this car until repairs are made and hope that Ford is confident that it is still safe to drive in the meantime.

I noticed a brake issue in 2011 and brought my car into Ford for repair. I was told there was no issue with my brakes. I brought my car to another mechanic who said the pedal was going to the floor and that there definitely was an issue. I brought the car back and they claimed there still was no issue. I called Ford customer care on 12/12/12 and after days of arguing they agreed to fix the front brakes. They advised that there was no issue with the back brakes. I still had a squeak but the pedal was no longer going to the floor. I was told a squeak can be normal. Last week I noticed a grinding sound coming from what appeared to again be the brakes. I have 12,000 additional miles on the car since first bringing it in. I am now told that the back brakes need a complete repair because the caliper is locked and the pads and rotors are destroyed. I asked why this wasn't fixed before and they said it was not something Ford was going to cover because it was not locked at that time. I am 6000 miles over the warranty and was told that I would have to pay $560. 00 for the repairs. I looked online and found a host of others complaining of the same issue and also found a service notice (TSB 10-7-2) posted by Ford motor company advising how to repair "rear brake drag or rear brake noise". This bulletin was issued for vehicles (including the 2010 Ford Taurus) build on or before 12/14/2009 and discusses repairing calipers as is needed in my repair. I was outraged that this problem was out there but that they did not correct the problem back in December when I complained of brake issues. After calling the customer service department and speaking with a customer service supervisor ([xxx] id#[xxx]) I was told they would not cover this repair because it doesn't apply to vehicles built where mine was built or because of some other reason they could not explain. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).